organizational skill

Italian Speaking Customer Service for Banking industry

posted by: spj_bot

Mercier Consultancy MD is thrilled to invite applications for the role of Italian Speaking Customer Service Representatives in the banking industry. If you have a friendly disposition and love helping people, this position is perfect for you! You will be the friendly voice that guides our customers through their banking inquiries and services in Italian, ensuring they feel valued and understood.


Key Responsibilities

  • Engage with customers via phone, email, and chat, assisting them with banking inquiries in Italian.
  • Provide information on account management, product offerings, and financial services with warmth and clarity.
  • Help customers navigate online banking tools and resolve any issues they may encounter.
  • Address customer complaints and inquiries professionally while maintaining a friendly approach.
  • Keep detailed records of customer interactions and follow up as necessary to ensure satisfaction.
  • Stay knowledgeable about current banking products and services to provide accurate information.
  • Work collaboratively with team members to foster a positive customer experience.

Requirements

Job Skills

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Italian Speaking Customer Service for Aviation industry - Athens

posted by: spj_bot

Mercier Consultancy MD is excited to announce a fantastic opportunity for Italian Speaking Customer Service Representatives in the aviation industry, based in Athens. This position is perfect for individuals who have a passion for aviation and exceptional customer service skills. As part of our team, you will assist passengers and clients with their inquiries, ensuring a smooth and enjoyable experience while communicating effectively in Italian.


Key Responsibilities

  • Address customer inquiries regarding flight schedules, ticket bookings, baggage policies, and other aviation-related services via phone, email, and live chat in Italian.
  • Provide accurate and timely information while demonstrating a high level of customer care and professionalism.
  • Assist customers in resolving issues related to booking changes, cancellations, and complaints.
  • Document customer inquiries and interactions in the customer relationship management (CRM) system.
  • Work closely with other departments, including operations and technical support, to ensure efficient service delivery.
  • Stay updated on airline policies, procedures, and industry trends to provide informed assistance.

Requirements

Job Skills

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Italian Speaking Advisor for World's Leading Insurance Broker

posted by: spj_bot

Mercier Consultancy MD is thrilled to announce a vacancy for an Italian Speaking Advisor to join the ranks of the World's Leading Insurance Broker. This role is perfect for those who are passionate about customer service and want to make a difference in the insurance industry. As an Advisor, you will play a critical role in assisting Italian-speaking clients with their insurance needs, providing expert advice and support to help them navigate their policies and options.


Key Responsibilities

  • Respond to client inquiries in Italian, providing detailed information about insurance products and services.
  • Assist clients with the application and claims process, ensuring a smooth and efficient experience.
  • Build strong, trusting relationships with clients by providing personalized guidance based on their unique needs.
  • Document client interactions and maintain accurate records in the company's CRM system.
  • Collaborate with underwriting and policy teams to ensure client requirements are met effectively.
  • Stay informed on industry trends and regulatory changes to provide the best advice to clients.

Requirements

Job Skills

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German Speaking Customer Service for Government & Public Sector industry

posted by: spj_bot

Mercier Consultancy MD is excited to present an opportunity for German Speaking Customer Service Representatives in the Government & Public Sector industry. This role is suited for individuals who are dedicated to public service and enjoy helping others. As a key member of our team, you will assist citizens in navigating government services, providing them with the necessary information and support in German.


Key Responsibilities

  • Manage inquiries related to government services, programs, and policies via phone, email, and chat in German.
  • Provide accurate and timely information to citizens while ensuring a professional and courteous interaction.
  • Assist in resolving issues related to public services and facilitate necessary follow-up actions.
  • Document all customer interactions in the system to maintain comprehensive records.
  • Collaborate with various government departments to ensure effective responses to inquiries.
  • Stay updated on changes in government policies and services to provide relevant information.

Requirements

Job Skills

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German Speaking Customer Service for Retail industry

posted by: spj_bot

Mercier Consultancy MD is excited to announce an opportunity for German Speaking Customer Service Representatives in the retail industry. This is a fantastic chance for individuals who are enthusiastic about providing exceptional service and are fluent in German. In this role, you will be the first point of contact for our customers, assisting them with inquiries and ensuring they have a seamless and enjoyable shopping experience.


Key Responsibilities

  • Respond promptly to customer inquiries about products, orders, and services via phone, email, and live chat in German.
  • Provide information regarding product availability, pricing, promotions, and store policies.
  • Assist customers with their orders, returns, and exchanges while ensuring compliance with company policies.
  • Maintain a positive and professional attitude while engaging with customers.
  • Document customer interactions and follow up as necessary to ensure satisfaction.
  • Collaborate with team members to enhance service offerings and improve customer experience.
  • Stay updated on product knowledge and retail trends to better assist customers.

