Обожнюєш спілкуватись з користувачами та знаєш як пояснити складні питання простими словами? Тоді ми маємо цікаву пропозицію саме для тебе!

Ми шукаємо героя клієнтської підтримки, який допомагатиме клієнтам із різноманітними запитами.

Все, що тобі потрібно, це:

• Високий рівень володіння українською мовою;
• Чітке та грамотне мовлення;
• Аналітичні та дослідницькі здібності;
• Щире, так, дуже щире, бажання допомагати людям.

Перевагою буде:

• Досвід роботи з CRM системами;
• Досвід надання підтримки.

Що ти будеш робити:

• Надавати клієнтську підтримку у дзвінках, чатах та електронною поштою;
• Розв’язувати питання різних рівнів складності;
• Інформувати клієнтів про оновлення, зміни продукту;
• Станеш експертом продукту та оновлюватимеш нашу інформаційну базу даних;
• Зростати, зростати та ще раз зростати.

Для нас важливо, щоб тобі було цікаво і комфортно!

З нами багато плюсів:

Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies in 30+ countries since 2010 to deliver secure customer and technical support. What if you had a chance to be a part of the world's leading hardware, software, or SaaS solutions? 

Join our community as an Account Manager liaising with our experienced Chief Customer Officer and provide high-level quality service for famous worldwide well-known companies such as Mastercard, Calm and MacPaw. Get access to the most agile digitalized training and emerge into technical, and business knowledge of a product to provide a seamless experience for users all over the globe.

Let's see what it takes 💛

What you will do:

Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Chat Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Chat Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Chat Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Chat Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Deliver high-quality customer support in crypto trading via live chat and email, promptly addressing inquiries and complaints;
• Build strong and lasting customer relationships;
• Keep up with evolving tools and technology;
• Handle sensitive customer data with care and security;
• Apply the latest and greatest customer happiness practices;
• Maintain deep understanding of client solutions and meet  KPI;
• Be a part of fast-paced environment requiring strong focus, commitment, and adaptability to different shifts including weekends and holidays;
• Communicate with developers and cross-functional specialists. 

Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Chat Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Chat Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Deliver outstanding customer support via phone calls, chats, and emails
• Build strong and lasting customer relationships
• Keep up with evolving tools and technology
• Handle sensitive customer data with care and security
• Apply the latest and greatest customer happiness practices
• Maintain deep understanding of client solutions and meet KPI
• Communicate with developers and cross-functional specialists

What you need to succeed in this role:

Хто ми?

SupportYourApp — міжнародна Support-as-a-Service компанія, що надає послуги аутсорсингу бізнес-процесів для інших ІТ-компаній по всьому світу (технічна та користувацька підтримка, сервіси для покращення досвіду користувачів) вже протягом 15 років. Наразі в нашій міжнародній команді 1500+ фахівців.

Ми надаємо послуги по всьому світу, підтримуючи клієнтів 60-ма мовами, співпрацюємо з такими лідерами як MasterCard, Calm та MacPaw, маємо міжнародні хаби, а також розробляємо такі інноваційні продукти, як Quidget — щоб робити клієнтський досвід кращим кожного дня.

Про позицію:

Наша команда продовжує активно зростати, а разом з цим зростає кількість нових операційних викликів. Щоб підтримувати високий рівень внутрішнього сервісу та ефективність процесів, ми шукаємо Device Operations Specialist, який посилить наш Operations Department та допоможе системно керувати технічним обладнанням, забезпечуючи стабільність та порядок у роботі команд.

Звучить цікаво? Далі більше 💛

Що ти будеш робити: