Mercier Consultancy MD is pleased to announce an exciting opportunity for a Hungarian Speaking Customer Service Agent to join our reputable team, with the chance to work in beautiful Bulgaria and receive paid relocation support. In this role, you will provide exceptional customer service to Hungarian-speaking clients, ensuring they have a positive experience with our products and services.

Responsibilities

• Assist Hungarian-speaking customers via phone, email, and chat, addressing inquiries and providing detailed information about our offerings.
• Offer personalized support, ensuring customer satisfaction through effective solutions to their inquiries and issues.
• Document all customer interactions accurately in the CRM system to maintain effective communication and provide feedback.
• Collaborate with team members to enhance service delivery and contribute to continuous improvement efforts.
• Stay updated on product features and promotions to provide accurate and relevant information to customers.
• Resolve customer complaints promptly and professionally, striving for high levels of satisfaction and loyalty.

Requirements

Mercier Consultancy MD is excited to announce an exceptional opportunity for a Hebrew Speaking Customer Service Agent to join a vibrant team, with the advantage of working in beautiful Bulgaria and paid relocation support. In this role, you will be responsible for providing outstanding customer service to Hebrew-speaking clients, ensuring they receive the support needed regarding our products and services.

Responsibilities

• Assist Hebrew-speaking customers through various channels, including phone, email, and chat, addressing inquiries and providing information on products and services.
• Deliver exceptional and personalized support, ensuring high levels of customer satisfaction.
• Resolve customer complaints and inquiries promptly, employing a professional and empathetic approach.
• Document all customer interactions accurately in the CRM system for follow-up and quality assurance.
• Work closely with internal teams to address and resolve more complex customer issues as needed.
• Stay informed about product developments and company policies to provide up-to-date support.

Requirements

Mercier Consultancy MD is pleased to announce an exciting opportunity for a Greek Speaking Customer Service Agent, offering you the chance to work in Sofia with fully paid relocation. In this pivotal role, you will be responsible for delivering outstanding customer support to our Greek-speaking clients, ensuring they receive the assistance they need in a timely and effective manner.

Responsibilities

• Provide exceptional customer service to Greek-speaking clients through various channels including phone, email, and chat.
• Assist customers with inquiries regarding products and services, offering clear explanations and assistance.
• Resolve customer issues and complaints efficiently, aiming for high levels of satisfaction.
• Maintain accurate records of customer interactions in our CRM system for quality control.
• Collaborate with team members to enhance the overall customer experience and address any potential service improvements.
• Stay updated on product knowledge, company policies, and industry trends to better assist customers.

Requirements

Mercier Consultancy MD is excited to offer a fantastic opportunity for a German Speaking Customer Service Agent to join a leading company, with the added benefit of paid relocation to Bulgaria. In this role, you will be instrumental in providing top-tier support to our German-speaking clients, ensuring they receive the best possible service and assistance.

Responsibilities

• Assist German-speaking customers via phone, email, and chat, addressing inquiries related to our products and services.
• Provide accurate information and guidance on account management, product features, and troubleshooting.
• Resolve customer complaints and issues efficiently, aiming for high customer satisfaction.
• Document customer interactions thoroughly in the CRM system for quality tracking and follow-up.
• Collaborate with team members to identify improvements in service delivery and customer experience.
• Stay updated on company offerings and industry trends to effectively assist customers.

Requirements

Mercier Consultancy MD is excited to present an opportunity for a French Speaking Customer Service Agent to work in Bulgaria, with the added advantage of paid relocation. In this role, you will be serving as the first point of contact for our French-speaking customers, ensuring they have a seamless experience with our products and services.

Responsibilities

• Provide exceptional service to French-speaking customers via phone, email, and chat, addressing inquiries and resolving issues.
• Offer detailed product information and assist customers with their account management and transactions.
• Handle customer complaints and inquiries with professionalism, aiming for excellent customer satisfaction.
• Accurately document customer interactions in the CRM system for follow-up and quality assurance.
• Collaborate with different teams to ensure quick resolution of issues and continued service improvement.
• Stay updated on product knowledge, company policies, and market trends to provide informed support.

Requirements

Mercier Consultancy MD is excited to announce an opening for a Finnish Speaking Customer Service Agent to join our team, with the added perk of paid relocation to Bulgaria. In this role, you will be responsible for delivering exceptional customer service to our Finnish-speaking clients, helping them with inquiries related to our products and services in a vibrant and multicultural environment.

Responsibilities

• Provide support to Finnish-speaking customers through various communication channels, including phone, email, and chat.
• Assist customers with inquiries regarding account management, product information, and service-related questions.
• Handle customer complaints effectively and professionally, ensuring issues are resolved to the satisfaction of clients.
• Maintain comprehensive records of customer interactions and feedback in the CRM system.
• Collaborate with team members to enhance the overall customer experience and promote a culture of service excellence.
• Stay updated on product offerings, promotions, and industry trends to provide informed assistance to customers.

Requirements

Mercier Consultancy MD is excited to present an opportunity for an Estonian Speaking Customer Service Agent to join a vibrant team in Bulgaria, with the benefit of paid relocation. This role is key in providing exceptional service to our Estonian-speaking clients, assisting them with their inquiries and ensuring a seamless customer experience.

Responsibilities

• Assist Estonian-speaking customers through various channels, including phone, email, and chat, addressing their questions about products and services.
• Provide clear and accurate information, helping customers with account management, billing inquiries, and troubleshooting.
• Resolve customer complaints promptly and professionally, aiming to achieve high customer satisfaction.
• Document all customer interactions accurately in the CRM system for quality assurance and follow-up.
• Collaborate with internal teams to escalate issues and ensure timely resolutions.
• Stay updated on the latest promotions, products, and industry trends to inform and assist clients effectively.

Requirements

Mercier Consultancy MD is pleased to announce an opening for a Dutch Speaking Customer Service Agent who will work in Sofia, with paid relocation provided. This position is perfect for individuals seeking an international experience while delivering outstanding service to our Dutch-speaking clients. You will be instrumental in ensuring customer satisfaction and loyalty.

Responsibilities

• Provide assistance to Dutch-speaking customers via phone, email, and chat regarding inquiries related to products and services.
• Deliver comprehensive information about products, assist with orders, and troubleshoot any issues customers may encounter.
• Resolve customer complaints with professionalism and efficiency to enhance customer satisfaction.
• Maintain accurate records of customer interactions in our CRM system to improve service quality.
• Collaborate with colleagues and other departments to ensure a seamless service experience.
• Stay informed about product updates, promotions, and relevant market trends to offer the best support.

Requirements

Who are we?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do: