Mercier Consultancy MD is thrilled to announce an opening for a Dutch Speaking Travel Support Agent to join our vibrant team in Athens! This remarkable opportunity includes fully paid relocation to Greece, allowing you to create lasting memories while helping others enjoy theirs. In this role, you will support Dutch-speaking clients with their travel inquiries and provide outstanding service to ensure their experiences are seamless.

Key Responsibilities

• Offer exceptional customer support to Dutch-speaking clients through various communication channels such as phone, email, and live chat.
• Assist with booking requests, changes, and cancellations, ensuring accuracy and prompt service.
• Provide tailored travel recommendations based on individual client preferences and needs.
• Handle customer complaints professionally, focusing on solutions and maintaining client satisfaction.
• Document client interactions and support requests accurately within our CRM system.
• Stay informed on industry trends and travel-related information to offer valuable insights.

Requirements

We are hiring on behalf of our client, a 5* luxury hotel in Limassol, a Reservations Agent.

The successful candidate will handle reservation requests from multiple channels (email, telephone, digital portals), aiming to maximize hotel revenue, enhance the pre-arrival guest experience, and ensure accuracy of information in the hotel PMS.

Responsibilities:

• Process all reservation requests, changes, and cancellations.
• Identify guest needs and determine the appropriate room type.
• Verify availability, explain policies, and accommodate special requests.
• Input and manage reservation data accurately in the system.
• Follow escalation procedures for guest concerns.
• Maintain professionalism, confidentiality, and compliance with company standards.
• Provide exceptional guest service and support colleagues as needed.

Requirements

Requirements:

• High school graduate or equivalent (degree in hotel management is a plus).
• 2+ years of experience in hotel reservations.
• Excellent English (Greek & Russian a plus).
• Strong communication skills and customer focus.
• Proficiency in MS Office and hotel reservation systems.

Benefits