Who are we?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

Company Introduction:

Apex is a growing agency focused on Conversion Rate Optimization (CRO), aimed at boosting client sales without increasing ad budgets. We work with top e-commerce brands to enhance their websites, using data and proven strategies to drive growth.

With a solid record of delivering results, we combine technical skills with a focus on improving user experience. As we expand, we offer opportunities to work with a talented team, solving challenges and applying advanced CRO methods.

If you’re looking to make a difference and help e-commerce businesses grow, alongside a team of driven professionals, consider joining the Apex team.

About the Role 

The Conversion Rate Optimization Expert is responsible for enhancing the performance of our clients’ websites by implementing data-driven strategies that maximize their conversion rates. 

This position plays a key role in analyzing user behavior, identifying optimization opportunities, and implementing changes to improve overall site performance. You will collaborate closely with copywriters, designers, web developers, and other team members.

Embark on an exciting journey with Mercier Consultancy MD as a German Speaking Customer Care Specialist in the thriving E-Commerce sector! This position not only allows you to engage with customers in your native language but also offers the chance to work in the picturesque country of Greece. Join our passionate team and make a difference in the lives of our customers every day!

Key Responsibilities

• Provide exceptional customer support to German-speaking clients via phone, email, and live chat.
• Assist customers with inquiries regarding e-commerce transactions, order status, product information, and returns.
• Collaborate with internal teams to resolve any issues that arise and ensure a seamless customer experience.
• Document customer interactions accurately in the CRM system and follow up as required.
• Identify areas for improvement in customer service processes and proactively suggest solutions.
• Stay updated on company products, services, and promotions to provide accurate information to customers.

Requirements

Mercier Consultancy MD is thrilled to offer a fantastic opportunity for Portuguese Speaking Customer Service Representatives to join our team supporting an online marketplace in Greece. This exciting role is perfect for individuals who are passionate about e-commerce and customer engagement. As a representative, you will communicate with customers primarily in Portuguese, assisting them with various inquiries related to products and services.

Key Responsibilities

• Handle customer inquiries related to online marketplace products, order statuses, and account issues via phone, email, and chat in Portuguese.
• Provide comprehensive information on product specifications, availability, and pricing.
• Assist customers with order processing, returns, and refunds while ensuring a seamless experience.
• Resolve customer complaints and provide solutions in a timely and efficient manner.
• Document interactions and maintain accurate records in the CRM system.
• Collaborate with internal teams to enhance customer experience and address any concerns promptly.
• Stay informed about the latest trends in online shopping and the marketplace's offerings to deliver effective support.

Requirements

Mercier Consultancy MD is thrilled to offer a fantastic opportunity for Portuguese Speaking Customer Service Representatives for an E-Commerce Platform, with the exciting option to work in Greece. This role is perfect for individuals who are passionate about online shopping and enjoy assisting customers in their purchasing journeys. As a member of our dynamic team, you will help customers navigate the e-commerce platform, providing support in Portuguese.

Key Responsibilities

• Manage customer inquiries regarding products, orders, and services through phone, email, and chat in Portuguese.
• Provide comprehensive information on product details, pricing, and availability.
• Assist customers with order processing, returning items, and troubleshooting issues on the platform.
• Resolve customer complaints and concerns promptly, ensuring a positive experience.
• Document all customer interactions accurately in our CRM system for effective follow-up.
• Collaborate with logistics and support teams to ensure seamless order fulfillment and customer satisfaction.
• Stay up-to-date on product offerings, promotions, and e-commerce trends to enhance customer support.

Requirements

Mercier Consultancy MD is thrilled to present an exciting opportunity for German Speaking Customer Service Representatives for an E-Commerce Platform, with the unique option to work in beautiful Greece. This role is designed for enthusiastic individuals who are passionate about online shopping and committed to delivering exceptional customer experiences. As a customer service representative, you will assist clients in navigating their inquiries related to e-commerce while communicating effectively in German.

