Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Deliver outstanding technical support via emails and chats;
• Build strong and lasting customer relationships;
• Keep up with evolving tools and technology;
• Handle sensitive customer data with care and security;
• Apply the latest and greatest customer happiness practices;
• Maintain deep understanding of client solutions and meet KPI;
• Communicate with developers and cross-functional specialists.

What you need to succeed in this role:

We are looking for a responsible and customer-oriented Customer Support Consultant to support our B2B clients. In this role, you will assist customers throughout their experience with the product, including onboarding, daily usage, and issue resolution. You will serve as a primary point of contact for inquiries, ensuring timely communication and effective problem-solving.

Excited? Let’s see what it takes 💛

What you will do:

• Provide high-quality customer support via chat, email, and phone;
• Provide accurate information, guidance, and solutions to customer requests;
• Collaborate closely with the development and product teams to escalate and resolve complex cases;
• Understand customers’ needs and deliver constructive feedback to the management team;
• Follow up with clients to ensure issues are fully resolved and a high level of satisfaction is maintained.

What you need to succeed in this role:

We are looking for a responsible and customer-oriented Customer Support Consultant to support our B2B clients. In this role, you will assist customers throughout their experience with the product, including onboarding, daily usage, and issue resolution. You will serve as a primary point of contact for inquiries, ensuring timely communication and effective problem-solving.

Excited? Let’s see what it takes 💛

What you will do:

• Provide high-quality customer support via chat, email, and phone;
• Provide accurate information, guidance, and solutions to customer requests;
• Collaborate closely with the development and product teams to escalate and resolve complex cases;
• Understand customers’ needs and deliver constructive feedback to the management team;
• Follow up with clients to ensure issues are fully resolved and a high level of satisfaction is maintained.

What you need to succeed in this role:

We are looking for a responsible and customer-oriented Customer Support Consultant to support our B2B clients. In this role, you will assist customers throughout their experience with the product, including onboarding, daily usage, and issue resolution. You will serve as a primary point of contact for inquiries, ensuring timely communication and effective problem-solving.

Excited? Let’s see what it takes 💛

What you will do:

• Provide high-quality customer support via chat, email, and phone;
• Provide accurate information, guidance, and solutions to customer requests;
• Collaborate closely with the development and product teams to escalate and resolve complex cases;
• Understand customers’ needs and deliver constructive feedback to the management team;
• Follow up with clients to ensure issues are fully resolved and a high level of satisfaction is maintained.

What you need to succeed in this role:

Mercier Consultancy MD is thrilled to announce an opening for a Solutions Consultant with Polish language skills to join our vibrant team in Sofia, Bulgaria! We offer a fully paid relocation package to help you embark on this exciting new journey. As a Solutions Consultant, you will have the opportunity to work closely with clients, understand their unique needs, and develop tailored solutions that enhance their business operations.

Key Responsibilities

• Engage with clients through meaningful consultations to identify their specific challenges and objectives.
• Design and propose customized solutions that address client needs and drive business success.
• Act as a trusted advisor by providing valuable insights and recommendations based on best practices.
• Collaborate with internal teams to ensure effective implementation and ongoing support of solutions.
• Deliver training sessions that empower clients to utilize our products effectively and efficiently.
• Stay informed about industry trends and new technologies to provide informed guidance to clients.

Requirements

Mercier Consultancy MD is on the lookout for a Solutions Consultant proficient in Czech and English to join our dynamic team in Sofia, Bulgaria! We offer fully paid relocation for the right candidate, making it easier for you to embark on this exciting new chapter in your career. As a Solutions Consultant, you will work closely with our clients to understand their needs and provide tailored solutions that enhance their business operations. If you are driven by a passion for technology and helping others, this role could be perfect for you!

Key Responsibilities

• Engage with clients to conduct thorough consultations, identifying their unique challenges and business objectives.
• Develop and present customized solutions designed to address client needs effectively.
• Act as a trusted advisor, delivering insights and recommendations based on industry best practices.
• Collaborate with internal teams to ensure smooth solution implementation and offer ongoing support to clients.
• Facilitate training sessions to empower clients in utilizing our products and services effectively.
• Keep abreast of market trends and emerging technologies to provide informed guidance to clients.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for a Slovenian Speaking Solutions Consultant to join our team in Sofia, Bulgaria! We provide fully paid relocation to help you embark on this amazing journey. In this role, you will connect with clients, understand their unique challenges, and deliver personalized solutions that empower their business success. If you are passionate about technology and dedicated to client service, we want to hear from you!

Key Responsibilities

• Engage with clients through consultations to assess their specific needs and business objectives.
• Design and propose customized solutions that effectively tackle client challenges and enhance their operations.
• Act as a trusted advisor, offering valuable insights and recommendations to improve client outcomes.
• Collaborate with internal teams to ensure seamless implementation and ongoing support of solutions.
• Conduct training sessions to help clients maximize their use of our products and services.
• Stay informed about industry trends and emerging technologies to provide timely, relevant advice to clients.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for a Polish Speaking B2B Solutions Consultant to join our innovative team in Sofia, Bulgaria, with fully paid relocation! In this role, you will connect with business clients, understand their specific needs, and deliver tailored B2B solutions that foster growth and efficiency. If you are passionate about technology and dedicated to helping businesses succeed, we would love to hear from you!

Key Responsibilities

• Engage with clients to conduct thorough needs assessments and understand their business objectives.
• Develop and propose customized B2B solutions that effectively address client challenges and ensure value addition.
• Act as a trusted partner, offering strategic insights and recommendations to enhance client operations.
• Collaborate with cross-functional teams to ensure seamless implementation and support of solutions.
• Conduct training sessions to help clients maximize the benefits of our offerings.
• Stay abreast of industry trends and market developments to provide informed guidance to clients.

Requirements

Mercier Consultancy MD is thrilled to announce an opening for an Italian Speaking Solutions Consultant to join our vibrant team in Sofia, Bulgaria! We offer fully paid relocation for the right candidate, making this a fantastic opportunity for anyone looking to advance their career in an exciting location. In this role, you will connect with clients, understand their unique needs, and provide tailored solutions to enhance their business operations.

Key Responsibilities

• Engage with clients to thoroughly assess their specific needs and business objectives through effective consultations.
• Design and deliver customized solutions that address client challenges and drive business success.
• Act as a trusted advisor, providing actionable insights and recommendations based on best practices.
• Collaborate with internal teams to ensure seamless implementation and ongoing support of solutions.
• Conduct training sessions to empower clients to fully utilize our products and services.
• Stay informed about industry trends and emerging technologies to provide clients with relevant guidance.

Requirements

Join Mercier Consultancy MD as a Greek Speaking Solutions Consultant in Sofia, Bulgaria! We are thrilled to offer fully paid relocation for the right candidate. In this role, you will engage with clients, understand their unique challenges, and develop tailored solutions that help drive their business success. If you are passionate about technology and have a knack for customer relations, this is the perfect opportunity for you!

Key Responsibilities

• Conduct in-depth consultations with clients to understand their specific needs and business objectives.
• Design and deliver customized solutions that effectively address client challenges and increase their operational efficiency.
• Act as a trusted advisor by providing insights and strategic recommendations based on industry standards and practices.
• Work collaboratively with internal teams to ensure successful implementation of solutions while providing ongoing support to clients.
• Facilitate training sessions and workshops to empower clients in utilizing our products to their full potential.
• Stay abreast of industry trends and emerging technologies to provide informed guidance during client interactions.

Requirements