Staff ML Engineer (Semantic Search & RAG Architecture)

Location: New York, NY

Employment Type: Full-time

Work Arrangement: Hybrid (3 days per week in-office)

About the Role

Our client, is the startup discovery engine used by the world's largest venture capital firms to find and invest in promising founders. They map the startup landscape to ensure hundreds of billions of dollars are routed efficiently. They have raised $30 million in funding.

They are seeking a Staff ML Engineer to lead the development of their core AI features. This is a high-impact role where improvements in ML outcomes directly enable customers to find better investment opportunities, driving innovation globally.

Scope of the Role

Join Our Team!

At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout for passionate individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant impact.

Job Overview

Mobile Specialists work hand in hand with our retail partners, representing AT&T in a store-within-a-store concept. This role demands active customer engagement and showcasing product benefits. The ideal candidate enjoys connecting with customers, thrives in a fast-paced environment, and consistently exceeds performance targets through outstanding sales and service.

Key Responsibilities

• Create and execute effective sales strategies to attract new customers
• Engage customers and present our products and services in a busy retail setting
• Uphold AT&T standards and keep compliance at the forefront of every interaction
• Build rapport, trust, and loyalty with customers by providing personalized service
• Our ideal candidate is friendly, customer-centric, and is eager to develop new skills

Requirements

Join Our Team!

At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout for passionate individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant impact.

Job Overview

Mobile Specialists work hand in hand with our retail partners, representing AT&T in a store-within-a-store concept. This role demands active customer engagement and showcasing product benefits. The ideal candidate enjoys connecting with customers, thrives in a fast-paced environment, and consistently exceeds performance targets through outstanding sales and service.

Key Responsibilities

• Create and execute effective sales strategies to attract new customers
• Engage customers and present our products and services in a busy retail setting
• Uphold AT&T standards and keep compliance at the forefront of every interaction
• Build rapport, trust, and loyalty with customers by providing personalized service
• Our ideal candidate is friendly, customer-centric, and is eager to develop new skills

Requirements

Join Our Team!

At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout for passionate individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant impact.

Job Overview

Mobile Specialists work hand in hand with our retail partners, representing AT&T in a store-within-a-store concept. This role demands active customer engagement and showcasing product benefits. The ideal candidate enjoys connecting with customers, thrives in a fast-paced environment, and consistently exceeds performance targets through outstanding sales and service.

Key Responsibilities

• Create and execute effective sales strategies to attract new customers
• Engage customers and present our products and services in a busy retail setting
• Uphold AT&T standards and keep compliance at the forefront of every interaction
• Build rapport, trust, and loyalty with customers by providing personalized service
• Our ideal candidate is friendly, customer-centric, and is eager to develop new skills

Requirements

Mercier Consultancy MD is excited to invite applications for the position of Dutch Speaking Customer Service Agent for a prestigious premium coffee brand. As a customer service representative, you will play a crucial role in promoting the brand's exceptional offerings while ensuring that Dutch-speaking clients receive unparalleled support and service.

Responsibilities

• Assist Dutch-speaking customers through phone, email, and chat with inquiries about coffee products and services.
• Provide detailed product information, guidance on brewing techniques, and suggestions tailored to customer preferences.
• Resolve customer complaints and issues with professionalism, striving for a high level of satisfaction.
• Document customer interactions accurately in the CRM system to maintain service quality and track feedback.
• Collaborate with team members and other departments to enhance overall customer experience.
• Stay updated on product knowledge, promotions, and seasonal offerings to provide informed assistance.

Requirements

Mercier Consultancy MD is seeking a dedicated Spanish Speaking Customer Experience Representative to join our team in Athens. This position is perfect for individuals who are enthusiastic about enhancing customer satisfaction and have a passion for providing top-tier service in both Spanish and English. In this role, you will be the face of our company, responsible for ensuring a seamless and enjoyable experience for our Spanish-speaking clients.

