🌟 Mercier Consultancy MD is excited to invite applications for the role of Italian Speaking Customer Service Representatives in the vibrant real estate industry! If you are passionate about helping others find their dream homes and providing exceptional service with a friendly touch, we want to hear from you. In this role, you will connect with clients in Italian, guiding them through their inquiries and ensuring a smooth and enjoyable experience.

Key Responsibilities

• Assist customers with inquiries related to real estate listings, rental processes, and property management via phone, email, and chat in Italian.
• Provide personalized support and information, helping clients make informed decisions regarding their real estate needs.
• Resolve customer issues and complaints with a positive attitude, ensuring customer satisfaction.
• Document all customer interactions accurately and maintain up-to-date records.
• Collaborate with real estate agents and teams to enhance service delivery and customer experience.
• Stay informed about the real estate market trends and property options to better assist clients.

Requirements

Mercier Consultancy MD is delighted to announce an opening for Italian Speaking Customer Service Representatives in the vibrant Food & Beverage industry! If you have a passion for food and love helping others, this is the perfect opportunity for you. As a key member of our friendly team, you'll assist customers with their inquiries and ensure they have a delightful experience through your excellent service in Italian.

Key Responsibilities

• Engage with customers regarding Food & Beverage products, services, and promotions via phone, email, and chat in Italian.
• Provide helpful and accurate information about menu offerings, ingredient details, and dietary options.
• Assist customers with their orders, tracking deliveries, and resolving any issues in a cheerful manner.
• Document all interactions clearly to maintain accurate records and improve customer experiences.
• Collaborate with other teams to ensure seamless service and customer satisfaction.
• Stay updated on new products and trends in the Food & Beverage sector to offer informed recommendations.

Requirements

Join our dynamic team at Mercier Consultancy MD as an Italian Speaking Customer Service Representative in the thriving finance industry! If you're passionate about delivering exceptional customer experiences and possess a knack for problem-solving, we want to hear from you. In this role, you will be the face of our company, assisting clients with their financial inquiries while ensuring they feel valued and understood.

What You'll Do

• Engage with customers through various channels, providing insights and solutions related to financial products and services in Italian.
• Educate clients on product features, helping them make informed decisions tailored to their financial needs.
• Tackle customer issues with enthusiasm, resolving any concerns promptly and effectively.
• Document interactions accurately to enhance customer experience and support team strategy.
• Foster relationships with clients by providing ongoing support and follow-ups.
• Stay updated on industry trends and company offerings to deliver top-notch service.

Requirements

Mercier Consultancy MD is thrilled to invite applications for the role of Italian Speaking Customer Service Representatives in the banking industry. If you have a friendly disposition and love helping people, this position is perfect for you! You will be the friendly voice that guides our customers through their banking inquiries and services in Italian, ensuring they feel valued and understood.

Key Responsibilities

• Engage with customers via phone, email, and chat, assisting them with banking inquiries in Italian.
• Provide information on account management, product offerings, and financial services with warmth and clarity.
• Help customers navigate online banking tools and resolve any issues they may encounter.
• Address customer complaints and inquiries professionally while maintaining a friendly approach.
• Keep detailed records of customer interactions and follow up as necessary to ensure satisfaction.
• Stay knowledgeable about current banking products and services to provide accurate information.
• Work collaboratively with team members to foster a positive customer experience.

Requirements

Join the dynamic team at Mercier Consultancy MD as we look for passionate Italian Speaking Customer Service Representatives to support our efforts in the automotive industry! If you have a love for cars and enjoy helping customers, this is the perfect opportunity for you. You'll be the go-to person for our customers, guiding them through inquiries related to automotive products and ensuring a smooth and enjoyable experience.

What You'll Do

• Engage with customers by answering inquiries about automotive products, services, and troubleshooting through phone, email, and chat in Italian.
• Provide insightful information about the latest automotive technologies and offers, enriching the customer experience.
• Assist customers in navigating the purchase process, from selection to delivery, while building rapport and trust.
• Tackle and resolve any customer concerns or issues with a positive attitude and professionalism.
• Document all interactions meticulously, ensuring accurate records are maintained.
• Collaborate with other departments to provide timely solutions and improvements in service.
• Stay updated with industry trends, new models, and features to wow our customers with your knowledge.