Key Responsibilities

• Manage customer inquiries related to e-commerce products, orders, returns, and services via phone, email, and chat in German.
• Provide detailed product information, troubleshoot issues, and assist with the checkout process.
• Resolve customer complaints and concerns swiftly, ensuring a seamless shopping experience.
• Accurately document all customer interactions and maintain comprehensive records in the CRM system.
• Collaborate with various teams to improve service quality and ensure timely resolutions to customer issues.
• Stay updated on current promotions, product offerings, and e-commerce trends to better assist customers.

Requirements

Join the enthusiastic team at Mercier Consultancy MD as a German Speaking Customer Care Specialist in the booming e-commerce sector! This position offers you an incredible opportunity to work in the beautiful country of Greece while utilizing your language skills to assist customers. If you have a passion for helping others and want to thrive in a vibrant work environment, we want to hear from you!

Key Responsibilities

• Provide top-notch customer support to German-speaking clients through various channels, including phone, email, and live chat.
• Assist customers with inquiries related to e-commerce transactions, product inquiries, and troubleshooting.
• Collaborate with the operations team to resolve issues quickly and efficiently, ensuring customer satisfaction.
• Document customer interactions accurately within our CRM system and follow up as necessary.
• Identify and suggest improvements to enhance the overall customer experience.
• Stay informed on the latest product offerings, promotions, and policies to deliver accurate information to customers.

Requirements

We are looking for a Merchandise & Physical Products Manager who will take ownership of branded products, logistics, and partnerships — and help scale this direction into a profitable business line.

Responsibilities

• Manage end-to-end merchandise operations: production, inventory, logistics, delivery.
• Launch new merchandise formats: branded items, VIP gifts, event products, limited editions.
• Work with suppliers, warehouses, and logistics partners (including international).
• Collaborate with product, UX, and marketing teams to improve user experience.
• Own pricing, margins, and overall profitability of the merchandise direction.

Requirements

• Experience in merchandise, e-commerce, or physical product operations.
• Strong organizational and operational skills.
• Experience working with suppliers and logistics partners.
• Business mindset with focus on margins and scalability.
• Ability to take ownership and build processes from scratch.

Benefits

Work from home in Greece – Fashion & Lifestyle Brand

Location: Remote (based in Greece)

Imagine living in Greece – close to the sea, sunshine and Mediterranean culture – while working fully remote for an international fashion & lifestyle e-commerce brand.

On behalf of our client, we are looking for Danish-speaking Customer Support Representatives to join a remote team supporting customers across Europe. This is a unique opportunity to combine a stable international role with the freedom of working from home in Greece.

Whether you’re already living in Greece or planning to relocate, this role allows you to build valuable experience in e-commerce and customer support – without commuting or office life.

Why Greece?

Working remotely from Greece means:

• Year-round sunshine and a relaxed lifestyle
• Lower cost of living compared to Northern Europe
• Freedom to live where others vacation
• Rich culture, incredible food and island or mainland options
• Strong international communities across Greece

Remote work, but with vitamin D.

Mercier Consultancy MD is thrilled to present an exciting opportunity for Swedish Speaking Customer Service Representatives for an E-Commerce Platform, with the unique option to work in Greece. This role is perfect for those who are passionate about online shopping and customer engagement. As a representative, you will assist customers in Swedish, providing them with information and support related to their online shopping experience.

Key Responsibilities

• Handle customer inquiries regarding product availability, orders, shipping, and returns via phone, email, and chat in Swedish.
• Provide comprehensive information about promotions, product specifications, and E-commerce policies.
• Assist customers with navigating the e-commerce platform, ensuring a seamless shopping experience.
• Resolve customer issues and complaints promptly while maintaining a high level of satisfaction.
• Document customer interactions accurately in our CRM system for effective tracking and follow-up.
• Collaborate with internal teams to improve service delivery and address customer needs efficiently.
• Stay updated on the latest e-commerce trends and platform features to enhance customer interactions.

Requirements