Mercier Consultancy MD is seeking a dedicated Romanian Customer Support Travel Consultant to join our team in the vibrant city of Athens. In this role, you will assist Romanian-speaking clients in planning and booking their travel experiences, delivering exceptional customer service and travel solutions tailored to their needs.

Key Responsibilities

• Provide outstanding customer support to Romanian-speaking clients via phone, email, and chat, addressing their travel inquiries and booking needs.
• Offer expert advice on travel options, including destinations, accommodations, and travel packages.
• Create customized travel itineraries based on clients’ preferences and requirements to enhance their travel experience.
• Handle customer complaints or issues effectively, ensuring a positive resolution and high customer satisfaction.
• Document all customer interactions accurately in the CRM system to track inquiries and follow-ups.
• Stay informed about travel trends, new offerings, and best practices to provide informed recommendations to clients.

Requirements

Mercier Consultancy MD is pleased to offer a position for a Romanian Customer Support Representative in the vibrant city of Athens, Greece. This role is perfect for individuals who are passionate about customer service and are eager to support our Romanian-speaking clients in achieving their goals and resolving their inquiries.

Key Responsibilities

• Provide exceptional customer support to Romanian-speaking clients through various channels including phone, email, and chat.
• Respond to inquiries regarding products, services, and policies with clarity and professionalism.
• Effectively manage and resolve customer complaints and issues to enhance customer satisfaction.
• Document all customer interactions accurately in our CRM system for ongoing improvements.
• Collaborate with team members to deliver comprehensive solutions and enhance service quality.
• Stay informed about company offerings, product updates, and industry trends to provide informed support.

Requirements

Mercier Consultancy MD is looking for a committed Polish Customer Support Travel Agent to join our dynamic team in Athens. In this role, you will provide exceptional support to our Polish-speaking clients, helping them plan, book, and enjoy their travel experiences to the fullest.

Key Responsibilities

• Deliver top-notch customer support to Polish-speaking clients through various communication channels, including phone, email, and chat.
• Assist clients with inquiries about travel arrangements, destinations, and our range of services.
• Create personalized travel itineraries that meet clients’ tastes, preferences, and budgets.
• Efficiently handle customer complaints and issues, ensuring resolutions that promote customer satisfaction.
• Maintain accurate records of client interactions in our CRM system for effective follow-ups and service improvements.
• Stay updated on travel industry trends, destination highlights, and best practices to provide well-informed advice to clients.

Requirements

Mercier Consultancy MD is seeking a motivated Polish Customer Consultant to join our team in a remote position based in Greece. In this role, you will provide outstanding support to our Polish-speaking customers, assisting them with inquiries and ensuring their satisfaction with our services. If you enjoy helping others and are looking for a flexible work opportunity, we want to hear from you!

Key Responsibilities

• Deliver excellent customer support to Polish-speaking clients via various channels such as phone, email, and live chat.
• Assist customers with inquiries regarding products, services, and account management.
• Effectively resolve customer issues while maintaining a high standard of service.
• Document customer interactions to track issues and identify common trends.
• Coordinate with internal teams to ensure timely and efficient issue resolution.
• Stay up-to-date with product knowledge and service changes to enhance customer interactions.

Requirements

Mercier Consultancy MD is seeking a motivated Polish Customer Care Specialist to join our dynamic team in Athens. If you have a passion for sportswear and love helping customers, this is the perfect opportunity for you! In this role, you will be responsible for providing exceptional support to our Polish-speaking customers, ensuring their inquiries and concerns are addressed professionally and promptly.

Key Responsibilities

• Deliver outstanding customer service in Polish via phone, email, and social media.
• Assist customers with inquiries related to products, orders, and account management within the sportswear sector.
• Document customer interactions and maintain accurate records in our CRM system.
• Troubleshoot and resolve customer issues efficiently, ensuring a high level of customer satisfaction.
• Collaborate with internal departments to enhance customer experience and address ongoing concerns.
• Stay updated on product lines, features, and promotions to provide customers with accurate information.

Requirements

Mercier Consultancy MD is excited to announce an opening for a Hungarian Customer Support Agent in our beautiful Athens office! This position offers a unique opportunity to be part of a dedicated team helping Hungarian-speaking clients navigate their iGaming experience. We are looking for passionate individuals who thrive in customer service roles and are ready to contribute to our team's success.

Key Responsibilities

• Provide top-quality customer assistance to Hungarian-speaking clients via phone, email, and live chat.
• Address inquiries related to account registrations, game functionality, promotions, and any technical support needed.
• Effectively handle and resolve customer service issues, ensuring a smooth and satisfying experience.
• Document interactions with customers and update our internal CRM system accurately.
• Collaborate with other departments to resolve complex queries and enhance service delivery.
• Keep informed about the latest developments in the iGaming industry and internal policies.

Requirements

Mercier Consultancy MD is pleased to offer a position for a German Customer Support Representative specialized in the Banking Sector, based in the vibrant city of Athens, Greece. This role is ideal for customer service professionals who are looking to leverage their language skills and banking knowledge to provide exceptional support to clients in a fast-paced environment.

Key Responsibilities

• Provide excellent customer support to German-speaking clients regarding banking products and services through various channels including phone, email, and chat.
• Address and resolve inquiries about accounts, transactions, and banking policies accurately and efficiently.
• Handle customer complaints and issues with professionalism, ensuring customer satisfaction and loyalty.
• Maintain detailed records of customer interactions, transactions, and feedback in our CRM system.
• Collaborate with banking specialists to ensure comprehensive solutions for complex customer inquiries.
• Stay updated on banking regulations, products, and processes to enhance the quality of customer service provided.

Requirements

Mercier Consultancy MD is excited to offer a unique opportunity for a German Client Consultant in the thriving tourism sector, with the flexibility to work remotely from the beautiful landscape of Greece. In this role, you will connect with German-speaking clients, helping them navigate their travel needs and preferences while delivering exceptional customer service.

As a key member of our team, you will utilize your expertise to provide personalized solutions, ensuring that each client has the best travel experience possible. If you have a passion for travel and client engagement, we want you!

Key Responsibilities:

• Engage with German-speaking clients to discuss their travel requirements and preferences.
• Provide detailed information about travel packages, destinations, and itineraries.
• Assist clients in planning and booking their travel arrangements, ensuring their satisfaction at every stage.
• Resolve any inquiries or issues promptly and effectively, maintaining a high level of customer satisfaction.
• Maintain accurate records of client interactions and preferences within our CRM system.
• Stay updated on travel trends and offerings to provide informed recommendations to clients.

Requirements

Mercier Consultancy MD is excited to announce a position for French Support for the Leading Search Engine Machine, offering remote work opportunities from Greece. This role is perfect for individuals who are passionate about technology and customer service, allowing them to assist French-speaking users in navigating and optimizing their experience with our client's search engine products.

Key Responsibilities

• Provide exemplary support to French-speaking users via chat, email, and phone, addressing inquiries and resolving issues related to the search engine.
• Guide customers in understanding the functionalities and features of the search engine machine to enhance their usage.
• Document all interactions and ensure detailed records are maintained for reference and quality assurance.
• Collaborate with technical teams to escalate complex issues and ensure swift resolutions.
• Stay updated on product features, updates, and industry trends to provide informed assistance to users.
• Conduct user training sessions and provide recommendations for optimal use of the search engine machine.

Requirements

Join Mercier Consultancy MD as a Dutch Customer Care Advisor in our Athens office! We are seeking enthusiastic and customer-oriented individuals who are passionate about delivering exceptional service to our Dutch-speaking clients. In this role, you will provide assistance and support through various communication channels, ensuring customers receive the help they need promptly and effectively.

Key Responsibilities

• Offer professional customer support in Dutch via phone, email, and chat.
• Assist clients with questions related to products, services, and account issues.
• Maintain detailed records of customer interactions in our CRM system.
• Efficiently resolve customer complaints and escalate issues when necessary.
• Work closely with team members to ensure a consistent level of service.
• Keep up-to-date with product knowledge and company policies to assist customers accurately.

Requirements