Key Responsibilities

• Engage with customers through various channels, including phone, email, and chat, to address inquiries in Spanish.
• Provide personalized assistance to customers regarding products and services, enhancing their overall experience.
• Handle customer complaints and concerns effectively, ensuring resolution and satisfaction.
• Document customer interactions accurately in our CRM system for follow-up and analysis.
• Collaborate with internal teams to improve processes and customer satisfaction rates.
• Stay up-to-date with product knowledge and industry trends to provide accurate information to clients.

Requirements

Mercier Consultancy MD is thrilled to announce an opening for a Dutch Speaking Customer Service Agent for a renowned German luxury brand of vehicles. This prestigious role invites you to be part of a company recognized for its excellence and innovation in the automotive industry. As a Customer Service Agent, you will deliver exceptional service to our Dutch-speaking clients, ensuring they receive personalized assistance that reflects the luxury brand's standards.

Responsibilities

• Assist Dutch-speaking customers through phone, email, and chat, addressing inquiries about luxury vehicles and related services.
• Provide detailed explanations of vehicle features, specifications, and financing options to enhance customer understanding and satisfaction.
• Resolve any complaints or issues with a focus on delivering first-class customer service.
• Document all customer interactions accurately in our CRM system to ensure continuity in service.
• Collaborate with other departments to streamline processes and improve the overall customer experience.
• Stay informed about product launches, promotions, and luxury vehicle market trends to provide relevant information to customers.

Requirements

Join Our Team!

At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout for passionate individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant impact.

Job Overview

Mobile Specialists work hand in hand with our retail partners, representing AT&T in a store-within-a-store concept. This role demands active customer engagement and showcasing product benefits. The ideal candidate enjoys connecting with customers, thrives in a fast-paced environment, and consistently exceeds performance targets through outstanding sales and service.

Location: Gypsum, CO

Key Responsibilities

• Create and execute effective sales strategies to attract new customers
• Engage customers and present our products and services in a busy retail setting
• Uphold AT&T standards and keep compliance at the forefront of every interaction
• Build rapport, trust, and loyalty with customers by providing personalized service
• Our ideal candidate is friendly, customer-centric, and is eager to develop new skills

Requirements

Mercier Consultancy MD is delighted to offer a luxurious opportunity for Spanish Speaking Customer Service Representatives in the Luxury Goods industry, specifically tailored for our clientele in Greece. If you have a flair for high-end products and possess a passion for delivering exceptional customer experiences, we invite you to be part of our distinguished team. In this role, you will assist customers with inquiries related to luxury products, ensuring they receive world-class service in Spanish.

Key Responsibilities

• Provide personalized customer service and assistance regarding luxury goods via phone, email, and live chat in Spanish.
• Guide customers in selecting products, understanding features, and navigating the purchasing process.
• Handle inquiries related to order status, delivery, and returns with meticulous attention to detail.
• Address customer complaints and resolve issues in a timely and professional manner.
• Document all customer interactions and maintain accurate records in our CRM system.
• Collaborate with sales and logistics teams to ensure a seamless customer experience.
• Stay informed about luxury fashion trends, product offerings, and promotional events.

Requirements

Join Our Team!

At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout for passionate individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant impact.

Job Overview

Mobile Specialists work hand in hand with our retail partners, representing AT&T in a store-within-a-store concept. This role demands active customer engagement and showcasing product benefits. The ideal candidate enjoys connecting with customers, thrives in a fast-paced environment, and consistently exceeds performance targets through outstanding sales and service.

Key Responsibilities

• Create and execute effective sales strategies to attract new customers
• Engage customers and present our products and services in a busy retail setting
• Uphold AT&T standards and keep compliance at the forefront of every interaction
• Build rapport, trust, and loyalty with customers by providing personalized service
• Our ideal candidate is friendly, customer-centric, and is eager to develop new skills

Requirements