Mercier Consultancy MD is delighted to present a fantastic opportunity for Dutch Speaking Customer Service Representatives for Booking.com, with the exciting prospect of working in beautiful Greece. This role is perfect for individuals who have a passion for travel and customer service. As a representative, you will assist customers in Dutch, providing them with the best support and information related to their travel bookings.

Key Responsibilities

• Manage customer inquiries regarding bookings, cancellations, and travel-related questions via phone, email, and chat in Dutch.
• Provide detailed information about accommodations, services, and promotions available on Booking.com.
• Assist customers in resolving issues related to their travel plans and provide solutions in a timely manner.
• Effectively handle customer complaints, ensuring a positive and satisfactory experience.
• Document all customer interactions in the CRM system for quality assurance and follow-up.
• Collaborate closely with internal teams to enhance service delivery and optimize customer experience.
• Stay updated on travel trends, destinations, and Booking.com policies to offer accurate assistance.

Requirements

Join Mercier Consultancy MD as a Dutch Customer Care Representative for a renowned Travel Company! This role offers a unique opportunity to assist Dutch-speaking customers while enjoying the stunning backdrop of Greece, complete with a fully paid relocation package. If you are passionate about travel and customer service, this is the perfect opportunity for you!

Key Responsibilities

• Provide outstanding customer support in Dutch through various channels, including phone, email, and live chat regarding travel inquiries and bookings.
• Assist customers with flight reservations, itinerary changes, cancellations, and general travel information.
• Work closely with operational teams to resolve any customer issues and enhance service quality.
• Document all customer interactions accurately in our CRM system and follow up as needed.
• Gather and analyze feedback from customers to identify areas for improvement in service delivery.
• Stay updated on travel regulations, promotions, and company offerings to provide accurate information to customers.

Requirements

Mercier Consultancy MD is pleased to announce an exciting opportunity for Croatian speakers to join our dynamic team within the Tourism Industry in Greece! This position includes fully paid relocation, allowing you to immerse yourself in a vibrant culture while you help shape unforgettable travel experiences for clients.

Key Responsibilities

• Provide exceptional customer support to Croatian-speaking clients in the tourism sector via phone, email, and chat.
• Assist clients with travel inquiries, bookings, and modifications, ensuring they receive the best products and services available.
• Resolve any customer issues efficiently and professionally, maintaining high satisfaction levels.
• Document customer interactions and feedback in our CRM system to enhance service delivery and efficiency.
• Collaborate with various teams to ensure a seamless travel experience for all clients.
• Stay up to date with the latest tourism trends and local attractions to offer knowledgeable recommendations to clients.

Requirements

Who are we?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies in 30+ countries since 2010 to deliver secure customer and technical support. What if you had a chance to be a part of the world's leading hardware, software, or SaaS solutions? 

Join our team as an Account Manager and take ownership of a key client relationship.

You will work closely with our leadership team, including the Chief Customer Officer , and be responsible for navigating complex client expectations, aligning priorities, and driving constructive, solution-focused conversations.

This role requires strong stakeholder management skills, cultural awareness, and the ability to build trust in high-pressure environments, while developing a deep understanding of both the technical and business aspects of the client’s product.

If you enjoy owning challenging client relationships and turning complexity into structure — let’s see what it takes 💛

What you will do:

Mercier Consultancy MD is delighted to present an exciting opportunity for Croatian Speaking Customer Service Representatives for Booking.com. In this role, you will engage with customers in Croatian, providing exceptional support and assistance with their travel and accommodation inquiries. This position is perfect for individuals who are passionate about travel and dedicated to ensuring an outstanding customer experience.

Key Responsibilities

• Manage customer inquiries related to bookings, cancellations, and accommodation services via phone, email, and chat in Croatian.
• Provide accurate information regarding properties, amenities, and travel tips to enhance customer experiences.
• Assist customers with troubleshooting issues related to their bookings and ensure prompt resolutions.
• Handle complaints and feedback professionally, striving to exceed customer expectations.
• Document all customer interactions accurately in the CRM system for effective record-keeping.
• Collaborate with the internal team to improve service delivery and address customer needs effectively.
• Stay informed about travel trends and Booking.com services to provide relevant assistance.

