Are you fluent in Danish and passionate about providing exceptional customer service? Join Mercedes as a Customer Care Representative and be part of a global premium brand while living on the beautiful island of Crete.

In this role, you’ll support Mercedes customers, handling inquiries related to vehicles, services, and accounts via phone, email, and chat, ensuring a world-class customer experience.

This is a unique opportunity to combine career growth with life in one of Greece’s most stunning locations.

Your Responsibilities

• Assist Danish-speaking customers with inquiries about vehicles, services, and accounts
• Handle interactions via phone, chat, and email professionally and efficiently
• Troubleshoot customer issues and provide accurate solutions
• Maintain high standards of service quality and follow internal procedures
• Participate in paid training and onboarding before starting full production
• Work on-site in Crete and adapt to flexible shifts, including evenings and weekends

Requirements

We are seeking German-speaking Customer Care Specialists to join our team supporting the Mercedes-Benz project. The role involves providing frontline customer support via inbound and outbound calls, emails, and chat.

Your tasks include handling customer contacts covering:

Roadside Assistance (RSA)

• 24/7 breakdown support following strict safety guidelines
• Recovery assistance for vehicles to dealerships
• B2B & B2C customer support
• Collecting customer & vehicle information (license plate, GPS location, tire size, passengers, etc.)

Connected Mobility Services (CMS)

• Support for Mercedes Me App and digital services
• Account login, activation/deactivation of digital services
• Service purchases, online appointment booking, vehicle monitoring
• Inform customers about features included in service packages
• Basic troubleshooting; complex issues escalated to Backdesk

Customer Service (CS)

• Handle first-line inquiries: warranties, maintenance appointments, dealership details, workshop complaints, goodwill requests, list-price/tax inquiries, and general technical documentation
• Provide support to demanding luxury clients, often in sensitive situations

Requirements

Join Our Team!

Are you fluent in Danish and looking for an exciting opportunity that offers paid relocation to Greece? At Mercier Consultancy MD, we are seeking a dedicated and enthusiastic Danish Speaking Customer Representative to join our vibrant team.

This position allows you to work remotely while enjoying the rich culture and beauty of Greece, along with the added benefit of relocation assistance.

Your Role:

• Provide outstanding customer support to Danish-speaking clients, ensuring their inquiries are handled with professionalism and care.
• Utilize multiple communication channels, including phone, email, and chat, to assist customers effectively.
• Become proficient in our client systems to deliver high-quality service promptly.
• Collaborate with team members to ensure the timely resolution of customer issues.

Requirements

• Fluency in Danish (both written and spoken) is essential for effective communication with clients.
• Strong communication skills and a commitment to customer satisfaction.
• Eager to learn new tools and technologies for remote work.
• Self-motivated, proactive, and capable of thriving in a dynamic environment.
• Willingness to relocate to Greece and embrace the remote work lifestyle!

Benefits

Join Our Team!

Are you fluent in Danish and looking for an exciting opportunity to work remotely in Greece? At Mercier Consultancy MD, we are thrilled to offer a Danish Speaking Customer Representative position with the amazing benefit of paid relocation to Greece!

This is a fantastic chance to embrace a new lifestyle in a beautiful country while providing exceptional customer service.

Your Role:

• Deliver outstanding customer support to Danish-speaking clients, addressing inquiries with professionalism and care.
• Utilize various communication platforms, including phone, email, and chat, to assist customers effectively.
• Gain proficiency in our systems to provide accurate and efficient solutions.
• Collaborate with team members to ensure timely resolution of customer issues.

Requirements

• Fluency in Danish (both written and spoken) is essential for effective communication with clients.
• Strong interpersonal skills and a customer-focused mindset.
• Willingness to learn new tools and technologies for remote work.
• Self-motivated, proactive, and able to thrive in a dynamic work environment.
• Willingness to relocate to Greece for this unique opportunity!

Benefits

Join Our Team!

Are you a fluent Danish speaker looking for an exciting opportunity to work remotely in Greece? At Mercier Consultancy MD, we are thrilled to offer a position for a Danish Speaking Customer Representative with the added benefit of paid relocation to Greece!

This role allows you to immerse yourself in a vibrant new culture while providing exceptional customer service from the comfort of your new home.

Your Role:

• Deliver outstanding customer support to Danish-speaking clients, ensuring that their inquiries are handled with professionalism and care.
• Communicate effectively via phone, email, and chat to assist customers efficiently.
• Become proficient in our client systems to provide accurate and timely solutions.
• Collaborate with your team to ensure the swift resolution of customer issues.

