German Speaking Customer Service for Government & Public Sector industry
posted by: spj_bot
Mercier Consultancy MD is excited to present an opportunity for German Speaking Customer Service Representatives in the Government & Public Sector industry. This role is suited for individuals who are dedicated to public service and enjoy helping others. As a key member of our team, you will assist citizens in navigating government services, providing them with the necessary information and support in German.
Key Responsibilities
- Manage inquiries related to government services, programs, and policies via phone, email, and chat in German.
- Provide accurate and timely information to citizens while ensuring a professional and courteous interaction.
- Assist in resolving issues related to public services and facilitate necessary follow-up actions.
- Document all customer interactions in the system to maintain comprehensive records.
- Collaborate with various government departments to ensure effective responses to inquiries.
- Stay updated on changes in government policies and services to provide relevant information.
Requirements