Join Our Team!

Are you fluent in German and looking for an amazing opportunity to work remotely in Greece? Mercier Consultancy MD is excited to offer a position for a German Speaking Customer Representative that includes paid relocation to Greece!

This role not only allows you to provide exceptional customer service but also to experience the vibrant culture and scenic beauty of Greece while working from home.

Your Role:

• Deliver outstanding customer support to German-speaking clients, handling their inquiries with professionalism and care.
• Utilize various communication channels, including phone, email, and chat, to assist clients effectively.
• Become proficient in our client systems to ensure prompt and high-quality service delivery.
• Work collaboratively with team members to resolve customer issues swiftly and efficiently.

Requirements

• Fluency in German (both written and spoken) is essential for effective communication with clients.
• Strong interpersonal skills and a commitment to customer satisfaction.
• Eager to learn new tools and technologies conducive to remote work.
• Self-motivated, proactive, and able to thrive in a dynamic work environment.
• Willingness to relocate to Greece for this fantastic opportunity!

Benefits

We're looking for Turkish speakers for several different projects right now!

The office location is in Sunny Lisbon, Portugal.

What you'll do:

• Provide support to high level clients to help them grow across multiple channels – chat, email and phone
• Support and expand the self-serve advertising base for clients in the online and digital advertising domain
• Provide pre and post-sales support for all self-service products
• Provide product and tool support to enhance clients’ experience
• Identify and solve problems technical bugs and ads’ delivery issues
• Resolve customer issues in a timely manner, pro-actively communicate to clients on progress and pro-actively identify areas where clients can improve usage of our solutions
• Provide vital product insights and feedback from our customers to engineering.

Requirements

We're looking for Hebrew speakers for several different projects right now!

The office location is in Sunny Lisbon, Portugal.

What you'll do:

• Provide support to high level clients to help them grow across multiple channels – chat, email and phone
• Support and expand the self-serve advertising base for clients in the online and digital advertising domain
• Provide pre and post-sales support for all self-service products
• Provide product and tool support to enhance clients’ experience
• Identify and solve problems technical bugs and ads’ delivery issues
• Resolve customer issues in a timely manner, pro-actively communicate to clients on progress and pro-actively identify areas where clients can improve usage of our solutions
• Provide vital product insights and feedback from our customers to engineering.

Requirements

Mercier Consultancy MD is thrilled to present an exciting opportunity for Swedish Speaking professionals to work in Sofia, Bulgaria, with fully paid relocation. This role invites you to be part of a vibrant team where you will engage with clients and contribute positively to their experience while leveraging your Swedish language skills.

Key Responsibilities

• Communicate effectively with Swedish-speaking clients via phone, email, and chat to assist with their inquiries and requests.
• Provide support and accurate information about our services, helping clients make informed decisions.
• Process client requests, ensuring high levels of accuracy and attention to detail.
• Resolve customer issues and provide solutions promptly to enhance overall customer satisfaction.
• Maintain organized records of client interactions and transactions in our CRM system.
• Collaborate with various departments to ensure seamless service delivery and client support.
• Stay updated on product offerings and industry trends to provide clients with the best advice.

Requirements

Mercier Consultancy MD is thrilled to announce an opening for Spanish Speaking positions in the vibrant city of Sofia, Bulgaria! We are looking for enthusiastic individuals who are ready to embark on a new adventure. This role comes with a fully paid relocation package, allowing you to transition smoothly into your new work environment. You will leverage your Spanish language skills to support our diverse client base while enjoying the rich culture of Sofia.

Key Responsibilities

• Provide exceptional support in Spanish through various communication channels, including phone, email, and chat.
• Assist customers with inquiries, product-related questions, and service requests efficiently.
• Document customer interactions accurately in our CRM system for quality assurance and reporting.
• Resolve customer issues and complaints promptly to ensure a high level of satisfaction.
• Collaborate with internal teams to improve processes and address customer feedback.
• Stay informed about our products, services, and promotions to provide relevant assistance.