Requirements

• Fluency in Danish (both written and spoken) is essential for effective communication with clients.
• Strong communication skills and a commitment to customer satisfaction.
• Willingness to learn and adapt to new tools and technologies for remote work.
• Self-motivated, proactive, and able to thrive in a fast-paced environment.
• Excited about the opportunity to relocate to Greece for this fantastic role!

Benefits

Mercier Consultancy MD is excited to offer the position of Fitbit Customer Support Specialist for individuals fluent in Danish and English, working in Sofia. Join our team and help customers get the most out of their Fitbit devices. In this vital role, you will provide comprehensive support to Danish-speaking clients, assisting them with inquiries related to their Fitbit products and ensuring an exceptional user experience.

Key Responsibilities

• Provide exceptional customer support to Danish-speaking clients regarding Fitbit devices via phone, email, and chat.
• Assist customers with troubleshooting, account management, and product inquiries.
• Document customer interactions accurately and follow up on unresolved issues to ensure resolution.
• Collaborate with technical teams to escalate complex inquiries as needed.
• Stay updated on product features, new devices, and company policies to provide informed assistance.
• Participate in ongoing training to enhance product knowledge and customer service skills.

Requirements

Mercier Consultancy MD is thrilled to offer a position for a Danish Speaking Back Office Gaming Support Specialist in the vibrant city of Sofia. This role is perfect for individuals who thrive in a collaborative environment and are committed to providing top-notch support in the gaming sector. You'll play a crucial role in ensuring our customers enjoy a seamless gaming experience.

Key Responsibilities

• Offer back office support for Danish-speaking customers, addressing inquiries and concerns through multiple communication channels.
• Work closely with various teams to investigate and resolve issues promptly and effectively.
• Document all customer interactions and internal processes accurately, ensuring a thorough record-keeping system.
• Proactively identify areas for improvement in operational processes to enhance customer satisfaction.
• Stay informed on the latest gaming industry trends, products, and regulations to provide knowledgeable support.
• Participate in ongoing training and development to enhance your skills and knowledge in the field.

Requirements

Mercier Consultancy MD invites you to join our team as a Danish Speaking Professional in the vibrant city of Sofia, Bulgaria! This unique opportunity comes with fully paid relocation to immerse yourself in a new culture while contributing to our mission of exceptional client service. You’ll be at the helm of engaging with our Danish clients, ensuring their needs are met with professionalism and care.

Key Responsibilities

• Provide exceptional support to Danish-speaking clients through various communication channels including phone, email, and live chat.
• Assist clients with inquiries, providing clear and accurate information about our services and offerings.
• Manage customer accounts and ensure seamless transactions, maintaining high standards of accuracy.
• Identify client needs and offer tailored solutions to enhance their experience with our services.
• Keep detailed records of client interactions and feedback in our CRM system.
• Collaborate with team members to streamline processes and enhance overall customer service experience.

Requirements

Join Our Team!

Are you fluent in Danish and ready for an exciting career opportunity? At Mercier Consultancy MD, we are actively seeking a passionate and dedicated Danish Speaking Customer Representative to join our team.

This position offers the incredible benefit of paid relocation to Greece, allowing you to embrace a new lifestyle while providing fantastic customer service to our clients.

Your Role:

• Deliver outstanding customer support to Danish-speaking clients, ensuring that their inquiries are handled with professionalism and care.
• Utilize various communication channels, such as phone, email, and chat, to assist customers effectively.
• Become proficient in our client systems to provide accurate and timely service.
• Collaborate with colleagues to ensure the swift resolution of customer issues.

Requirements

• Fluency in Danish (both written and spoken) is essential for effective communication with clients.
• Strong communication skills and a commitment to customer satisfaction.
• Willingness to learn and adapt to new technologies for effective remote work.
• Self-motivated, proactive, and able to thrive in a dynamic environment.
• Eagerness to relocate to Greece for this amazing opportunity!

Benefits

Join Our Team!

Are you fluent in Danish and looking for an amazing opportunity to work (remotely) with the added benefit of paid relocation to Greece? At Mercier Consultancy MD, we are excited to find a dedicated and enthusiastic Danish Speaking Customer Representative to join our team.

This unique position offers you the chance to start a new adventure while delivering exceptional customer service to our clients.

Your Role:

• Provide exemplary customer support to Danish-speaking clients, addressing their inquiries with professionalism and care.
• Utilize various communication channels including phone, email, and chat to assist customers.
• Become proficient in our client systems to offer effective solutions.
• Collaborate with team members to ensure timely resolution of customer queries.

Requirements

• Fluency in Danish (both written and spoken) is essential for effective client communication.
• Strong communication skills and a customer-focused mindset.
• Willingness to learn and adapt to new tools and technologies for remote work.
• Self-motivated, proactive, and able to thrive in a dynamic environment.
• Excited about the opportunity to relocate to Greece with paid assistance!

Benefits