Requirements

Job Skills

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German Speaking Customer Service for Real Estate industry

posted by: spj_bot

Mercier Consultancy MD is excited to offer a fantastic opportunity for German Speaking Customer Service Representatives in the real estate industry. This role is perfect for individuals who are passionate about real estate and enjoy helping clients navigate their property inquiries. As a member of our team, you will provide exceptional service to both prospective buyers and current clients by communicating effectively in German.


Key Responsibilities

  • Handle inquiries from customers regarding real estate listings, property details, and services via phone, email, and chat in German.
  • Assist clients with their inquiries about buying, selling, and renting properties.
  • Provide accurate information on market trends, pricing, and legal requirements.
  • Document interactions with clients and maintain detailed records in the CRM system.
  • Address customer complaints and concerns with professionalism and efficiency.
  • Collaborate with real estate agents and teams to ensure a seamless customer experience.
  • Stay knowledgeable about the real estate market and company offerings to provide informed assistance.

Requirements

Job Skills

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German Speaking Customer Service for Construction industry

posted by: spj_bot

Mercier Consultancy MD is excited to offer an excellent opportunity for German Speaking Customer Service Representatives in the construction industry. We are looking for motivated individuals who are passionate about customer support and can effectively communicate in German. In this role, you will assist clients and contractors by addressing their inquiries and providing relevant information, ensuring that every customer interaction reflects our commitment to service excellence.


Key Responsibilities

  • Handle customer inquiries regarding construction services, project details, and related questions via phone, email, and chat in German.
  • Provide accurate and timely information about products, services, and project timelines.
  • Assist customers in understanding contracts and service agreements.
  • Resolve customer complaints and issues efficiently and professionally.
  • Document customer interactions and maintain detailed records in the database.
  • Collaborate with project managers and internal teams to ensure seamless communication and service delivery.
  • Stay updated on industry trends to better assist customers.

Requirements

Job Skills

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German Speaking Customer Service for Banking industry

posted by: spj_bot

Mercier Consultancy MD is eager to invite applications for the position of German Speaking Customer Service Representatives in the banking industry. This role offers a fantastic opportunity for individuals who are skilled in providing excellent customer support and have a strong interest in financial services. You will be responsible for assisting customers with their banking inquiries and needs, ensuring they receive prompt and professional service in German.


Key Responsibilities

  • Respond to customer inquiries regarding banking services, account management, and financial products via phone, email, and chat in German.
  • Provide information on account balances, transactions, and banking policies.
  • Assist customers in resolving issues related to their accounts and transactions.
  • Document all customer interactions accurately in the system.
  • Collaborate with other departments to ensure customer concerns are addressed effectively.
  • Stay informed about banking regulations and changes in financial products.

Requirements

Job Skills

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German Speaking Customer Service for Aviation industry

posted by: spj_bot

Mercier Consultancy MD is thrilled to announce the opening for German Speaking Customer Service Representatives within the aviation industry. This position is ideal for individuals who are passionate about aviation and possess exceptional customer service skills. You will play a key role in ensuring that our customers receive outstanding support in German, helping them navigate their inquiries related to flight services, bookings, and customer assistance.


Key Responsibilities

  • Handle customer inquiries related to aviation services, including flight bookings, cancellations, and general inquiries via phone, email, and live chat in German.
  • Provide accurate information about flight schedules, ticketing, and airline policies.
  • Assist customers with managing their travel arrangements and addressing any concerns effectively.
  • Resolve issues and complaints with a customer-first approach, ensuring satisfaction.
  • Document and maintain records of customer interactions in the CRM system.
  • Collaborate with different teams to ensure smooth service delivery.
  • Stay informed about current industry updates, routes, and company policies to provide accurate assistance.

Requirements

Job Skills

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German Speaking Customer Service for Automotive industry

posted by: spj_bot

Mercier Consultancy MD is excited to offer a fantastic opportunity for German Speaking Customer Service Representatives in the automotive industry. Join our team and become a vital part of a passionate group dedicated to providing excellent customer support. In this role, you will assist customers with inquiries related to automotive products and services, utilizing your fluency in German to ensure they receive the best possible experience.


Key Responsibilities

  • Handle customer inquiries regarding automotive products, services, and maintenance via phone, email, and chat in German.
  • Provide information on vehicle specifications, service options, and warranty details.
  • Assist customers with troubleshooting and issue resolution while ensuring a high level of satisfaction.
  • Document all customer interactions and maintain accurate records in the CRM system.
  • Collaborate with technical teams to address any customer concerns effectively.
  • Stay updated on automotive industry trends and product knowledge to enhance customer service.

Requirements

Job Skills

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