Mercier Consultancy MD is seeking a motivated Solutions Consultant with Danish language skills to join our team in Greece! This role comes with a fully paid relocation package, making your transition seamless and exciting. As a Solutions Consultant, you will engage with clients, identify their needs, and create tailored solutions that drive their success. If you thrive in a dynamic environment and have a passion for technology and client service, we'd love to hear from you!

Key Responsibilities

• Interact with clients to understand their unique business challenges and goals through comprehensive consultations.
• Develop and present customized solutions that address client needs effectively.
• Act as a trusted advisor, offering insights and recommendations based on best practices and market trends.
• Collaborate closely with our internal teams to ensure successful implementation and ongoing support of solutions.
• Conduct training sessions to empower clients to maximize their use of our products and services.
• Stay current with industry developments and emerging technologies to provide valuable advice during engagements.

Requirements

Mercier Consultancy MD is thrilled to announce an exciting opportunity for Norwegian-speaking professionals looking to work in Greece! We're offering roles that come with a fully paid relocation package, making your transition as smooth as possible. Join our team and immerse yourself in a vibrant culture while engaging with clients in a dynamic work environment.

Key Responsibilities

• Provide exceptional customer service to Norwegian-speaking clients through various communication channels, including phone, email, and chat.
• Assist customers with inquiries regarding products, services, and other related concerns.
• Document all interactions accurately in our CRM system to ensure a high-quality customer experience.
• Troubleshoot and resolve customer issues promptly and effectively, fostering satisfaction and loyalty.
• Collaborate with team members to enhance service delivery and address any operational challenges.
• Stay updated on company products and industry trends to provide valuable information to clients.

Requirements

Mercier Consultancy MD is excited to announce an opening for a Logistics & Delivery Advisor who is proficient in Dutch to join our team in Greece. This position comes with a paid relocation pack to assist you in making this beautiful country your new home! In this role, you will be the bridge connecting our Dutch-speaking clients with effective logistics solutions, ensuring their needs are met with utmost satisfaction.

Key Responsibilities

• Provide top-notch logistical support to our Dutch-speaking clients through various communication channels.
• Manage the coordination of shipments and track their progress to ensure timely delivery.
• Handle customer inquiries regarding orders, shipping options, and resolve delivery-related issues.
• Maintain comprehensive records of customer interactions and document resolutions using our systems.
• Work closely with internal logistics teams to optimize service delivery and process efficiency.
• Stay up-to-date with industry trends and best practices to offer relevant advice to clients.

Requirements

Mercier Consultancy MD is thrilled to announce exciting job opportunities for Finnish speakers looking to work in Greece! We offer a fully paid relocation package to make your move smooth and hassle-free. Join our diverse and dynamic team, where you will be utilizing your language skills in a supportive and vibrant work environment.

Key Responsibilities

• Provide exceptional customer support in Finnish across various communication channels, including phone, email, and social media.
• Assist clients with their inquiries, ensuring that their concerns are addressed promptly and accurately.
• Document customer interactions and maintain accurate records in our CRM system.
• Work collaboratively with team members to improve service quality and enhance the customer experience.
• Stay informed about product offerings and service updates to provide the best assistance to clients.
• Participate in training and development opportunities to enhance your skills.

Requirements

Mercier Consultancy MD is thrilled to present several Dutch-speaking job opportunities in Greece, complete with a fully paid relocation package! This is a fantastic chance for individuals fluent in Dutch who are eager to explore a new culture while advancing their careers. The available positions provide a supportive work environment and the opportunity to grow within a vibrant company.

Key Responsibilities

• Engage with Dutch-speaking clients through various channels to address their inquiries and needs.
• Provide high-quality support and information regarding our products and services.
• Document customer interactions and ensure accurate records are maintained in our CRM system.
• Resolve issues and complaints efficiently to ensure customer satisfaction.
• Collaborate with team members to streamline processes and enhance customer experience.
• Stay updated on product offerings and company policies to provide accurate and timely information.

Requirements

Mercier Consultancy MD is excited to announce an amazing opportunity for Danish Speaking Customer Service Representatives for Dyson, one of the leading brands in household appliances, with the chance to work in the stunning environment of Greece. This position is ideal for individuals who are passionate about providing exceptional customer support and who wish to represent a globally recognized company. As a representative, you will assist customers in Danish, addressing their inquiries and enhancing their experience with Dyson products.

Key Responsibilities

• Manage customer inquiries regarding Dyson products, warranties, and service assistance via phone, email, and chat in Danish.
• Provide detailed information about product features, troubleshooting tips, and usage guidance.
• Assist customers with order tracking, returns, and product replacements as necessary.
• Resolve customer complaints efficiently, ensuring high levels of satisfaction and retention.
• Document all customer interactions and feedback in the CRM system for accurate record-keeping and follow-up.
• Collaborate with other departments to enhance service delivery and address product-related issues.
• Stay informed about new product launches and improvements to provide relevant assistance to customers.

Requirements

Mercier Consultancy MD is thrilled to present an exceptional opportunity for Danish Speaking Customer Service Representatives for Booking.com, with the opportunity to work in the beautiful surroundings of Greece. This role is perfect for individuals who are enthusiastic about travel and hospitality, offering valuable support to customers as they navigate their booking experiences. As a representative, you will assist customers in Danish, addressing their inquiries and ensuring a seamless booking process.

Key Responsibilities

• Manage customer inquiries regarding bookings, cancellations, and modifications via phone, email, and chat in Danish.
• Provide accurate and timely information about available accommodations, rates, and Booking.com policies.
• Assist customers with troubleshooting issues related to their reservations and offer effective solutions.
• Resolve customer complaints and inquiries efficiently, maintaining high satisfaction levels throughout.
• Document all customer interactions in the CRM system for trackability and future reference.
• Collaborate with other departments to enhance customer service and streamline booking processes.
• Stay informed about new features, promotions, and updates on the Booking.com platform to offer the best assistance.

Requirements

Join Mercier Consultancy MD as a Back Office Gaming Support Specialist with German, and experience the beauty of Greece while working in an exciting and innovative industry. This role is perfect for individuals who are detail-oriented and passionate about providing exceptional back office support to ensure a superior gaming experience for our customers.

Key Responsibilities

• Provide comprehensive back office support for gaming-related inquiries from German-speaking customers via various communication channels.
• Coordinate with technical and operational teams to troubleshoot and resolve issues efficiently.
• Create and maintain accurate records of customer interactions, internal processes, and issue resolutions.
• Identify opportunities for process improvements to enhance operational efficiency and customer satisfaction.
• Maintain up-to-date knowledge of gaming products, industry trends, and regulations.
• Engage in training sessions to continuously develop your skills in gaming support.

Requirements

Who we are?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Deliver outstanding customer support via emails, calls, and chats
• Build strong and lasting customer relationships
• Resolve customer issues quickly and efficiently, ensuring high-quality solutions
• Keep up with evolving tools and technology
• Escalate complex issues to the appropriate team for resolution
• Apply the latest and greatest customer happiness practices
• Maintain a deep understanding of client solutions and meet KPIs
• Communicate with developers and cross-functional specialists

What you need to succeed in this role:

Who we are?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Deliver outstanding customer support via emails, calls, and chats
• Build strong and lasting customer relationships
• Resolve customer issues quickly and efficiently, ensuring high-quality solutions
• Keep up with evolving tools and technology
• Escalate complex issues to the appropriate team for resolution
• Apply the latest and greatest customer happiness practices
• Maintain a deep understanding of client solutions and meet KPIs
• Communicate with developers and cross-functional specialists

What you need to succeed in this role: