DSI Systems Inc., an authorized AT&T Distributor partner, has an immediate career opportunity for a skilled Contact Center Manager for our Dallas-based retail sales channel support center. You will work directly with the International Call Center Director to build and oversee the daily operations of our growing, effective, impactful retail support center. To succeed in this role, you must have excellent customer service and communication skills.

As the Contact Center Manager, you will supervise daily operations and personnel, aiming for superb, confident, cordial, friendly, yet professional customer service, with maximum efficiency and cost-effectiveness. Additionally, you will ensure that technology is utilized to maximize the productivity of staff and ensure that they are well-effective and productive. You are an organized, reliable, and results-driven professional with a practical mind to solve problems on the spot, and the ability to see the “big picture” and make improvements.

• This is an in-office position that will report to our Richardson, Texas
• International travel, 1-2 weeks per quarter
• Full-time, Monday – Friday 9am – 5pm
• On call one weekend per month

About DSI

Mercier Consultancy MD is excited to present an opening for Slovak Speaking Customer Service Representatives in the Banking industry. This role is ideal for individuals who have a strong interest in finance and banking services and are committed to delivering excellent customer service. As a customer service representative, you will engage with clients in Slovak, assisting them with their banking needs and inquiries.

Key Responsibilities

• Manage customer inquiries related to banking products, services, and account management via phone, email, and chat in Slovak.
• Provide detailed information about account options, loan products, and investment services.
• Assist customers with transactions, fund transfers, and resolving account issues efficiently.
• Document all customer interactions accurately in the CRM system to ensure compliance and reference.
• Work collaboratively with other departments to enhance service delivery and address customer needs.
• Stay informed about banking regulations, products, and promotions to provide accurate advice.

Requirements

Mercier Consultancy MD is excited to announce an opportunity for an experienced German Speaking B2B Sales Agent in Athens, offering a competitive salary of 2000 Euro per month. We are looking for dynamic individuals who possess a strong sales background and fluency in the German language. In this role, you will leverage your experience to effectively drive sales and foster relationships with our valued business clients.

Key Responsibilities

• Develop and implement effective sales strategies to attract and retain B2B clients in the German-speaking market.
• Engage potential clients through cold calls, emails, and networking efforts to generate new business leads.
• Deliver compelling product presentations to clients, showcasing the benefits and solutions our services offer.
• Utilize your expertise to navigate the sales process, from initial contact to contract negotiation and closure.
• Maintain and strengthen relationships with existing clients to ensure customer satisfaction and repeat business.
• Work closely with internal teams, providing insights and feedback to enhance our offerings based on client needs.
• Achieve and surpass sales targets while actively contributing to team goals.

Requirements

WHO ARE WE?

Investment Property Group owns and operates 151 properties throughout 13 states! Our current portfolio exceeds 111 mobile home locations with 19,000+ spaces and 40 multi-family apartment communities, nearly 7,300 units! IPG has eight core values: Integrity, Persistency, Fun, Continuous Change, Ownership, Teamwork, Customer Service and Diversity! Does this sound like you? You’ll fit right in.

What’s in it for you?

• Base Salary: $26.00 - $30.00 hourly, depending on qualifications, education, and prior experience + ability to participate in after hour on-call schedule
• Sign-On Bonus: Sign-on bonus of $1,000 paid out after you have successfully completed 90 days of employment. *Sign-on bonus is subject to all applicable tax reporting and withholding requirements*
• Schedule: Tuesday - Saturday; 8am - 5pm + ability to participate in after hour on-call rotation schedule
• On-Call Rotation Schedule: Participation in after hours on-call rotation schedule is required; overtime pay is provided for on-call hours worked
• Awesome Company Culture!

Job Description Summary

WHO ARE WE?

Investment Property Group owns and operates 151 properties throughout 13 states! Our current portfolio exceeds 111 mobile home locations with 19,000+ spaces and 40 multi-family apartment communities, nearly 7,300 units! IPG has eight core values: Integrity, Persistency, Fun, Continuous Change, Ownership, Teamwork, Customer Service and Diversity! Does this sound like you? You’ll fit right in.
  

What’s in it for you?

