Mercier Consultancy MD is excited to present an opportunity for French Speaking Customer Service Representatives in the Hospitality & Tourism industry. This position is ideal for individuals who are passionate about travel and customer service, and who want to share that passion with others. In this role, you will assist clients in planning their travel experiences, providing information and solutions in French to ensure their needs are met with excellence.

Key Responsibilities

• Handle inquiries from customers in French regarding travel arrangements, accommodations, and tourism services via phone, email, and live chat.
• Provide detailed information about destinations, travel packages, and hospitality options.
• Assist customers with booking processes and modifications, including cancellations and refunds.
• Resolve customer concerns and complaints promptly and efficiently to ensure satisfaction.
• Document all customer interactions accurately in the CRM system for future reference.
• Collaborate with travel partners and internal teams to enhance the customer experience.
• Stay updated on industry trends and changes to provide accurate information to clients.

Requirements

Mercier Consultancy MD is excited to offer a fantastic opportunity for Dutch Speaking Customer Service Representatives in the Hospitality & Tourism industry. This role is ideal for individuals who are passionate about travel and delivering exceptional customer experiences. As a member of our customer service team, you will assist customers with inquiries related to accommodations, travel bookings, and tourism services, all while providing support in Dutch.

Key Responsibilities

• Manage customer inquiries regarding hotel bookings, travel arrangements, and tourism activities via phone, email, and live chat in Dutch.
• Provide detailed information on available services, promotions, and travel guidelines.
• Assist customers with reservation changes, cancellations, and special requests.
• Effectively resolve any issues or complaints, ensuring customer satisfaction.
• Document all interactions accurately in the CRM system for future reference.
• Collaborate with hotel and tourism partners to ensure a seamless customer experience.
• Stay updated on travel trends, destinations, and company offerings to provide relevant information to customers.

Requirements

Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business.

About Us

Cruise Whitsundays, based in Airlie Beach is the largest marine-based tour and transport provider in the Whitsundays. Providing close encounters with the Great Barrier Reef, Whitehaven Beach, and the islands of the Whitsundays, Cruise Whitsundays operates 10, well-equipped, air-conditioned vessels, plus a world-class sailing catamaran, offering a range of tours, as well as an inter-island resort connection service, with regular daily departures at two islands, one airport and two mainland ports.

Cruise Whitsundays also operates Australia’s first underwater accommodation, Reefsuites, and a Reefsleep glamping experience at the Reefworld pontoon, moored offshore at Hardy Reef on the Great Barrier Reef.

From our cruises and sailing adventures to our world-renowned underwater accommodation, there’s no better way to experience the Whitsundays, and you won’t find a friendlier or more experienced crew to work with. When the ocean is your office, every day is good one!

About Journey Beyond

Looking for more than just a job?

Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business.

About the Role

Journey Beyond is currently seeking experienced and passionate Coach Drivers to join our team to support our Expedition Ghan Season, in Coober Pedy from April to November. In December to March you will tour to Victoria, covering areas such as Stawell, Grampians, Inverleigh, Golden Plains Shire and attractions in Melbourne. These positions are central to ensuring a high level of service delivery for guests during off train excursions.

Coach drivers will be responsible for the complete operation and safety of the coach. You will be a confident individual with excellent communication skills to actively engage with our guests, ensuring an excellent guest experience. You will also have extensive knowledge and experience in the tourism and/or transport industry.

Responsibilities include, but are not limited to:

Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business.

About Us

Cruise Whitsundays, based in Airlie Beach is the largest marine-based tour and transport provider in the Whitsundays. Providing close encounters with the Great Barrier Reef, Whitehaven Beach, and the islands of the Whitsundays, Cruise Whitsundays operates 10, well-equipped, air-conditioned vessels, plus a world-class sailing catamaran, offering a range of tours, as well as an inter-island resort connection service, with regular daily departures at two islands, one airport and two mainland ports.

