Join Mercier Consultancy MD as a Dutch Customer Support Specialist and enjoy the flexibility of working remotely from Greece. This role is perfect for individuals who are fluent in Dutch and have a strong desire to provide excellent customer service. As a key member of our support team, you will assist Dutch-speaking clients with their inquiries, ensuring they receive the timely and effective support they need.

Key Responsibilities

• Deliver outstanding customer support to Dutch-speaking clients through various channels, including phone, email, and chat.
• Help customers with inquiries, troubleshooting issues, and providing product information.
• Accurately document customer interactions and maintain records for follow-up.
• Collaborate with internal teams to resolve complex inquiries and enhance customer satisfaction.
• Stay updated with product knowledge and service offerings to provide accurate support.
• Engage in regular training sessions to improve your skills and knowledge.

Requirements

Mercier Consultancy MD is excited to announce a fantastic opportunity for a Dutch Customer Success Specialist to work remotely while residing in Greece! This position allows you to combine your professional aspirations with the beauty and lifestyle of Greece, all from the comfort of your home. In this role, you will be crucial in ensuring that our Dutch-speaking clients receive top-notch support and are equipped to maximize their experience with our services.

Key Responsibilities

• Serve as the primary contact for Dutch-speaking clients, building strong relationships to enhance their satisfaction.
• Assist clients in navigating our products and services for optimal usage.
• Regularly assess client satisfaction and proactively provide resources for their ongoing success.
• Maintain detailed records of client interactions and feedback in our CRM system to foster continuous improvement.
• Collaborate with various teams to resolve client issues efficiently and effectively.
• Stay informed about industry trends to provide valuable insights to clients.

Requirements

About the Role:

Join our vibrant team at Mercier Consultancy MD as a Dutch Customer Service Representative based in beautiful Athens! If you have a passion for customer service and are fluent in Dutch, this is a fantastic opportunity that includes fully paid relocation to an exciting new city.

In this role, you will be the friendly voice and solution-provider for our Dutch-speaking clients. You will assist them with their inquiries, ensuring a seamless and positive experience. Enjoy the perks of living in Athens while collaborating with a diverse and enthusiastic team.

Your Responsibilities:

• Provide exceptional support to Dutch-speaking customers through various channels: phone, email, and chat.
• Resolve client inquiries efficiently and ensure their needs are met with a smile.
• Collaborate with team members and contribute to our customer service excellence.
• Familiarize yourself with our products and services to deliver informed assistance.
• Participate in ongoing training sessions to enhance your skills and develop professionally.

Requirements

Mercier Consultancy MD is excited to announce an opening for a Dutch Customer Care Agent in our e-commerce sector, offering a completely remote work environment from anywhere in Greece. This role is ideal for passionate individuals who are fluent in Dutch and dedicated to providing exceptional customer service. As a Dutch Customer Care Agent, you will play a vital role in assisting our Dutch-speaking customers, ensuring they have a delightful shopping experience with our products.

Key Responsibilities

• Deliver outstanding customer support in Dutch through various communication channels, including phone, email, and live chat.
• Assist customers with inquiries related to orders, products, and services, and resolve any issues effectively.
• Maintain accurate records of customer interactions in our CRM system for quality assurance.
• Handle customer complaints with professionalism, providing solutions that ensure satisfaction.
• Collaborate with team members and other departments to improve customer service processes.
• Stay updated on product knowledge, promotions, and changes within the e-commerce platform.

Requirements

Mercier Consultancy MD is excited to announce an opening for a Dutch Business Development Representative in Athens! This is an excellent opportunity for a motivated individual who is passionate about business growth and is eager to make an impact in the Dutch-speaking market. You will be responsible for driving sales initiatives, establishing client relationships, and enhancing our market presence.

Key Responsibilities

• Develop and implement strategies for reaching out to potential Dutch-speaking clients.
• Engage in outbound sales efforts, including cold calling, emailing, and networking.
• Identify client needs and provide tailored business solutions to meet their objectives.
• Maintain a detailed database of leads and manage client interactions through our CRM.
• Work closely with marketing and other departments to align strategies and maximize outreach efforts.
• Analyze industry trends and competitor activities to refine tactics and boost sales.
• Meet and exceed individual and team sales targets on a regular basis.

