Mercier Consultancy MD is thrilled to offer an exciting opportunity for a Polish Speaking B2B Solutions Consultant to join our innovative team in Sofia, Bulgaria, with fully paid relocation! In this role, you will connect with business clients, understand their specific needs, and deliver tailored B2B solutions that foster growth and efficiency. If you are passionate about technology and dedicated to helping businesses succeed, we would love to hear from you!

Key Responsibilities

• Engage with clients to conduct thorough needs assessments and understand their business objectives.
• Develop and propose customized B2B solutions that effectively address client challenges and ensure value addition.
• Act as a trusted partner, offering strategic insights and recommendations to enhance client operations.
• Collaborate with cross-functional teams to ensure seamless implementation and support of solutions.
• Conduct training sessions to help clients maximize the benefits of our offerings.
• Stay abreast of industry trends and market developments to provide informed guidance to clients.

Requirements

Join Mercier Consultancy MD as a Greek Speaking Solutions Consultant in Sofia, Bulgaria! We are thrilled to offer fully paid relocation for the right candidate. In this role, you will engage with clients, understand their unique challenges, and develop tailored solutions that help drive their business success. If you are passionate about technology and have a knack for customer relations, this is the perfect opportunity for you!

Key Responsibilities

• Conduct in-depth consultations with clients to understand their specific needs and business objectives.
• Design and deliver customized solutions that effectively address client challenges and increase their operational efficiency.
• Act as a trusted advisor by providing insights and strategic recommendations based on industry standards and practices.
• Work collaboratively with internal teams to ensure successful implementation of solutions while providing ongoing support to clients.
• Facilitate training sessions and workshops to empower clients in utilizing our products to their full potential.
• Stay abreast of industry trends and emerging technologies to provide informed guidance during client interactions.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for a French Speaking Solutions Consultant to join our vibrant team in Sofia, Bulgaria, with fully paid relocation! This role is perfect for individuals who are passionate about customer engagement and are looking to make a significant impact by providing tailored solutions to our clients' unique challenges. Join us and become a part of a collaborative environment focused on innovation and client success!

Key Responsibilities

• Conduct comprehensive consultations with clients to understand their specific needs and business goals.
• Develop and propose customized solutions that effectively address client challenges and enhance their operations.
• Act as a trusted advisor, offering insightful recommendations to improve client satisfaction and outcomes.
• Collaborate with internal teams to ensure the successful implementation of solutions and ongoing support.
• Deliver engaging training sessions and workshops to empower clients in maximizing the use of our products.
• Stay informed about industry trends and emerging technologies to provide relevant insights during client interactions.

Requirements

Mercier Consultancy MD is thrilled to offer a fantastic opportunity for a Fitbit Products Support Specialist to join our team in Sofia, Bulgaria. We are looking for passionate individuals who want to help our customers enjoy the full benefits of their Fitbit products. This position comes with paid relocation, making it an ideal choice for those looking to embark on a new adventure while providing top-notch customer support.

Key Responsibilities

• Deliver exceptional customer support to users of Fitbit products through various channels including phone, email, and chat.
• Assist customers with product setup, troubleshooting issues, and inquiries about features and functionalities.
• Provide detailed guidance on health tracking, device syncing, and application usage to enhance the customer experience.
• Document interactions and resolutions accurately in our CRM system.
• Collaborate with our technical support team to resolve complex issues that require escalation.
• Keep up-to-date with the latest Fitbit product developments and health technology trends to provide informed assistance.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for a Dutch Speaking Fitbit Products Support Specialist to join our vibrant team in Sofia, Bulgaria. If you are passionate about health technology and providing excellent customer service, this role is tailored for you. As a specialist, you will assist Dutch-speaking customers in optimizing their experience with Fitbit products, ensuring they receive the support they need for their health and wellness journeys.

Key Responsibilities

• Provide high-quality customer support to Dutch-speaking users through various channels, including phone, email, and chat.
• Assist customers with device setup, troubleshooting, and inquiries related to product functionalities.
• Offer knowledgeable advice on health tracking features and assist with app usage for an optimal customer experience.
• Ensure accurate documentation of customer interactions and solutions in our CRM system.
• Partner with technical support teams to address and resolve complex customer issues when necessary.
• Stay updated on the latest Fitbit products and health tracking trends to enhance customer support efforts.

