Who are we?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

Work in Malta as a Customer Support Agent – live where others vacation!

Our client doesn’t settle for ‘OK’. They strive to offer the best possible customer experience to their entire base of loyal customers. That means having best in class customer experience to be able to solve queries, enhance and exceed all expectations their players have. This isn’t your typical CS role, you will be taking things to the next level!

They are looking for passionate, people-centric individuals with great communication skills, to join their friendly, fun and creative team. Sounds like you? Read on...

You will become an expert on our clients sportsbook and casino brands and service. Directing your positive energy to all calls, chats and emails, assisting our clients customers with any queries they might have, daily. No day is the same in this role and that's what makes this role exciting.

Responsibilities:

Mercier Consultancy MD is seeking a German Speaking Travel Support Advisor to join our team in Sofia, Bulgaria! This exciting opportunity is perfect for individuals who are passionate about travel and dedicated to delivering exceptional customer service. You will be responsible for assisting German-speaking clients with their travel plans, ensuring a smooth and enjoyable experience from start to finish.

Key Responsibilities

• Provide high-quality support to German-speaking customers through phone, email, and chat.
• Manage travel bookings, changes, and cancellations promptly and accurately.
• Offer personalized travel advice and solutions tailored to client needs and preferences.
• Resolve customer queries and complaints effectively to maintain client satisfaction.
• Maintain accurate records of customer interactions in company systems.
• Keep up-to-date with the latest travel industry developments and company services.

Requirements

Mercier Consultancy MD is excited to offer the position of German Speaking Travel Support Advisor based in Greece! Join our team and contribute to delivering exceptional travel support services to our German-speaking clients. This role allows you to work in a vibrant environment while enjoying the beautiful surroundings of Greece, with full relocation expenses covered.

Key Responsibilities

• Assist German-speaking customers with their travel inquiries via phone, email, and chat, providing accurate and timely support.
• Manage bookings, changes, and cancellations efficiently to ensure a seamless customer experience.
• Provide personalized travel advice and solutions tailored to client preferences.
• Handle and resolve customer issues and complaints with professionalism and empathy.
• Maintain detailed records of customer interactions and services provided.
• Stay informed about the latest trends and updates in the travel industry to better serve clients.

Requirements

Mercier Consultancy MD is looking for a Danish Speaking Customer Service Agent to join a leading airline company based in Amsterdam, Holland. In this exciting role, you will provide exceptional support and assistance to Danish-speaking passengers, ensuring their travel experience is smooth and enjoyable.

Responsibilities

• Handle inquiries from Danish-speaking customers via phone, email, and chat about flight bookings, reservations, and general airline services.
• Assist customers with changes, cancellations, and special requests related to their travel plans.
• Resolve customer complaints professionally and efficiently, ensuring high customer satisfaction.
• Accurately document all customer interactions using CRM systems to maintain service quality.
• Work collaboratively with other departments to ensure seamless service delivery.
• Stay informed about airline policies, promotions, and travel regulations to provide accurate information.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for a Spanish Speaking Customer Support Representative, with a fully paid relocation package to Bulgaria. This role is perfect for individuals who are passionate about customer service and want to work in an inspiring environment while supporting our Spanish-speaking clients.

Key Responsibilities

• Provide exceptional customer support to Spanish-speaking clients through various communication channels such as phone, email, and live chat.
• Respond to inquiries regarding products, services, and company policies quickly and accurately.
• Efficiently resolve customer complaints and issues to keep satisfaction levels high.
• Document all interactions with clients in our CRM system for thorough record-keeping and future reference.
• Collaborate with internal teams to ensure client needs are met and service quality is continually improved.
• Stay informed about company offerings and industry trends to provide informed advice to clients.

Requirements

Mercier Consultancy MD is thrilled to offer an incredible opportunity for Hungarian Speaking Customer Service Representatives, with a chance to work in beautiful Bulgaria and a fully paid relocation. This role is designed for individuals who are passionate about providing outstanding customer support and are eager to engage with clients in Hungarian across various communication channels.

Key Responsibilities

• Manage customer inquiries across phone, email, and chat in Hungarian, addressing issues and questions effectively.
• Provide comprehensive assistance on products or services, ensuring customers receive the support they need.
• Handle complaints and inquiries efficiently, striving to resolve issues promptly and improve customer satisfaction.
• Document all interactions and customer feedback in the CRM system for accurate tracking and analysis.
• Work collaboratively with internal teams to enhance service delivery and resolve customer issues.
• Stay updated on product knowledge and customer service best practices to provide the best assistance possible.

Requirements

Mercier Consultancy MD is excited to announce openings for Swedish Speaking Customer Support Representatives in Sofia. This is a fantastic opportunity for individuals who are fluent in Swedish and are passionate about delivering outstanding customer service. In this role, you will be responsible for assisting our Swedish-speaking clients, addressing their inquiries, and ensuring a smooth and positive experience with our services.

Key Responsibilities

• Provide exceptional customer support to Swedish-speaking clients through various communication channels including phone, email, and live chat.
• Address inquiries related to products and services, ensuring accurate and clear communication.
• Resolve customer issues and complaints promptly, focusing on their satisfaction.
• Document all customer interactions and maintain organized records of inquiries and resolutions.
• Collaborate with different departments to enhance service delivery and improve overall customer experience.
• Stay informed about product updates and policy changes to better assist customers.

Requirements

Mercier Consultancy MD is pleased to announce exciting opportunities for Swedish Speaking Customer Support Representatives in Sofia. This position is perfect for individuals who are fluent in Swedish and are passionate about providing excellent customer service. As part of our team, you will assist our Swedish-speaking clients, ensuring their inquiries are addressed and their concerns resolved efficiently and effectively.

Key Responsibilities

• Deliver exceptional customer support to Swedish-speaking clients through phone, email, and chat.
• Handle inquiries related to products and services, providing accurate and helpful information.
• Resolve customer issues and complaints in a timely and professional manner.
• Document customer interactions and maintain comprehensive records for future reference.
• Collaborate with internal teams to improve service delivery and enhance the overall customer experience.
• Stay informed about product updates and changes to provide the best support to customers.

Requirements

Mercier Consultancy MD is excited to announce openings for Swedish Speaking Customer Support Representatives in Sofia. This role is tailored for individuals fluent in Swedish who are enthusiastic about delivering excellent customer service. You will be responsible for assisting our Swedish-speaking clients, resolving their inquiries, and ensuring a positive experience with our products and services.

Key Responsibilities

• Provide outstanding customer support to Swedish-speaking clients through various channels, including phone, email, and chat.
• Address inquiries regarding products and services and provide detailed, accurate information.
• Efficiently resolve customer complaints and issues, maintaining a focus on customer satisfaction.
• Document all interactions with customers accurately and maintain thorough records.
• Collaborate with internal teams to improve service processes and enhance the customer experience.
• Keep up-to-date with product knowledge and updates to better assist clients.

Requirements