Requirements

Mercier Consultancy MD is excited to announce an opening for a Danish Speaking Customer Support Specialist in Athens, offering a hybrid work environment. This role is perfect for individuals who are fluent in Danish and have a passion for providing excellent customer service. As a key member of our support team, you will assist Danish-speaking customers with their inquiries and ensure a smooth customer experience.

Key Responsibilities

• Provide outstanding customer support to Danish-speaking clients through various channels, including phone, email, and live chat.
• Assist customers with their inquiries and troubleshooting needs in a timely manner.
• Document and track customer interactions for accurate record-keeping.
• Collaborate with internal teams to escalate and resolve complex issues efficiently.
• Stay current with product knowledge and industry trends to provide informed support.
• Participate in training programs to develop skills and improve service quality.

Requirements

Mercier Consultancy MD is currently seeking a skilled Danish IT/Customer Support Representative to join our team in Thessaloniki, with a remote working option. This exciting role is designed for individuals who possess a strong technical background alongside excellent customer service skills. You will be instrumental in providing support to our Danish-speaking customers, helping them resolve their IT-related issues and enhancing their overall experience with our services.

Key Responsibilities

• Provide top-tier IT and customer support to Danish-speaking clients via email, phone, and chat.
• Diagnose and troubleshoot IT-related issues, providing timely solutions to customer inquiries.
• Guide customers through the setup and use of services, ensuring they have the information needed to utilize our products effectively.
• Maintain detailed records of customer interactions and technical issues to help improve future support efforts.
• Collaborate with technical teams to escalate complex issues and contribute to service improvements.
• Stay current with product knowledge, updates, and industry trends to offer informed support.

Requirements

Mercier Consultancy MD is excited to expand its services and is looking for a Danish Customer Support Representative in the automotive sector to join our team in the picturesque island of Crete, Greece. This role is perfect for automotive enthusiasts who thrive in customer service and want to support Danish-speaking clients with their automotive inquiries and issues.

Key Responsibilities

• Provide exceptional support to Danish-speaking customers via phone, email, and chat, specifically related to automotive products and services.
• Respond to inquiries regarding vehicle features, issues, and company policies with accuracy and professionalism.
• Troubleshoot customer complaints effectively, ensuring a timely resolution and positive customer experience.
• Document customer interactions thoroughly in our CRM system for continuous improvement and quality assurance.
• Collaborate with technical teams and other departments to facilitate solutions for complex automotive inquiries.
• Stay informed on automotive industry trends and product knowledge to enhance customer engagements.

Requirements

Mercier Consultancy MD is looking for a dedicated Danish Customer Support Representative specializing in E-commerce to join our vibrant team in Athens. This role is ideal for enthusiastic individuals who are passionate about delivering exceptional customer service and have a strong command of the Danish language. You will play a crucial role in assisting our Danish-speaking customers, ensuring their e-commerce experience is smooth and satisfying.

Key Responsibilities

• Provide exemplary customer support to Danish-speaking customers via phone, email, and live chat.
• Assist customers with inquiries about orders, product details, and account management.
• Quickly address and resolve customer complaints to enhance satisfaction.
• Document customer interactions and feedback to assist in service improvements.
• Collaborate with internal teams to effectively handle complex customer issues.
• Stay informed about product updates, promotions, and company policies to ensure accurate information is provided to customers.

Requirements

Mercier Consultancy MD is pleased to offer an exciting opportunity for a Danish Customer Support Representative for a leading domestic appliance company. This position allows you to work remotely from Greece, where you can enjoy the flexibility of working from home while engaging with customers who rely on our trusted brand.

Key Responsibilities

• Provide exceptional customer support to Danish-speaking clients, helping them with inquiries related to domestic appliances through various communication channels such as phone, email, and live chat.
• Answer questions regarding product features, FAQs, warranties, and troubleshoot common issues with a focus on customer satisfaction.
• Resolve customer complaints and provide step-by-step assistance, ensuring a smooth and positive experience.
• Record transactions and interactions accurately in our customer relationship management (CRM) system.
• Collaborate with the technical support team for complex queries and service-related issues.
• Stay up-to-date with product knowledge and industry trends to provide informed assistance to customers.

Requirements