German Speaking Customer Service for Finance industry
Mercier Consultancy MD is excited to offer an excellent opportunity for German Speaking Customer Service Representatives in the Finance industry. This role is ideal for individuals with a passion for financial services and a commitment to delivering exceptional customer support. As a representative, you will assist clients in navigating financial products and services while providing support in German.
Key Responsibilities
- Handle customer inquiries related to financial products, services, and account management via phone, email, and chat in German.
- Provide guidance on investment options, account settings, and financial regulations.
- Assist customers with transaction processes, account inquiries, and issue resolution.
- Resolve complaints and issues in a timely and professional manner to ensure a high level of customer satisfaction.
- Accurately document customer interactions and keep detailed records in the CRM system.
- Collaborate with internal teams to enhance service delivery and improve customer experience.
- Stay informed about financial products and industry updates to provide accurate information to customers.
Requirements