consultancy

Portuguese Customer Support Specialist - Athens

posted by: spj_bot

Mercier Consultancy MD is looking for a talented Portuguese Customer Support Specialist to join our team in Athens. This position is perfect for individuals who are fluent in Portuguese and have a passion for helping customers. In this role, you will be the first point of contact for our Portuguese-speaking clients, ensuring that their needs are met and their questions are answered.


Key Responsibilities

  • Provide excellent customer support to Portuguese-speaking clients through various channels, including phone, email, and chat.
  • Assist customers with inquiries, troubleshooting, and account management.
  • Document customer interactions and follow up when necessary to ensure client satisfaction.
  • Collaborate with internal teams to resolve more complex customer issues.
  • Stay knowledgeable about products and services to provide accurate and helpful information.
  • Participate in training sessions to improve service skills and product knowledge.

Requirements

Job Skills

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Portuguese Customer Care Agent | Gaming Industry - Athens

posted by: spj_bot

Mercier Consultancy MD is seeking a dedicated Portuguese Customer Care Agent to join our team in the thriving gaming industry based in Athens. In this role, you will provide exceptional service to our Portuguese-speaking customers, helping them navigate our gaming platforms while ensuring a positive and enjoyable experience. This is a fantastic opportunity to be part of a dynamic and innovative company within a rapidly growing sector.


Key Responsibilities

  • Respond to customer inquiries in Portuguese through multiple communication channels, including phone, email, and live chat.
  • Assist customers with account management, gameplay questions, and technical troubleshooting.
  • Provide information on promotions, features, and services available on our gaming platform.
  • Document and track customer interactions in our CRM system for quality assurance and reporting.
  • Handle customer complaints with professionalism and provide effective solutions to enhance satisfaction.
  • Collaborate with team members and other departments to streamline processes and improve customer experience.

Requirements

Job Skills

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Polish Customer Support - Travel Agent - Athens

posted by: spj_bot

Mercier Consultancy MD is looking for a committed Polish Customer Support Travel Agent to join our dynamic team in Athens. In this role, you will provide exceptional support to our Polish-speaking clients, helping them plan, book, and enjoy their travel experiences to the fullest.


Key Responsibilities

  • Deliver top-notch customer support to Polish-speaking clients through various communication channels, including phone, email, and chat.
  • Assist clients with inquiries about travel arrangements, destinations, and our range of services.
  • Create personalized travel itineraries that meet clients’ tastes, preferences, and budgets.
  • Efficiently handle customer complaints and issues, ensuring resolutions that promote customer satisfaction.
  • Maintain accurate records of client interactions in our CRM system for effective follow-ups and service improvements.
  • Stay updated on travel industry trends, destination highlights, and best practices to provide well-informed advice to clients.

Requirements

Job Skills

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Polish Customer Consultant - Remote In Greece

posted by: spj_bot

Mercier Consultancy MD is seeking a motivated Polish Customer Consultant to join our team in a remote position based in Greece. In this role, you will provide outstanding support to our Polish-speaking customers, assisting them with inquiries and ensuring their satisfaction with our services. If you enjoy helping others and are looking for a flexible work opportunity, we want to hear from you!


Key Responsibilities

  • Deliver excellent customer support to Polish-speaking clients via various channels such as phone, email, and live chat.
  • Assist customers with inquiries regarding products, services, and account management.
  • Effectively resolve customer issues while maintaining a high standard of service.
  • Document customer interactions to track issues and identify common trends.
  • Coordinate with internal teams to ensure timely and efficient issue resolution.
  • Stay up-to-date with product knowledge and service changes to enhance customer interactions.

Requirements

Job Skills

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Polish Customer Care Specialist | Sportswear Industry - Athens

posted by: spj_bot

Mercier Consultancy MD is seeking a motivated Polish Customer Care Specialist to join our dynamic team in Athens. If you have a passion for sportswear and love helping customers, this is the perfect opportunity for you! In this role, you will be responsible for providing exceptional support to our Polish-speaking customers, ensuring their inquiries and concerns are addressed professionally and promptly.


Key Responsibilities

  • Deliver outstanding customer service in Polish via phone, email, and social media.
  • Assist customers with inquiries related to products, orders, and account management within the sportswear sector.
  • Document customer interactions and maintain accurate records in our CRM system.
  • Troubleshoot and resolve customer issues efficiently, ensuring a high level of customer satisfaction.
  • Collaborate with internal departments to enhance customer experience and address ongoing concerns.
  • Stay updated on product lines, features, and promotions to provide customers with accurate information.

Requirements

Job Skills

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Norwegian Customer Support Consultant - Remote In Greece

posted by: spj_bot

Mercier Consultancy MD is looking for an enthusiastic Norwegian Customer Support Consultant to join our team in a remote position based in Greece. This role offers the opportunity to provide top-quality service to Norwegian-speaking customers, helping them with inquiries and solutions that enhance their experience. If you are passionate about customer service and wish to work in a flexible environment, we would love to hear from you!


Key Responsibilities

  • Provide exceptional customer support to Norwegian-speaking clients via phone, email, and live chat.
  • Assist customers with a variety of inquiries ranging from product information to issue resolution.
  • Handle customer complaints with professionalism and a focus on satisfactory resolution.
  • Document customer interactions to support team performance and identify trends.
  • Collaborate with internal teams to resolve complex issues and improve our service offerings.
  • Keep up-to-date with product knowledge and policies to effectively support customers.

Requirements

Job Skills

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Norwegian Customer Consultant for Streaming Platform - Remote In Greece

posted by: spj_bot

Join Mercier Consultancy MD as a Norwegian Customer Consultant for our exciting streaming platform! This remote position based in Greece offers a unique opportunity to support our Norwegian-speaking customers in their streaming experience. You will be the voice of our brand, helping users navigate our platform and resolve any issues efficiently and courteously. If you are passionate about entertainment and technology and love assisting customers, this role is for you!


Key Responsibilities

  • Provide exceptional customer support to Norwegian-speaking users via phone, email, and live chat.
  • Assist customers with inquiries regarding streaming services, subscriptions, and technical issues.
  • Resolve customer problems promptly and accurately, ensuring a positive experience.
  • Document customer interactions and feedback to contribute to service improvements.
  • Collaborate with internal teams to enhance the overall user experience.
  • Keep abreast of our services and updates to provide informed assistance to customers.

Requirements

Job Skills

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Italian Customer Care Agent - Remote In Greece

posted by: spj_bot

Mercier Consultancy MD is thrilled to announce an opening for an Italian Customer Care Agent to join our remote team based in Greece. This position is an excellent opportunity for individuals who are fluent in Italian and are passionate about delivering outstanding customer service. As a Customer Care Agent, you will be responsible for assisting our Italian-speaking customers, ensuring they receive the support and guidance they need to enhance their experience with our services.


Key Responsibilities

  • Respond to customer inquiries in Italian across various channels including phone, email, and live chat.
  • Assist customers with account issues, product information, and general inquiries.
  • Maintain accurate records of customer interactions and transactions in our CRM system.
  • Resolve customer complaints and provide effective solutions to ensure satisfaction.
  • Collaborate with team members to improve customer service processes and policies.
  • Stay up-to-date with product knowledge and company updates to offer informed assistance.

Requirements

Job Skills

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Hungarian Customer Support Agent - Athens

posted by: spj_bot

Mercier Consultancy MD is excited to announce an opening for a Hungarian Customer Support Agent in our beautiful Athens office! This position offers a unique opportunity to be part of a dedicated team helping Hungarian-speaking clients navigate their iGaming experience. We are looking for passionate individuals who thrive in customer service roles and are ready to contribute to our team's success.


Key Responsibilities

  • Provide top-quality customer assistance to Hungarian-speaking clients via phone, email, and live chat.
  • Address inquiries related to account registrations, game functionality, promotions, and any technical support needed.
  • Effectively handle and resolve customer service issues, ensuring a smooth and satisfying experience.
  • Document interactions with customers and update our internal CRM system accurately.
  • Collaborate with other departments to resolve complex queries and enhance service delivery.
  • Keep informed about the latest developments in the iGaming industry and internal policies.

Requirements

Job Skills

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German Travel Consultant With Hospitality Experience - Work Remote In Greece

posted by: spj_bot

Join Mercier Consultancy MD as a German Travel Consultant with Hospitality Experience and take your career to new heights while enjoying the flexibility of remote work from beautiful Greece! In this role, you will leverage your hospitality background to provide exceptional service to German-speaking clients, helping them create unforgettable travel experiences.


Key Responsibilities

  • Interact with German-speaking clients via various channels to assist with travel inquiries, bookings, and customer support.
  • Utilize your hospitality experience to offer personalized advice on travel packages, accommodations, and unique experiences.
  • Create tailored travel itineraries that capture clients’ preferences and desired experiences.
  • Effectively address customer complaints and resolve issues with professionalism and care.
  • Document client interactions and maintain accurate records in our CRM system for effective follow-up.
  • Stay current on travel trends and destination information to provide insightful recommendations to clients.

Requirements

Job Skills

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