Requirements

Mercier Consultancy MD is thrilled to announce an opportunity for a Croatian Speaking Customer Care Representative for a leading Travel Company! This engaging role allows you to work in the beautiful setting of Greece while assisting Croatian-speaking clients with their travel needs. If you have a passion for travel and delivering outstanding customer service, this could be the perfect position for you!

Key Responsibilities

• Provide excellent customer support in Croatian via phone, email, and live chat for travel inquiries, bookings, and arrangements.
• Assist customers with information regarding travel packages, itineraries, modifications, and cancellations.
• Collaborate with internal teams to resolve customer issues and enhance the overall customer experience.
• Document customer interactions and maintain accurate records in our CRM system.
• Gather customer feedback to identify trends and suggest improvements for service delivery.
• Stay informed about travel regulations, industry trends, and our product offerings to provide informed support to customers.

Requirements

Mercier Consultancy MD is delighted to offer a remarkable opportunity for Turkish Speaking Customer Service Professionals to join our team in Sofia, Bulgaria. This position includes a fully paid relocation package, allowing you to embark on an exciting new adventure while building your career. We are seeking dynamic individuals who are committed to delivering outstanding customer service in a multicultural environment.

Key Responsibilities

• Provide excellent customer support in Turkish, efficiently addressing inquiries and resolving issues.
• Manage customer complaints professionally to ensure satisfaction and loyalty.
• Accurately log customer interactions in our CRM system for seamless follow-ups.
• Collaborate with team members to foster a supportive and effective working atmosphere.
• Stay updated on our products and services to provide knowledgeable assistance to customers.
• Engage in continuous training to improve skills and enhance service delivery.

Requirements

Join Our Team!

Are you a fluent German speaker seeking an incredible opportunity to work (remotely) in Greece? At Mercier Consultancy MD, we are excited to offer a position for a German Speaking Customer Representative that includes paid relocation to Greece!

This position not only provides the chance to work in customer service but also allows you to embrace a vibrant new lifestyle in Greece.

Your Role:

• Deliver outstanding customer support to German-speaking clients, addressing their inquiries with professionalism and dedication.
• Utilize various communication channels including phone, email, and chat to assist customers effectively.
• Become acquainted with our client systems to ensure high-quality service delivery.
• Collaborate with your team members to ensure timely and efficient resolution of customer issues.

Requirements

• Fluency in German (both written and spoken) is essential for effective client communication.
• Strong interpersonal skills and a focus on customer satisfaction.
• Eager to learn new tools and technologies suitable for remote work.
• Self-motivated, proactive, and capable of thriving in a dynamic environment.
• Willingness to relocate to Greece for this exciting opportunity!

Benefits

Join Mercier Consultancy MD as a Portuguese Speaking Professional in Sofia, Bulgaria, with the exciting benefit of fully paid relocation! This role is perfect for individuals fluent in Portuguese, looking to immerse themselves in a new culture while contributing to our dynamic team. You will engage with clients and provide exceptional service in a vibrant, multicultural environment!

Key Responsibilities

• Handle client communications in Portuguese, addressing inquiries and assisting with their needs through various channels (phone, email, chat).
• Assist in processing requests and managing client accounts with a high degree of professionalism.
• Provide detailed and accurate information about our services and offerings to help clients make the best choices.
• Support your team by documenting interactions with clients in our systems to enhance service delivery.
• Collaborate with internal teams to ensure a consistent and efficient customer experience.
• Stay updated on industry trends and developments to keep our clients informed and engaged.

Requirements

Join Mercier Consultancy MD as a Lithuanian Speaking professional and embark on an exciting journey in Sofia, Bulgaria! This position offers fully paid relocation to allow you to immerse yourself in a vibrant new culture while working in a dynamic and supportive environment. Your role will be pivotal in assisting Lithuanian-speaking clients, ensuring their needs are met with excellence and professionalism.

Key Responsibilities

• Engage with Lithuanian-speaking clients through various communication channels, providing assistance and answering inquiries.
• Develop a thorough understanding of our services to offer accurate information and support to clients.
• Facilitate smooth interactions by managing client accounts and processing requests promptly.
• Collaborate with internal teams to align client needs and enhance service delivery.
• Document client interactions and maintain up-to-date records in our CRM system.
• Keep abreast of industry trends and best practices to better serve our clients.

Requirements