Requirements

Mercier Consultancy MD is thrilled to announce exciting job openings for Latvian speaking professionals in Sofia, Bulgaria! This role offers a fully paid relocation package, allowing you to make a seamless transition to a vibrant city filled with culture and opportunity. As a member of our team, you will use your language skills to connect with clients and provide exceptional service in various capacities.

Key Responsibilities

• Engage with Latvian-speaking clients through various channels to address inquiries and provide assistance.
• Support customers in navigating our services, ensuring a delightful experience from start to finish.
• Record customer interactions and maintain comprehensive documentation in our CRM system.
• Resolve customer issues promptly, ensuring satisfaction and continued loyalty.
• Collaborate with cross-functional teams to improve service delivery and streamline processes.
• Stay updated on product offerings and company policies to provide accurate information to clients.

Requirements

Mercier Consultancy MD is thrilled to present an exciting opportunity for a German Speaking Back Office Gaming Support Specialist in Sofia, Bulgaria. This role is ideal for individuals who enjoy providing high-quality support and are passionate about the gaming industry. You will be a key player in ensuring that our German-speaking customers receive exceptional service and assistance.

Key Responsibilities

• Provide back office support for gaming-related inquiries from German-speaking customers through multiple communication channels.
• Collaborate with various teams to resolve customer issues effectively and promptly.
• Accurately document customer interactions and maintain internal records to ensure consistency and quality.
• Proactively identify and recommend improvements in operational processes to enhance customer satisfaction.
• Stay knowledgeable about gaming products, industry trends, and regulations to provide informed support.
• Engage in continuous training to develop your expertise within the gaming support field.

Requirements

Mercier Consultancy MD is excited to announce an opening for a Back Office Gaming Support Specialist with French, complete with relocation to the beautiful city of Sofia. This position is ideal for individuals looking to combine their passion for gaming with their customer support skills. You will play an essential role in ensuring our French-speaking customers receive the highest level of service and support.

Key Responsibilities

• Provide back office support for gaming-related inquiries from French-speaking customers across multiple communication platforms.
• Work in collaboration with various internal teams to address and resolve customer issues effectively.
• Accurately document customer interactions, as well as internal processes, to create a reliable record for future reference.
• Identify and suggest improvements in operational processes to elevate customer satisfaction and efficiency.
• Stay updated on industry trends, regulations, and gaming products to provide informed and knowledgeable support.
• Participate in continuous training to enhance your skills and gain deeper insights into the gaming industry.

Requirements

Mercier Consultancy MD is excited to announce an opening for an Albanian Speaking Customer Service Agent to work in the vibrant city of Sofia, with paid relocation included. In this role, you will provide exceptional customer support to our Albanian-speaking clients, ensuring their inquiries and requests are handled with care and professionalism.

Responsibilities

• Assist Albanian-speaking customers via phone, email, and chat with their inquiries regarding products and services.
• Provide clear and accurate information about our offerings and guide customers through any issues they may encounter.
• Resolve customer complaints in a courteous and effective manner, aiming for high satisfaction levels.
• Accurately document all customer interactions in the CRM system to maintain high-quality service standards.
• Collaborate with team members and other departments to optimize the customer experience.
• Stay updated on product knowledge and company policies to effectively address client questions.

Requirements

Mercier Consultancy MD is thrilled to present exciting job opportunities for Dutch Speaking professionals in Sofia, Bulgaria! This position offers a chance to work in a vibrant multicultural environment, with all relocation costs fully covered. Join our dynamic team and enhance your career while experiencing the captivating culture and lifestyle of Bulgaria.

Key Responsibilities

• Engage with Dutch-speaking clients, providing exceptional customer support and assistance via phone, email, or chat.
• Collaborate with internal teams to resolve customer inquiries and ensure a seamless service experience.
• Process orders and handle inquiries efficiently, maintaining accurate records of interactions.
• Provide detailed product information and recommendations to clients, helping them make informed decisions.
• Stay updated on company offerings and industry trends to better assist customers.
• Contribute to ongoing improvements in service and operational efficiency.

Requirements