Mercier Consultancy MD is thrilled to announce an opening for Spanish Speaking Customer Service Representatives for a leading tech company in Greece. This is an excellent opportunity for individuals who are enthusiastic about technology and committed to providing outstanding customer support. In this role, you will assist clients in Spanish, addressing their inquiries and ensuring a seamless experience with our tech products and services.

Key Responsibilities

• Manage customer inquiries related to tech products and services, including software and hardware support, via phone, email, and chat in Spanish.
• Provide detailed information about product features, troubleshooting steps, and usage guidelines.
• Assist customers with account management, service requests, and technical issues.
• Resolve customer complaints and concerns efficiently while maintaining a positive customer experience.
• Document all customer interactions accurately in the CRM system for future reference.
• Collaborate with technical support teams to ensure timely and effective resolutions for customers.
• Stay informed about the latest technologies and product updates to provide informed support to customers.

Requirements

Mercier Consultancy MD is thrilled to announce a vacancy for Spanish Speaking Customer Service Representatives for a dynamic Social Media Company based in Greece. This position is perfect for individuals who have a passion for online communication and social media, and enjoy helping users navigate their digital experiences. In this role, you will engage with clients in Spanish, providing assistance and support concerning their inquiries.

Key Responsibilities

• Provide outstanding customer support to users via phone, email, and live chat in Spanish.
• Assist customers with account issues, platform functionality, content guidelines, and troubleshooting.
• Resolve customer complaints effectively and ensure a positive user experience.
• Document customer inquiries and responses accurately in the CRM system for record-keeping.
• Collaborate with internal teams to address user concerns and improve service delivery.
• Stay informed about platform updates and changes within the social media landscape to provide accurate assistance.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Spanish Speaking Customer Service Representatives for an E-commerce Company based in Greece. This role is ideal for individuals who are passionate about online shopping and committed to providing excellent customer support. In this position, you will assist customers in Spanish, helping them navigate their inquiries and ensuring a positive shopping experience.

Key Responsibilities

• Manage customer inquiries related to e-commerce purchases, returns, shipping, and account issues via phone, email, and chat in Spanish.
• Provide information on product availability, order status, and payment processes.
• Assist customers with troubleshooting issues related to their online shopping experiences.
• Resolve customer complaints effectively and ensure satisfaction with the service provided.
• Document customer interactions accurately and manage follow-ups within our CRM system.
• Collaborate with logistics and sales teams to enhance the overall customer experience.
• Stay informed about the latest e-commerce trends and product offerings to provide relevant assistance to customers.

Requirements

Mercier Consultancy MD is thrilled to offer Polish Speaking Jobs in Sofia, Bulgaria, accompanied by a fully paid relocation package! We are looking for dedicated individuals who are fluent in Polish and eager to make a positive impact in a dynamic work environment. This position provides an exceptional opportunity to experience life in Bulgaria while developing your career with a supportive team.

Key Responsibilities

• Engage with Polish-speaking clients through various channels to provide outstanding customer support and assistance.
• Address inquiries, resolve issues, and facilitate smooth communication between clients and our services.
• Document customer interactions accurately in our CRM system to ensure seamless operations.
• Work collaboratively with team members to continuously improve service delivery and client satisfaction.
• Stay updated on product knowledge and industry trends to provide relevant assistance to customers.
• Participate in training and development opportunities to enhance your skills and knowledge within the industry.

Requirements

Mercier Consultancy MD is excited to announce an opening for a Polish Speaking Content Moderator to join our team in Sofia, Bulgaria! This role includes a fully paid relocation package, offering a fantastic opportunity for those looking to work in a dynamic city while ensuring a safe online environment for users. As a Content Moderator, you will be responsible for reviewing and managing user-generated content in Polish, ensuring it meets our community standards and promotes a positive user experience.

Key Responsibilities

• Moderate and assess user-generated content in Polish to ensure compliance with community guidelines.
• Classify and evaluate content based on established policies and regulations.
• Identify and report any inappropriate content or violations to the relevant teams.
• Provide insights on content trends and user engagement to improve moderation strategies.
• Work collaboratively with team members to enhance moderation processes and practices.
• Remain updated on company policies concerning content moderation and community engagement.

Requirements

Mercier Consultancy MD is offering an exciting opportunity for Dutch Speaking professionals to join our team in Sofia, Bulgaria! This role comes with a fully paid relocation package, making it the perfect chance for you to experience a vibrant new culture while advancing your career. As a member of our dynamic team, you will engage with clients, offering exceptional service tailored to their needs in the Dutch language.