• Base Salary: $25.00 - $29.00 hourly, depending on qualifications, education, and prior experience
• Sign On Bonus: Sign-on bonus of $1,000 paid out after you have successfully completed 90 days of employment. *Sign-on bonus is subject to all applicable tax reporting and withholding requirements*
• Bonus: Leasing and renewal bonuses *bonuses are subject to change based on eligibility and criteria*
• Schedule: Tuesday - Saturday
• Awesome Company Culture!
    

Job Description Summary

Mercier Consultancy MD is seeking a talented Solutions Consultant who is fluent in both Czech and English. This critical role will involve working directly with our clients to understand their needs and provide them with effective solutions that elevate their business operations. We are looking for a passionate individual who thrives in a dynamic environment and is eager to contribute to our clients' success.

Key Responsibilities

• Identify client requirements through engaging discussions to understand their specific business challenges.
• Design and propose tailored solutions that optimally address client needs.
• Deliver insightful consultations and recommendations to improve client processes and outcomes.
• Coordinate with internal teams to ensure timely and successful implementation of solutions.
• Facilitate training and support to ensure clients effectively utilize our products and services.
• Stay updated with industry trends and continuously enhance your expertise to provide high-quality service.

Requirements

Mercier Consultancy MD is thrilled to announce a unique opportunity for a Spanish Speaking Customer Service Agent based in Greece, with fully paid relocation. This position is perfect for individuals who are passionate about customer service and looking to explore a vibrant new culture while supporting a leading company in the region. As a customer service representative, you will assist Spanish-speaking clients, ensuring they receive top-notch service and support.

Responsibilities

• Engage with Spanish-speaking customers through phone, email, and chat to address inquiries related to products and services.
• Provide detailed information about services, assist with order issues, and ensure overall customer satisfaction.
• Resolve customer complaints effectively and professionally, escalating issues as necessary.
• Document customer interactions accurately in the CRM system for quality assurance and follow-up.
• Collaborate with other team members to ensure an integrated approach to customer service and continuous improvement.
• Stay informed about product updates, promotions, and market trends that may impact customer experience.

Requirements

Mercier Consultancy MD is thrilled to offer a unique opportunity for a Spanish Speaking Customer Service Agent to work remotely from Greece with paid relocation. This role is designed for individuals who are passionate about providing outstanding customer support and wish to join a vibrant team in a stunning location. You will be responsible for assisting our Spanish-speaking clients and ensuring they have an exceptional experience with our products and services.

Responsibilities

• Provide support to Spanish-speaking customers via phone, email, and chat, addressing inquiries and providing information about products/services.
• Resolve customer complaints, ensuring a high level of service and satisfaction.
• Document customer interactions accurately in the CRM system to facilitate quality assurance and follow-up.
• Collaborate with team members to improve processes and enhance customer experience.
• Stay updated on product knowledge and company policies to assist customers effectively.
• Participate in training and development sessions to continually improve your skills and knowledge.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Polish Speaking Customer Service Representatives in the Media & Entertainment industry. This role is ideal for individuals who are passionate about media services and enjoy providing excellent customer support. You will engage with clients in Polish, assisting them with their inquiries and ensuring a satisfying experience in a dynamic environment.

Key Responsibilities

• Provide top-notch customer service by handling inquiries related to media services, subscriptions, and entertainment options via phone, email, and chat in Polish.
• Assist customers with account management, including subscription adjustments and technical troubleshooting.
• Inform clients about new releases, features, and promotional offers within the media and entertainment sector.
• Effectively resolve customer complaints and issues, striving for high levels of satisfaction.
• Document all customer interactions accurately for future reference and follow-up.
• Work collaboratively with internal teams to improve service delivery and address customer needs.
• Stay informed on industry trends and company offerings to provide relevant information to customers.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Polish Speaking Customer Service Representatives in the Aviation industry. This position is perfect for individuals who are passionate about travel and committed to providing excellent customer service. In this role, you will assist passengers and clients with inquiries regarding aviation services, ensuring a smooth and enjoyable experience.

Key Responsibilities

• Manage customer inquiries related to airline services, bookings, flight schedules, and policies via phone, email, and live chat in Polish.
• Provide information on ticket prices, travel regulations, and baggage handling processes.
• Assist customers with the booking process, changes, cancellations, and special requests.
• Resolve any issues or complaints promptly, ensuring customer satisfaction and comfort.
• Document all customer interactions accurately in the CRM system for future reference.
• Collaborate with operational staff to provide customers with real-time updates and support.
• Stay informed about aviation trends and service updates to enhance customer interaction.

Requirements