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Advanced & Escalations Field Ops Manager

posted by: spj_bot

DSI Systems Inc., an authorized AT&T partner and the nation’s largest home services distributor, is seeking an Advanced & Escalation Field Ops Manager to lead Tier 2 and Tier 3 Field Operations support and own resolution of complex, high-impact field escalations. This role serves as the primary escalation point for issues not resolved by Tier 1 support and provides operational leadership for advanced and non-standard installations requiring specialized coordination, inventory, and technical expertise.

The Advanced & Escalation Field Ops Manager defines escalation workflows and performance expectations, identifies recurring drivers, and implements corrective actions to improve outcomes. This position partners closely with inventory, administrative, credit, and field operations teams to ensure accurate execution of complex work orders while maintaining alignment with overall Field Operations objectives. Success requires strong cross-functional collaboration, data-driven performance management, and disciplined execution to support reliable, high-quality field operations outcomes.

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Technical Support Engineer - USA

posted by: spj_bot

About Jobgether

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

One of our companies is currently looking for a Technical Support Engineer in United States.

This role is ideal for a technically skilled and customer-focused professional eager to support a global user base. As a Technical Support Engineer, you’ll be the first point of contact for customers seeking assistance with a highly specialized industrial software platform. You’ll handle inquiries ranging from basic troubleshooting to more complex hardware-software interface challenges, and work closely with global teams to resolve issues. You’ll also contribute to technical documentation, assist in user onboarding, and may support advanced consulting efforts. This position blends deep technical problem-solving with clear and empathetic communication.

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