Who we are?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

Who we are?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

Who we are?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

Who we are?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

Mercier Consultancy MD is excited to announce a fantastic opportunity for German Speaking Customer Service Representatives in the Subscription-Based Services sector, with the opportunity to work in picturesque Greece. This role is designed for individuals who are enthusiastic about providing exceptional customer support to clients using subscription models. As a representative, you will assist customers in German, helping them navigate their subscription services and addressing various inquiries.

Key Responsibilities

• Handle customer inquiries regarding subscription plans, billing, and account management via phone, email, and chat in German.
• Provide detailed information about service features, pricing, and benefits associated with different subscription tiers.
• Assist customers with subscription modifications, renewals, and cancellations as needed.
• Resolve customer complaints efficiently, ensuring high levels of satisfaction and retention.
• Document all customer interactions in the CRM system for accurate tracking and follow-up.
• Collaborate with other departments to improve service delivery and address customer needs.
• Stay informed about market trends and subscription service updates to provide relevant assistance.

Requirements

Mercier Consultancy MD is excited to present an excellent opportunity for German Speaking Customer Service Representatives for an Online Bank, with the opportunity to work in Greece. This role is designed for individuals who are enthusiastic about banking services and committed to delivering exceptional customer support. As a representative, you will assist clients in German, addressing their inquiries related to online banking products and services.

Key Responsibilities

• Manage customer inquiries regarding online banking services, account management, and transactions via phone, email, and chat in German.
• Provide clear and accurate information about banking products, fees, and remote banking options.
• Assist customers with troubleshooting technical issues related to the online banking platform.
• Resolve customer complaints and queries effectively, ensuring a high level of satisfaction.
• Document all customer interactions in the CRM system for record-keeping and follow-up.
• Work closely with banking staff and departments to enhance service delivery and customer experience.
• Stay informed about financial regulations and updates in the banking industry to provide relevant advice.

Requirements

Mercier Consultancy MD is excited to present a fantastic opportunity for German Speaking Customer Service Representatives for a leading Digital Marketing Platform, with the opportunity to work in Greece. This role is designed for individuals who have a passion for digital marketing and a commitment to providing outstanding customer support. As a representative, you will assist clients in German, helping them navigate the platform and address their inquiries.

Key Responsibilities

• Manage customer inquiries related to the digital marketing platform, including account setup, features, and troubleshooting via phone, email, and chat in German.
• Provide clear and comprehensive guidance on digital marketing strategies, tools, and best practices.
• Assist customers with technical issues and ensure effective resolutions to enhance their experience.
• Resolve customer complaints and inquiries efficiently, ensuring high satisfaction levels.
• Document all customer interactions accurately in the CRM system for future reference and follow-up.
• Collaborate with internal teams to improve the platform and overall customer service delivery.
• Stay informed about digital marketing trends to provide relevant and updated assistance.

Requirements

Mercier Consultancy MD is excited to present a fantastic opportunity for German Speaking Customer Service Representatives for a renowned Automotive Company, with the option to work in Greece. This role is ideal for individuals who are passionate about the automotive industry and dedicated to providing top-notch customer support. As a representative, you will assist customers in German, addressing their inquiries related to automotive products and services.

Key Responsibilities

• Handle customer inquiries regarding automotive products, services, and vehicle maintenance via phone, email, and chat in German.
• Provide accurate information about vehicle features, pricing, and warranties.
• Assist customers with technical issues related to vehicles and ensure prompt resolution of concerns.
• Resolve customer complaints efficiently, ensuring high satisfaction levels.
• Document all customer interactions and feedback in the CRM system for tracking and follow-up.
• Collaborate with other departments to enhance service delivery and improve customer satisfaction.
• Stay informed about the latest automotive trends and company promotions to provide relevant assistance.

Requirements

Join the innovative team at Mercier Consultancy MD as a German Speaking Customer Care Specialist in the Health Tech sector! In this role, you will provide essential support to German-speaking clients in a fast-growing industry, all while enjoying the scenic beauty of Greece. If you are passionate about helping others and have an interest in health technology, we want you on our team!

Key Responsibilities

• Deliver outstanding customer service in German via phone, email, and chat, addressing inquiries related to health tech products and services.
• Assist customers with account management, product usage, and troubleshooting technical issues.
• Collaborate with internal teams, including technical support and product development, to resolve complex customer queries efficiently.
• Document and maintain accurate records of customer interactions and feedback in our CRM system.
• Monitor customer feedback and gather insights to help improve our products and services.
• Stay informed about the latest developments in health technology and our product offerings to provide informed assistance to customers.

Requirements

Mercier Consultancy MD is pleased to offer an exciting opportunity for a German Speaking Customer Support Representative in the food delivery sector, based in beautiful Greece. This role is perfect for individuals passionate about customer service and eager to assist German-speaking clients in enjoying high-quality food delivery experiences.

Key Responsibilities

• Provide exceptional customer support to German-speaking clients via phone, email, and chat regarding food delivery services.
• Respond to inquiries about menus, order statuses, and delivery options in a timely and professional manner.
• Effectively manage and resolve customer complaints and issues to ensure high satisfaction rates.
• Document all interactions and feedback in our CRM system to help improve service delivery.
• Work closely with restaurant partners and delivery teams to coordinate services and enhance customer experiences.
• Stay updated on food delivery trends and offerings to provide informed and helpful guidance to clients.

Requirements