Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What You Will Do:

• Communicate with hot leads and existing customers via calls, emails, and chats
• Build strong and lasting customer relationships
• Keep up with evolving tools and technology
• Handle sensitive customer data with care and security
• Apply the latest and greatest customer happiness practices
• Maintain deep understanding of client solutions and meet KPI
• Communicate with developers and cross-functional specialists

What you need to succeed in this role:

Join the dynamic team at Mercier Consultancy MD as a Czech Speaking Travel Consultant and enjoy the flexibility of remote work while living in picturesque Greece! This role allows you to harness your passion for travel and customer service, assisting Czech-speaking clients in creating memorable travel experiences from the comfort of your home.

Key Responsibilities

• Communicate effectively with Czech-speaking clients, assisting them with travel inquiries and bookings through various channels.
• Provide personalized recommendations on travel packages, destinations, and accommodations according to client needs.
• Design tailored travel itineraries that reflect clients' interests and preferences for an unforgettable experience.
• Resolve customer concerns and inquiries promptly and courteously, ensuring the highest level of satisfaction.
• Document client interactions and feedback in our CRM system to ensure seamless communication and follow-up.
• Stay informed on the latest travel trends and destination offerings to provide informed advice to clients.

Requirements

Mercier Consultancy MD is thrilled to present exciting opportunities for Czech Speaking professionals in Sofia, Bulgaria, complete with a fully paid relocation package! We are seeking dynamic individuals who are ready to embark on a new adventure while contributing their skills to our thriving company. Join us in a vibrant work environment where you can make a genuine impact!

Key Responsibilities

• Engage with our Czech-speaking clients and provide excellent customer support through various channels, ensuring their needs are met effectively.
• Assist customers with inquiries, guide them through services, and resolve any issues they may encounter.
• Document interactions and maintain accurate records in our CRM system to enhance service quality.
• Collaborate with team members to ensure a seamless customer experience across the board.
• Contribute to the improvement of processes and service delivery through feedback and suggestions.
• Stay informed about product updates, industry trends, and company news to provide relevant support.

Requirements

Mercier Consultancy MD is thrilled to offer exciting opportunities for Czech Speaking professionals in the vibrant city of Sofia, Bulgaria. We are looking for motivated individuals ready to embark on a new career path with a fully paid relocation package. This position is perfect for candidates who want to immerse themselves in a new culture while leveraging their Czech language skills.

Key Responsibilities

• Provide high-quality customer support or advisory services to Czech-speaking clients through various communication channels.
• Assist customers with inquiries, product information, and issue resolution, ensuring exceptional service delivery.
• Document all customer interactions accurately in our CRM system for tracking and continuous improvement.
• Work collaboratively with team members to enhance processes and customer experience.
• Maintain up-to-date knowledge of products and services to deliver accurate information to clients.
• Engage in training and development opportunities to enhance your skills and contribute effectively to the team.

Requirements

Mercier Consultancy MD is thrilled to offer a position for a Customer Support Representative fluent in Czech, with a fully paid relocation package to beautiful Bulgaria. This is an excellent opportunity for individuals eager to advance their customer service careers while enjoying the rich culture and history that Bulgaria has to offer.

Key Responsibilities

• Provide exceptional customer support to Czech-speaking clients via phone, email, and chat.
• Address inquiries and offer solutions related to products, services, and company policies.
• Effectively handle customer complaints and resolve issues to maintain high satisfaction levels.
• Document all interactions and feedback in our CRM for ongoing improvement and training.
• Work closely with different teams to ensure seamless customer experiences.
• Stay updated on product knowledge and customer service best practices to enhance support quality.

Requirements

Mercier Consultancy MD is pleased to offer an exciting opportunity for a Czech Speaking Solutions Consultant to join our team in Sofia, Bulgaria, with a fully paid relocation package! In this essential role, you will collaborate with clients to identify their specific needs and challenges, providing tailored solutions that enhance their business performance. If you are passionate about consulting and eager to make a significant impact, we want to hear from you!