Cruise Whitsundays also operates Australia’s first underwater accommodation, Reefsuites, and a Reefsleep glamping experience at the Reefworld pontoon, moored offshore at Hardy Reef on the Great Barrier Reef.

From our cruises and sailing adventures to our world-renowned underwater accommodation, there’s no better way to experience the Whitsundays, and you won’t find a friendlier or more experienced crew to work with. When the ocean is your office, every day is good one!

About Journey Beyond

About Us

With spacious and thoughtfully designed rooms and suites, expanding into an additional 20 luxurious tents and a private lodge in 2026, the Monarto Safari Resort caters to those seeking an escape from the everyday. Located less than an hour from Adelaide, the resort and the lodge serves as the perfect base for a family getaway or a romantic weekend.

About Journey Beyond

Australia’s leading experiential tourism group, Journey Beyond, is privileged to operate 20 brands spanning the country and New Zealand, connecting guests to the land, and to each other.

Mercier Consultancy MD is excited to launch an opportunity for Italian Speaking Customer Service Representatives in the Hospitality & Tourism industry. This role is perfect for individuals who have a passion for travel and customer service excellence. In this position, you will be the first point of contact for guests and clients, providing them with the information and assistance they need to enhance their travel experiences.

Key Responsibilities

• Handle customer inquiries regarding travel services, bookings, and accommodations via phone, email, and chat in Italian.
• Provide detailed information about destinations, travel arrangements, and local attractions.
• Assist customers with reservations, changes, and cancellations while ensuring a seamless experience.
• Resolve complaints and issues in a timely and effective manner to ensure customer satisfaction.
• Document all customer interactions accurately and maintain an organized database for future reference.
• Collaborate with team members and various departments to ensure high-quality service delivery.
• Stay updated on hospitality and tourism trends to provide relevant insights to clients.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for French Speaking Customer Service Representatives in the Hospitality & Tourism industry. This role is ideal for individuals who have a strong passion for travel and customer interaction. As a customer service representative, you will assist clients with various inquiries related to travel accommodations, reservations, and attractions, providing exceptional service in French.

Key Responsibilities

• Manage customer inquiries regarding hotel bookings, travel arrangements, and tourism services via phone, email, and live chat in French.
• Provide detailed information about the company's offerings, including special promotions and travel guidelines.
• Assist customers with reservation changes, cancellations, and any special requests.
• Resolve customer complaints and issues efficiently while ensuring customer satisfaction.
• Document customer interactions accurately in the CRM system for future reference.
• Collaborate with hotels and tourism partners to ensure seamless travel experiences for customers.
• Stay updated on industry trends, destination information, and company offerings to provide relevant assistance.

Requirements

Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business.

ABOUT US:

Outback Spirit Tours offers a range of unique adventure tours, desert safaris and luxury short stays across our beautiful country. Our adventures capture the very essence of Australia, from the rugged red cliffs of the Kimberley to the unspoiled natural wonder of Tasmania, we bring iconic experiences to life. We operate 10 lodges in some of the most remote, inaccessible and beautiful locations. Our team of guides, drivers, camp and operations staff are passionate about the outdoors and take pride in bringing our guests on the adventure of a lifetime.

Mercier Consultancy MD is excited to announce a fantastic opportunity for Spanish Speaking Customer Service Representatives in the Hospitality & Tourism industry. This role is ideal for individuals who are passionate about travel and committed to providing exceptional service to guests and clients. As a representative, you will assist customers with their inquiries, reservations, and experiences, ensuring they receive personalized support in Spanish.

Key Responsibilities

• Manage customer inquiries related to hotel bookings, reservations, travel packages, and tourism services via phone, email, and live chat in Spanish.
• Provide information about various tourist destinations, including accommodations and local attractions.
• Assist customers in the booking process and handle modifications or cancellations smoothly.
• Address customer complaints and resolve issues promptly to ensure guest satisfaction.
• Document customer interactions accurately in the customer relationship management (CRM) system.
• Collaborate with various departments to ensure a seamless guest experience.
• Stay updated on hospitality industry trends and local tourism information.

Requirements