Requirements

Mercier Consultancy MD is delighted to announce an opening for German Speaking Customer Service Representatives in the Food & Beverage industry. This role is an excellent opportunity for individuals who are passionate about food, beverages, and providing outstanding customer support. As a part of our dedicated team, you will assist customers with their inquiries, ensuring they have a delightful experience with our products and services, all while communicating effectively in German.

Key Responsibilities

• Respond to customer inquiries regarding food and beverage products, orders, and services via phone, email, and chat in German.
• Provide detailed information about product offerings, ingredients, and nutritional information.
• Assist customers with their orders, including changes, cancellations, and tracking shipments.
• Address customer complaints and issues professionally and swiftly.
• Document all customer interactions and maintain accurate records in our database.
• Collaborate with cross-functional teams to resolve inquiries and improve the customer experience.
• Stay informed about industry trends, product launches, and company offerings to provide customers with up-to-date information.

Requirements

Robusta Technology Group (RTG) is a key driver of digital transformation by providing a holistic tech ecosystem. RTG works with its local and international partners to help build digital customer experiences, establish engineering hubs and build ventures across multiple industries and domains. In this pursuit, RTG serves as a catalyst for impact and growth through events, spaces and content focused on creating impact and growth across the different interactions.

Octopus is proud to be part of the Robusta Technology Group (RTG), a leading tech consultancy group. With a decade of experience and a successful track record of delivering over 300 projects across Europe, the Middle East, and North America, RTG has established itself as a preferred employer in the Egyptian market. Octopus and Robusta are building a bridge between Europe and Africa, creating tailored hub solutions to connect companies with top talent across the globe.

Job Overview

We are seeking a highly skilled Technical Business Analyst to act as the bridge between business stakeholders and technical teams. The TBA will gather, analyze, and translate business requirements into functional and technical specifications, ensuring that delivered solutions meet both business objectives and technical feasibility. This role requires strong communication skills, analytical thinking, and a solid technical background.

Key Responsibilities

Mercier Consultancy MD is excited to announce an opportunity for German Speaking Customer Service Representatives in the retail industry. This is a fantastic chance for individuals who are enthusiastic about providing exceptional service and are fluent in German. In this role, you will be the first point of contact for our customers, assisting them with inquiries and ensuring they have a seamless and enjoyable shopping experience.

Key Responsibilities

• Respond promptly to customer inquiries about products, orders, and services via phone, email, and live chat in German.
• Provide information regarding product availability, pricing, promotions, and store policies.
• Assist customers with their orders, returns, and exchanges while ensuring compliance with company policies.
• Maintain a positive and professional attitude while engaging with customers.
• Document customer interactions and follow up as necessary to ensure satisfaction.
• Collaborate with team members to enhance service offerings and improve customer experience.
• Stay updated on product knowledge and retail trends to better assist customers.

Requirements

Mercier Consultancy MD is excited to offer a fantastic opportunity for German Speaking Customer Service Representatives in the real estate industry. This role is perfect for individuals who are passionate about real estate and enjoy helping clients navigate their property inquiries. As a member of our team, you will provide exceptional service to both prospective buyers and current clients by communicating effectively in German.

Key Responsibilities

• Handle inquiries from customers regarding real estate listings, property details, and services via phone, email, and chat in German.
• Assist clients with their inquiries about buying, selling, and renting properties.
• Provide accurate information on market trends, pricing, and legal requirements.
• Document interactions with clients and maintain detailed records in the CRM system.
• Address customer complaints and concerns with professionalism and efficiency.
• Collaborate with real estate agents and teams to ensure a seamless customer experience.
• Stay knowledgeable about the real estate market and company offerings to provide informed assistance.

Requirements

Mercier Consultancy MD is thrilled to announce an opening for Dutch Speaking Customer Service Representatives in the vibrant media and entertainment industry. This role is perfect for individuals who are passionate about media, technology, and customer engagement. As a representative, you will assist customers with inquiries related to media content, subscriptions, and service issues, all while providing exceptional support in Dutch.

Key Responsibilities

• Respond to customer inquiries regarding media and entertainment services, including streaming, subscriptions, and technical support via phone, email, and chat in Dutch.
• Provide accurate information about products, services, and current promotions.
• Assist customers with account management, including subscription changes and billing inquiries.
• Resolve customer complaints and technical issues in a timely manner.
• Document all customer interactions and ensure thorough follow-up for outstanding issues.
• Collaborate with marketing and technical teams to ensure an enhanced customer experience.
• Stay updated on new media content and industry trends to provide informed support.

Requirements