Are you fluent in Danish and passionate about helping customers? Do you want to live in Greece while working in a dynamic international environment, supporting users of a major streaming platform?

We are looking for Danish-speaking Customer Care Representatives to assist customers with inquiries about subscriptions, billing, technical issues, and content availability. You will handle interactions via calls, chat, and email, providing a seamless and professional customer experience.

This role is ideal for candidates who want international experience and the chance to enjoy the Mediterranean lifestyle. Whether you prefer the vibrant energy of Athens or the flexibility to work remotely from anywhere in Greece, this opportunity combines career growth with lifestyle benefits.

We are seeking German-speaking Customer Care Specialists to join our team supporting the Mercedes-Benz project. The role involves providing frontline customer support via inbound and outbound calls, emails, and chat.

Your tasks include handling customer contacts covering:

Roadside Assistance (RSA)

• 24/7 breakdown support following strict safety guidelines
• Recovery assistance for vehicles to dealerships
• B2B & B2C customer support
• Collecting customer & vehicle information (license plate, GPS location, tire size, passengers, etc.)

Connected Mobility Services (CMS)

• Support for Mercedes Me App and digital services
• Account login, activation/deactivation of digital services
• Service purchases, online appointment booking, vehicle monitoring
• Inform customers about features included in service packages
• Basic troubleshooting; complex issues escalated to Backdesk

Customer Service (CS)

• Handle first-line inquiries: warranties, maintenance appointments, dealership details, workshop complaints, goodwill requests, list-price/tax inquiries, and general technical documentation
• Provide support to demanding luxury clients, often in sensitive situations

Requirements

Mercier Consultancy MD is excited to offer a position for a German Speaking Customer Care Specialist focusing on Digital Payments! This role provides a wonderful opportunity to support German-speaking customers in the fast-evolving sector of digital finance, all while enjoying the beautiful backdrop of Greece. If you are passionate about customer service and the digital payment landscape, we invite you to join our dynamic team!

Key Responsibilities

• Deliver high-quality customer support in German through various channels, including phone, email, and live chat for digital payment inquiries.
• Assist customers with transaction issues, account inquiries, and troubleshooting related to digital payment services.
• Collaborate with cross-functional teams to resolve complex issues effectively and ensure an excellent customer experience.
• Document customer interactions and maintain accurate records in our CRM system.
• Analyze customer feedback to identify trends and propose actionable improvements in service delivery.
• Stay informed about industry trends, payment technologies, and company policies to provide the best assistance to customers.

Requirements

Join the innovative team at Mercier Consultancy MD as a German Speaking Customer Care Specialist focusing on Digital Payments! This exciting position allows you to work in the growing field of digital financial services while enjoying the beautiful lifestyle that Greece has to offer. If you are enthusiastic about helping customers and have a knack for technology, we invite you to apply!

Key Responsibilities

• Provide outstanding customer assistance in German for inquiries related to digital payment solutions via phone, email, and chat.
• Guide customers through all aspects of our digital payment services, resolving issues and ensuring a smooth transaction experience.
• Collaborate with various departments to resolve complex customer queries and enhance service delivery.
• Document customer interactions accurately in our CRM system for effective follow-up and service improvement.
• Monitor customer feedback and identify opportunities for product enhancement and increased satisfaction.
• Stay updated with the latest trends and developments in digital payment technology to better assist our customers.

Requirements

Mercier Consultancy MD is thrilled to offer an incredible opportunity for Italian Speaking Customer Service Representatives specializing in Subscription-Based Services, with the unique advantage of working in beautiful Greece! This role is perfect for individuals looking to combine their passion for customer service with an exciting living experience in a vibrant country. As a customer service representative, you will assist customers in navigating their subscription inquiries while providing exceptional service in Italian.

Key Responsibilities

• Manage customer inquiries regarding subscription-based services via phone, email, and chat in Italian.
• Provide detailed information about subscription options, billing inquiries, and service features.
• Assist customers with account setup, modifications, and cancellations as needed.
• Resolve customer complaints and issues promptly to ensure a positive experience.
• Maintain accurate records of customer interactions and document outcomes in the CRM system.
• Collaborate with internal teams to enhance the customer experience and improve service delivery.
• Stay informed about industry trends and company updates to provide customers with accurate information.

