systems travel

German Speaking Customer Agent For Booking.com - Work Remote In Greece

posted by: spj_bot

Mercier Consultancy MD is delighted to offer a position for a German Speaking Customer Agent to join our team, working remotely from Greece for Booking.com. This role is perfect for individuals who are passionate about travel and delivering exceptional customer service. As a Customer Agent, you will assist our German-speaking customers with their travel inquiries, bookings, and provide support to ensure their experiences are unforgettable.


Key Responsibilities

  • Provide outstanding customer support in German through various channels, including phone, email, and chat.
  • Assist customers with questions about bookings, changes, cancellations, and general inquiries.
  • Resolve issues and complaints effectively to ensure customer satisfaction.
  • Document customer interactions and inquiries accurately in our CRM system.
  • Collaborate with different teams to enhance service delivery and improve customer experience.
  • Stay updated on Booking.com policies, promotions, and travel trends to provide accurate and valuable information to clients.

Requirements

Job Skills

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Croatian Speaking Customer Agent For Booking.com - Work In Athens, Greece

posted by: spj_bot

Mercier Consultancy MD is thrilled to announce an opportunity for a Croatian Speaking Customer Agent to join our team in Athens, Greece, in partnership with Booking.com. This role is perfect for individuals who are passionate about customer service and travel. As a Customer Agent, you will support our Croatian-speaking customers with their booking inquiries, ensuring they have a smooth and enjoyable experience.


Key Responsibilities

  • Provide outstanding customer service in Croatian via phone, email, and chat.
  • Assist customers with booking inquiries, changes, and cancellations efficiently.
  • Resolve customer issues and complaints promptly while ensuring satisfaction.
  • Document customer interactions and inquiries accurately in our CRM system.
  • Collaborate with other departments to enhance service delivery and customer satisfaction.
  • Stay updated on Booking.com policies, travel trends, and promotional offers.

Requirements

Job Skills

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