Join Our Team!

At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout for passionate individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant impact.

Job Overview

The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast-paced, high-volume situations. Success in this role requires strong communication skills, emotional resilience, comfort with technology, and the ability to remain calm, accurate, and professional in a dynamic retail setting.

Key Responsibilities:

 Customer Support

Join Our Team!

At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout for passionate individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant impact.

Job Overview

The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast-paced, high-volume situations. Success in this role requires strong communication skills, emotional resilience, comfort with technology, and the ability to remain calm, accurate, and professional in a dynamic retail setting.

Key Responsibilities:

 Customer Support

Mercier Consultancy MD is thrilled to announce exciting job opportunities for Norwegian speakers looking to start their careers in Greece! With a fully paid relocation package, this is your chance to embark on a new adventure in a vibrant country while developing your professional skills. In this position, you will engage with clients and contribute to our diverse team, ensuring exceptional service and support.

Key Responsibilities

• Provide outstanding communication and support to Norwegian-speaking clients through various channels, including phone, email, and chat.
• Assist clients with inquiries, issues, and feedback to ensure their satisfaction with our services.
• Maintain accurate records of customer interactions in our CRM system for efficient follow-up.
• Collaborate with team members to improve client service procedures and enhance customer experience.
• Stay informed about product knowledge and industry trends to provide clients with the best support.
• Participate in team meetings and training sessions to develop skills and share insights.

Requirements

Mercier Consultancy MD is thrilled to announce exciting Italian speaking job opportunities in Greece! We are seeking passionate individuals who are eager to start a new adventure in a vibrant environment with a fully paid relocation package. This role is ideal for those looking to enhance their career while enjoying the beautiful culture and lifestyle Greece has to offer.

Key Responsibilities

• Provide comprehensive support for Italian-speaking clients through various channels, including phone, email, and live chat.
• Assist customers with inquiries, service-related questions, and product information to enhance their experience.
• Document all customer interactions accurately in our CRM system to maintain quality service standards.
• Resolve customer complaints and issues efficiently while ensuring satisfaction.
• Collaborate with internal teams to improve processes and enhance overall customer experience.
• Keep abreast of company offerings, policies, and industry trends to provide informed assistance to clients.

Requirements

Mercier Consultancy MD is excited to offer a fantastic opportunity for Italian Speaking Customer Service Representatives for Streaming Services, with the flexibility to work remotely from Greece. This role is perfect for individuals who are passionate about entertainment and dedicated to delivering outstanding customer support. As a representative, you will assist customers with inquiries related to our streaming services while communicating effectively in Italian.

Key Responsibilities

• Manage customer inquiries regarding streaming services, subscriptions, and technical issues via phone, email, and chat in Italian.
• Provide detailed information on content availability, billing, and account management.
• Assist customers in troubleshooting streaming issues to ensure a seamless viewing experience.
• Resolve customer complaints and inquiries promptly and efficiently while maintaining high satisfaction levels.
• Document all customer interactions accurately in our CRM system for record-keeping and follow-up.
• Collaborate with other teams to improve service delivery and enhance customer experiences.
• Stay informed about new content, features, and industry trends to provide relevant customer support.

Requirements

Mercier Consultancy MD is excited to offer an incredible opportunity for Italian Speaking Customer Service Representatives for a leading ride-sharing platform, with an option to work in beautiful Greece. This position is ideal for individuals who are passionate about innovative transportation solutions and providing exceptional customer support. As a representative, you will assist customers in navigating their ride-sharing experiences while communicating effectively in Italian.

Key Responsibilities

• Handle customer inquiries regarding ride-sharing services, app functionality, and related queries via phone, email, and chat in Italian.
• Provide guidance on ride bookings, payment processing, and cancellation policies.
• Assist customers in resolving any service-related issues or complaints efficiently.
• Document all customer interactions accurately in the CRM system for effective follow-up.
• Collaborate with team members to deliver a seamless customer experience and support business objectives.
• Stay informed about company updates and local regulations impacting ride-sharing services in Greece.

Requirements

Mercier Consultancy MD is proud to present an exciting opportunity for Italian Speaking Customer Service Representatives for a leading Cybersecurity Company based in Greece. This role is perfect for individuals who are passionate about technology and customer service. You will be responsible for assisting clients in navigating their cybersecurity needs while providing exceptional support in Italian.

Key Responsibilities

• Manage customer inquiries regarding cybersecurity products, services, and solutions via phone, email, and chat in Italian.
• Provide detailed information regarding product features, pricing, and usage.
• Assist customers with troubleshooting issues and guide them through the resolution process.
• Resolve complaints and technical questions thoroughly and promptly to ensure customer satisfaction.
• Document all interactions accurately in the CRM system for effective tracking and follow-up.
• Collaborate with technical teams to provide accurate customer support and meet client needs.
• Stay updated on the latest cybersecurity trends and product developments to better assist clients.

Requirements

Mercier Consultancy MD is pleased to announce an exciting opportunity for an Italian Speaking Customer Service Representative for our Digital Marketing Platform, with the chance to work in beautiful Greece. We are looking for focused and motivated individuals who are fluent in Italian and have a passion for providing exceptional customer support in the digital marketing space. This role allows you to engage with clients and help them make the most of our innovative marketing solutions.

Key Responsibilities

• Provide outstanding customer support to Italian-speaking clients via various channels, including phone, email, and chat.
• Assist clients in navigating our digital marketing platform and help them troubleshoot any issues they encounter.
• Educate clients about the features and benefits of our marketing solutions to maximize their success.
• Gather client feedback and collaborate with internal teams to enhance our service offerings.
• Document client interactions and maintain accurate records in our CRM system.
• Stay up-to-date on company products and industry trends to provide informed assistance to clients.
• Contribute to a positive team culture and collaborate with colleagues to achieve team goals.

Requirements

Mercier Consultancy MD is thrilled to announce an exciting opportunity for Dutch Speaking Customer Service Representatives in the Entertainment industry, specifically located in Greece. This role is perfect for individuals who are passionate about entertainment and enjoy providing top-notch customer support. You will assist customers in Dutch, helping them navigate services, bookings, and inquiries related to our entertainment offerings.

Key Responsibilities

• Handle customer inquiries about entertainment services, events, and bookings via phone, email, and live chat in Dutch.
• Provide information on available shows, tickets, pricing, and special promotions.
• Assist customers with reservations, modifications, and cancellations to ensure seamless experiences.
• Resolve any complaints or issues promptly with a focus on customer satisfaction.
• Document customer interactions accurately in the CRM system for tracking purposes.
• Collaborate with marketing and events teams to stay updated on the latest offerings and promotions.
• Maintain knowledge of local entertainment trends and regional activities to inform customers effectively.

Requirements

Mercier Consultancy MD is delighted to offer an exciting opportunity for Dutch Speaking Customer Service Representatives for an Automotive Company based in Sofia. This position is perfect for individuals who have a passion for the automotive industry and are committed to providing exceptional service. As a customer service representative, you will assist Dutch-speaking customers with their inquiries related to automotive products and services while working in a vibrant city.

Key Responsibilities

• Handle customer inquiries regarding automotive products, services, and specifications via phone, email, and chat in Dutch.
• Provide accurate information on vehicle options, pricing, and available promotions.
• Assist customers with scheduling service appointments, follow-ups, and troubleshooting issues.
• Resolve customer complaints efficiently, striving to ensure complete satisfaction.
• Document all customer interactions accurately in the CRM system to maintain comprehensive records.
• Collaborate with internal teams to ensure seamless service delivery and customer support.
• Stay informed about the latest automotive products and trends to give informed advice to customers.

Requirements