Requirements

eJam is in search of a talented and detail-oriented User Interface Designer to elevate one of our e-commerce brand's digital presence. If you have a flair for creating compelling visuals and a knack for social media trends, we want you on our team!

Founded in 2017, eJam is a direct-to-consumer brand incubator; focused on creating products that people love. Today, we own and operate a portfolio of brands with products that put you first. We take a unique approach to each brand and every product, making sure that we are fulfilling a real need while helping to shift the status quo.

This is an excellent opportunity for a highly motivated individual, eager to excel in a fast-paced and growth-centric setting. We're looking for someone who understands graphic design best practices, is deadline-oriented, and detail-focused, and has thrived in a remote role.

Mercier Consultancy MD is excited to announce an opening for a Dutch Speaking Digital Trust and Safety Analyst based in Sofia, Bulgaria. This role is essential for maintaining the integrity and security of our digital services, ensuring that users can safely interact on our platforms. Join us in our mission to create a trustworthy online environment!

Key Responsibilities

• Monitor and review user-generated content to ensure compliance with community standards and safety guidelines.
• Conduct detailed investigations into reported safety incidents, applying analytical skills to assess the situation accurately.
• Collaborate with technical teams to develop and enhance safety protocols and operational procedures.
• Create and present comprehensive reports that highlight findings and recommendations to stakeholders.
• Stay informed about emerging risks and trends in digital safety to help mitigate potential threats.
• Engage with users to educate them on digital safety best practices and resources available to them.

Requirements

At Quento, the ICT arm of the Qualco Group, we deliver comprehensive and innovative solutions across AI, Digital Engineering, Cloud, and Cybersecurity, helping businesses accelerate digital transformation. With a presence in Greece, Luxembourg, and Belgium, and backed by the expertise of the Qualco Group, we combine deep technical knowledge with strategic partnerships to support business growth.

At Quento, we empower our people to innovate and lead in delivering transformative ICT solutions to our clients worldwide. Quento Technologies seeks a Service Coordinator to manage and oversee the day-to-day operations of our digital service portfolio. Acting as a central coordination point, this role ensures smooth service delivery, effective incident and problem management, and continuous improvement of operational processes. The Service Coordinator will also monitor service contracts and SLAs to maintain compliance and performance standards.

Responsibilities:

Mercier Consultancy MD is on the lookout for a meticulous Czech Speaking Digital Trust and Safety Analyst to join our dedicated team. This role is critical for ensuring that our online platforms remain safe and trustworthy for users. As a Digital Trust and Safety Analyst, you will be responsible for monitoring, analyzing, and responding to potential safety and security issues related to our digital services.

Key Responsibilities

• Monitor user-generated content and interactions on our platforms to identify potential risks and violations of community guidelines.
• Conduct thorough investigations into reported incidents, analyzing data to determine the appropriate actions necessary.
• Collaborate with technical and security teams to develop and implement policies and procedures that enhance digital safety.
• Develop reports and insights based on findings to inform stakeholders and improve overall platform safety.
• Stay updated on emerging threats and digital safety trends to proactively address potential vulnerabilities.
• Engage with users and stakeholders to educate them about best practices in digital safety and security.

Requirements

Role profile – OSS/BSS Solution Architect

The Solution Architect is responsible for defining, maintaining and evolving the emerging solution architecture that enables the digital vision and business objectives, maximizing the value of technology disruptions into current and future capabilities.

Duties and Responsibilities

Design end-to-end solutions and cross domain integration and APIs

Feasibility Analysis

Business capability / customer journey architecture governance in agile software delivery

Solution and design on online buy journey

Provide guidance to delivery teams to ensure alignment

Oversee and lead the design, development, and deployment of digital architecture practices, standards, and patterns, innovations

Documenting the product definition, business rules, end-to-end operational and business processes, the technical product architecture, as the single consolidated product reference to the business.

Required Skills

A minimum of 8 to 10 years of experience in at least three disciplines, such as business, information, solution or technical architecture, application development, large scale integration, information analysis, database management or operations in a multitier environment

Expertise in end to end Product Development Lifecycle for Telecom products.

Understanding of Rumour to Cash process for Enterprise Business