Key Responsibilities

• Provide outstanding customer service to Dutch-speaking clients, addressing inquiries and resolving issues effectively.
• Manage customer interactions through various channels including phone, email, and live chat, ensuring a positive experience.
• Document customer feedback and interactions accurately in our CRM system for tracking and improvement purposes.
• Collaborate with team members and other departments to enhance service delivery and support customer success.
• Stay informed about product offerings, promotions, and updates to provide comprehensive support.
• Participate in training and development activities to continuously improve service skills and knowledge.

Requirements

Mercier Consultancy MD is thrilled to announce an opening for Danish Speaking Customer Service Representatives for an entertainment company based in Greece. This exciting role is perfect for individuals who are passionate about the entertainment industry and committed to providing top-quality support to customers. In this position, you will engage with clients in Danish, assisting them with bookings, inquiries, and any concerns they may have.

Key Responsibilities

• Provide exceptional customer service to clients regarding entertainment bookings, event information, and promotions via phone, email, and live chat in Danish.
• Assist customers with ticketing inquiries, order modifications, and cancellations.
• Resolve customer complaints and ensure a positive experience for all clients.
• Document all customer interactions accurately in the CRM system for record-keeping.
• Stay informed about upcoming events, shows, and entertainment offerings to effectively assist customers.
• Collaborate with internal teams to improve customer experience and service delivery.

Requirements

Mercier Consultancy MD is thrilled to offer exciting Czech Speaking job opportunities in Sofia, Bulgaria, complete with a fully paid relocation package! We are seeking passionate and motivated individuals looking to grow their careers while enjoying the vibrant culture of Bulgaria’s capital. In this role, you'll have the chance to leverage your language skills and contribute to a dynamic team within our organization.

Key Responsibilities

• Engage with Czech-speaking clients through various communication channels, addressing inquiries and providing effective solutions.
• Support customers with product information, troubleshooting, and general assistance to ensure a positive experience.
• Record and manage customer interactions accurately using our CRM system.
• Collaborate with cross-functional teams to enhance customer satisfaction and resolve any escalations.
• Analyze customer feedback and data to inform improvements in our services and processes.
• Stay informed about industry trends and updates to effectively assist clients.

Requirements

Join our clients' JTI Customer Experts team and become the primary point of contact for customer requests on behalf of our client.

By partnering with the companys client – the international tobacco and vaping division of Japan Tobacco Inc. – they work towards a shared goal: building a business that is innovative, fast-growing, sustainable, and committed to delivering the highest quality customer service. Our client is currently looking for Portuguese-speaking talents to support their client’s customers from our offices in Greece.

Join a team dedicated to providing an exceptional customer experience while growing your professional network, sharpening your communication skills, and adding solid international experience to your CV.

Your responsibilities:

• Serve as the main point of contact for customer requests, representing one of the world’s leading companies in the tobacco industry.
• Handle customer communication via phone, email, and chat to deliver a seamless support experience.
• Respond to inquiries about the client’s products.
• Resolve issues as they arise, addressing customer concerns professionally and efficiently.
• Aim to turn every interaction into a positive customer experience.

Requirements

- Fluency in Portuguese.

- Strong command of English, both written and spoken.

The Customer Service Officer will report directly to the German Team Leader and will be part of a team that is responsible for handling sales, including customer on-boarding, customer service queries and working alongside the collections team.

Main areas of responsibility:

• Provide customers with accurate information about the company's products, services and payments.
• Actively seeking new sales by executing appointed strategies and instructions.
• Comply with laws, rules, company policies, and procedures as required.
• Understand thoroughly the Bank’s products whilst ensuring that customers are always presented accurate information.
• Responding to any customer queries via email, SMS and phone
• Provide an excellent customer experience.
• Work closely with other Bank departments, especially Payments and Collections, to ensure transparent and efficient interaction.
• Support additional customer service inquiries.
• Promote a positive working environment.
• Perform other tasks as assigned.

Other responsibilities may include:

• Involvement in production of Sales reports.
• Involvement in training and mentoring of other team members.
• Assist in documentation of the team’s Operational Procedures.
• Providing ideas and suggesting ways for the improvement of operational systems, processes and procedures.
• Execute ad hoc tasks as may be requested by the Head of New Markets.