Join Our Team!

At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout for passionate individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant impact.

Job Overview

The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast-paced, high-volume situations. Success in this role requires strong communication skills, emotional resilience, comfort with technology, and the ability to remain calm, accurate, and professional in a dynamic retail setting.

Key Responsibilities:

 Customer Support

Join Our Team!

At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout for passionate individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant impact.

Job Overview

The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast-paced, high-volume situations. Success in this role requires strong communication skills, emotional resilience, comfort with technology, and the ability to remain calm, accurate, and professional in a dynamic retail setting.

Key Responsibilities:

 Customer Support

Join Our Team!

At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout for passionate individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant impact.

Job Overview

The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast-paced, high-volume situations. Success in this role requires strong communication skills, emotional resilience, comfort with technology, and the ability to remain calm, accurate, and professional in a dynamic retail setting.

Key Responsibilities:

 Customer Support

Join Our Team!

At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout for passionate individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant impact.

Job Overview

The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast-paced, high-volume situations. Success in this role requires strong communication skills, emotional resilience, comfort with technology, and the ability to remain calm, accurate, and professional in a dynamic retail setting.

Key Responsibilities:

 Customer Support

Join Our Team!

At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout for passionate individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant impact.

Job Overview

The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast-paced, high-volume situations. Success in this role requires strong communication skills, emotional resilience, comfort with technology, and the ability to remain calm, accurate, and professional in a dynamic retail setting.

Key Responsibilities:

 Customer Support

Mercier Consultancy MD is excited to announce a wonderful opportunity for Spanish Speaking Customer Service Representatives for a leading Payment Solutions Provider, based in Greece. This role is ideal for individuals who are enthusiastic about financial technology and dedicated to delivering exceptional customer support. As a representative, you will assist customers in Spanish, addressing their inquiries and helping them navigate payment solutions.

Key Responsibilities

• Handle customer inquiries related to payment solutions, transactions, and account issues via phone, email, and chat in Spanish.
• Provide accurate information on payment processing, fees, and related services.
• Assist customers with transaction inquiries and troubleshooting any issues they may encounter.
• Resolve customer complaints efficiently, ensuring a positive customer experience.
• Document all customer interactions and inquiries in the CRM system for accurate tracking and follow-up.
• Collaborate with internal teams to improve service delivery and address customer needs proactively.
• Stay informed about industry trends and payment solutions to provide informed assistance.

Requirements

Mercier Consultancy MD is seeking passionate and dedicated individuals to join our team as Spanish Speaking Customer Care Specialists for an esteemed insurance company! This role offers a fantastic opportunity to provide exceptional service to Spanish-speaking clients while enjoying life in the beautiful country of Greece. If you have a strong customer service background and an interest in the insurance sector, we want to hear from you!

Key Responsibilities

• Deliver top-notch customer service to Spanish-speaking customers via phone, email, and live chat, addressing inquiries related to insurance products and services.
• Assist clients with policy management, claims processing, and any questions regarding insurance coverage.
• Collaborate with internal teams to resolve customer inquiries and ensure a seamless customer experience.
• Document customer interactions accurately and maintain detailed records in our CRM system.
• Identify trends in customer feedback and contribute to improving service delivery.
• Stay updated on the latest insurance products and regulations to provide accurate information to customers.

Requirements

Mercier Consultancy MD is excited to present a rewarding opportunity for Italian Speaking Customer Service Representatives for a Payment Solutions Provider, based in Greece. This role is tailored for individuals who are enthusiastic about financial services and dedicated to delivering exceptional customer support. As a representative, you will assist customers in Italian, addressing their inquiries related to payment solutions and ensuring a smooth customer experience.

Key Responsibilities

• Manage customer inquiries regarding payment processing, account management, and transaction issues via phone, email, and chat in Italian.
• Provide accurate information about services, fees, and payment platform features.
• Assist customers in troubleshooting technical issues related to payment transactions and solutions.
• Resolve customer complaints efficiently, ensuring high levels of satisfaction and retention.
• Document all customer interactions in the CRM system for accurate tracking and follow-up.
• Collaborate with internal teams to enhance customer service delivery and address client needs.
• Stay informed about industry regulations and updates to ensure compliance and provide relevant advice.

Requirements

Mercier Consultancy MD is excited to present an excellent opportunity for Italian Speaking Customer Service Representatives for an Online Marketplace, with the chance to work in sunny Greece. This role is perfect for individuals who are passionate about e-commerce and dedicated to providing exceptional customer support. As a representative, you will assist customers in Italian, helping them navigate the marketplace and addressing their inquiries.

Key Responsibilities

• Handle customer inquiries regarding product listings, orders, returns, and account management via phone, email, and chat in Italian.
• Provide detailed information about marketplace policies, transaction processes, and customer services.
• Assist customers with troubleshooting issues related to their accounts and transactions.
• Resolve customer complaints efficiently and ensure high levels of satisfaction.
• Document all customer interactions accurately in the CRM system for future reference.
• Collaborate with internal teams to improve service delivery and customer experience.
• Stay informed about marketplace trends and updates to provide relevant assistance.

Requirements

Mercier Consultancy MD is excited to present an excellent opportunity for German Speaking Customer Service Representatives for an Online Bank, with the opportunity to work in Greece. This role is designed for individuals who are enthusiastic about banking services and committed to delivering exceptional customer support. As a representative, you will assist clients in German, addressing their inquiries related to online banking products and services.

Key Responsibilities

• Manage customer inquiries regarding online banking services, account management, and transactions via phone, email, and chat in German.
• Provide clear and accurate information about banking products, fees, and remote banking options.
• Assist customers with troubleshooting technical issues related to the online banking platform.
• Resolve customer complaints and queries effectively, ensuring a high level of satisfaction.
• Document all customer interactions in the CRM system for record-keeping and follow-up.
• Work closely with banking staff and departments to enhance service delivery and customer experience.
• Stay informed about financial regulations and updates in the banking industry to provide relevant advice.

Requirements