Requirements

Mercier Consultancy MD is excited to present an opportunity for an Arabic Speaking Customer Service Agent to join a vibrant team in Sofia, Bulgaria. This position includes relocation assistance, making it an excellent chance for those looking to work in a dynamic environment while supporting Arabic-speaking clients.

Responsibilities

• Provide customer support to Arabic-speaking clients via phone, email, and chat, addressing inquiries related to products and services.
• Deliver detailed product information and assist customers with order management and troubleshooting issues.
• Resolve customer complaints effectively, ensuring a high level of customer satisfaction.
• Accurately document customer interactions in the CRM system to maintain quality service standards.
• Collaborate with various teams to escalate complex issues and enhance the overall customer experience.
• Stay updated on company policies, promotions, and industry trends to provide knowledgeable assistance to customers.

Requirements

Mercier Consultancy MD is excited to announce an opening for an Albanian Speaking Customer Service Agent to work in the vibrant city of Sofia, with paid relocation included. In this role, you will provide exceptional customer support to our Albanian-speaking clients, ensuring their inquiries and requests are handled with care and professionalism.

Responsibilities

• Assist Albanian-speaking customers via phone, email, and chat with their inquiries regarding products and services.
• Provide clear and accurate information about our offerings and guide customers through any issues they may encounter.
• Resolve customer complaints in a courteous and effective manner, aiming for high satisfaction levels.
• Accurately document all customer interactions in the CRM system to maintain high-quality service standards.
• Collaborate with team members and other departments to optimize the customer experience.
• Stay updated on product knowledge and company policies to effectively address client questions.

Requirements

We're looking for Italian speakers for several different projects right now!

Some are located in Athens, others in Chania or Thessaloniki. Most have the option to work remote from Greece too!

What you will do:

• Handle tickets, following support procedures and policies.
• Communicate with customers via chat & e-mail, following support procedures and policies.
• Follow specified workflows for incident identification, escalation, resolution and closure.
• Track and follow cases to ensure they closed in an efficient and timely manner.
• Apply a content policy to digital content and execute handling procedures with consistency.
• Work towards reaching targets as set out by client statement of work as well as internal targets.
• Ensure high quality and safe experiences for both people and businesses.
• Follow company and client procedures and guidelines.

Requirements

We're looking for Finnish speakers for several different projects right now!

Some are located in Athens, others in Chania or Thessaloniki. Most have the option to work remote from Greece too!

What you will do:

• Handle tickets, following support procedures and policies.
• Communicate with customers via chat & e-mail, following support procedures and policies.
• Follow specified workflows for incident identification, escalation, resolution and closure.
• Track and follow cases to ensure they closed in an efficient and timely manner.
• Apply a content policy to digital content and execute handling procedures with consistency.
• Work towards reaching targets as set out by client statement of work as well as internal targets.
• Ensure high quality and safe experiences for both people and businesses.
• Follow company and client procedures and guidelines.

Requirements

Bereit, grauen Himmel gegen griechische Sonne zu tauschen?

Unser Kunde in Griechenland arbeitet mit Dyson, einer der innovativsten Tech-Marken der Welt, zusammen – und sucht deutschsprachige Customer Support Specialists, die mehr wollen als nur einen Job. Sie suchen ein Abenteuer. Eine neue Erfahrung. Ein Leben im Ausland.

Das ist deine Chance, internationale Berufserfahrung zu sammeln, direkt am Meer zu leben, mediterranes Essen zu genießen und eine Kultur kennenzulernen, in der Kaffeepausen noch wirklich zelebriert werden.

Über die Position

Du betreust deutschsprachige Dyson-Kund:innen und hilfst ihnen, das Beste aus ihren Produkten herauszuholen – von der Fehlerbehebung bis zur Beratung zu Funktionen und Reparaturen. Kein Technikprofi? Kein Problem. Du erhältst eine umfassende, bezahlte Schulung.

Deine Aufgaben

• Bearbeitung von Anrufen, Nachrichten und E-Mails von Dyson-Nutzer:innen
• Unterstützung bei Produktfragen, Troubleshooting und Anwendungstipps
• Abwicklung von Garantien, Reparaturen und Ersatzanfragen
• Produktempfehlungen passend zu den Bedürfnissen der Kund:innen
• Sicherstellung einer positiven und reibungslosen Customer Experience
• Zusammenarbeit in einem professionellen, internationalen Team

Requirements