Key Responsibilities

• Conduct thorough consultations with clients to assess their unique business challenges and gather detailed requirements.
• Design and propose customized solutions that effectively meet client needs and demonstrate the value of our services.
• Act as a key point of contact between clients and internal teams to ensure smooth project implementation and high client satisfaction.
• Facilitate training and ongoing support for clients, enabling them to maximize their use of our solutions.
• Remain informed about industry trends and technology advancements to provide relevant insights and recommendations to clients.
• Document client interactions and feedback to contribute to the continuous improvement of our service offerings.

Requirements

Mercier Consultancy MD is excited to offer a position for a Czech Speaking Content Moderator to join our team in Sofia, Bulgaria! This role comes with a fully paid relocation package, giving you the chance to immerse yourself in a vibrant new culture while contributing to a safe online environment. As a Content Moderator, you will be crucial in reviewing user-generated content to ensure it meets our community standards, thereby enhancing the online experience for our Czech-speaking users.

Key Responsibilities

• Moderate and evaluate user-generated content in Czech to ensure compliance with community guidelines.
• Classify and assess content based on established moderation policies.
• Identify and report inappropriate content or violations to the relevant teams.
• Provide insights into content trends and user engagement to help improve moderation strategies.
• Collaborate effectively with team members to enhance content moderation processes.
• Stay informed about company policies regarding content moderation and community interaction.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Czech Speaking individuals looking to start anew in Sofia, Bulgaria. Our company provides a fully paid relocation package for successful candidates, making this the perfect chance to advance your career while experiencing the beautiful culture of Bulgaria. Join us in a dynamic and supportive environment where your language skills can be put to excellent use!

Key Responsibilities

• Engage with Czech-speaking clients and customers, providing top-level support and assistance across various channels.
• Handle inquiries and resolve issues effectively, ensuring a positive customer experience at every touchpoint.
• Collaborate with internal teams to share insights and improve service delivery based on customer feedback.
• Maintain accurate records of customer interactions and transactions in our CRM system.
• Stay informed of company products and services, industry trends, and customer needs to provide knowledgeable assistance.
• Participate in training and development initiatives to enhance your skills and career progression.

Requirements

Mercier Consultancy MD is excited to announce a vacancy for a Czech Speaking Digital Trust and Safety Specialist based in Sofia, Bulgaria. In this crucial role, you will play an integral part in maintaining a safe online environment for users by monitoring content, managing safety incidents, and enforcing community guidelines. Your contributions will be key in promoting a culture of trust and security within the digital landscape.

Key Responsibilities

• Continuously monitor user-generated content and interactions to identify and mitigate potential violations of safety standards.
• Conduct detailed investigations into reported safety incidents, employing analytical skills to assess evidence and recommend appropriate actions.
• Collaborate with various teams to develop and enhance policies that foster a secure digital environment.
• Prepare analytical reports outlining safety incidents and trends for management review and strategic planning.
• Keep updated on emerging trends and challenges in digital safety to proactively adjust protocols and practices.
• Engage with users to educate them about safety practices and encourage responsible online behavior.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Czech Speaking Customer Service Representatives for Booking.com, with the flexibility to work remotely from Greece. If you have a passion for travel and customer service, this position is perfect for you! As a customer service representative, you will assist travelers with their booking inquiries and ensure they have a seamless experience while exploring the globe.

Key Responsibilities

• Respond to customer inquiries regarding bookings, cancellations, and travel-related questions via phone, email, and chat in Czech.
• Provide information on accommodation options, pricing, and promotions available on Booking.com.
• Assist customers in resolving issues related to their bookings and ensure a high level of satisfaction.
• Document interactions accurately and maintain customer records in the CRM system.
• Collaborate with other departments to ensure effective service delivery and resolution of customer queries.
• Stay informed about industry trends and updates related to Booking.com services.

Requirements