Are you passionate about technology and gadgets? Do you speak Slovak fluently? Combine career growth with the opportunity to live in Greece and enjoy its amazing lifestyle!

We are looking for talented Slovak-speaking Customer Experience Specialists to join our international team in Greece. You’ll provide support to customers from Slovakia, following full training by certified instructors, while experiencing life in one of the most beautiful countries in the world.

What You’ll Do

• Communicate with customers via phone, chat, and email
• Track and resolve cases efficiently and professionally
• Maintain high customer satisfaction while representing major global brands
• Troubleshoot mobile devices (phones, tablets, and more)
• Help customers manage and secure their accounts and passwords
• Coordinate hardware repairs when needed

Requirements

• Fluency in Slovak
• Advanced English skills
• Familiarity with iOS, MacOS, or similar technology is a plus
• Excellent communication and problem-solving skills
• Previous customer support experience is an advantage

Benefits

Who are we?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Deliver outstanding customer support via phone calls, chats, and emails;
• Escalate complex issues to engineers as needed;
• Build strong and lasting customer relationships;
• Keep up with evolving tools and technology;
• Handle sensitive customer data with care and security;
• Apply the latest and greatest customer happiness practices;
• Maintain deep understanding of client solutions and meet KPI.

What you need to succeed in this role:

Mercier Consultancy MD is thrilled to offer a fantastic opportunity for a Slovenian Speaking Solutions Consultant to join our team in Sofia, Bulgaria! We provide fully paid relocation for the right candidate, making this the perfect chance for an exciting new beginning. In this role, you will connect with clients to understand their unique challenges and deliver tailored solutions that enhance their business success. If you are passionate about technology and client engagement, we would love to meet you!

Key Responsibilities

• Engage with clients through in-depth consultations to assess their needs and business objectives.
• Design and present customized solutions that effectively address client challenges and deliver value.
• Act as a trusted advisor, offering informed recommendations and insights to enhance client satisfaction.
• Collaborate with internal teams to ensure smooth implementation and ongoing support of solutions.
• Conduct training sessions to empower clients in utilizing our products to their fullest potential.
• Stay updated on industry trends and emerging technologies to provide relevant and timely advice during client engagements.

Requirements

Mercier Consultancy MD is seeking enthusiastic Portuguese Speaking Customer Care Representatives to join our team in vibrant Sofia, Bulgaria! This role offers a fantastic opportunity to engage with your native language while providing exceptional support to our customers. If you have a passion for helping people and want to work in a dynamic environment, we want you to be part of our customer care team!

Key Responsibilities

• Deliver excellent customer service in Portuguese through various channels, including phone, email, and live chat.
• Assist customers with inquiries regarding products, orders, accounts, and general company information.
• Resolve customer complaints efficiently while maintaining a positive experience.
• Document all customer interactions in our CRM system and follow up as needed.
• Collaborate with internal teams to improve the customer experience and service delivery.
• Stay updated on product knowledge and company policies to provide accurate information to customers.

Requirements

Mercier Consultancy MD is seeking a dynamic Portuguese Speaking B2B Solutions Consultant to join our vibrant team in Sofia, Bulgaria! We offer fully paid relocation to assist the right candidate in making this exciting transition. In this role, you will connect with businesses, understand their needs, and deliver customized solutions that drive success. If you have a passion for B2B solutions and exceptional client engagement skills, we want to meet you!

Key Responsibilities

• Engage with business clients to assess their needs and identify opportunities for growth.
• Develop and present tailored B2B solutions that address client challenges and enhance their operations.
• Act as a trusted advisor, providing insights and recommendations on the best practices and product features.
• Collaborate with internal teams to ensure smooth implementation and support of solutions offered to clients.
• Conduct training sessions for clients, empowering them to fully leverage our products and services.
• Stay informed about industry trends and market developments to provide relevant guidance to clients.

Requirements

Mercier Consultancy MD is excited to announce a fantastic opportunity for a Norwegian Speaking Online Store Advisor to join our team in Sofia! We offer fully paid relocation to help you transition smoothly into your new role. As an Online Store Advisor, you will be responsible for providing excellent customer service to our Norwegian-speaking clients, assisting them with their online shopping experience and ensuring satisfaction.

Key Responsibilities

• Assist customers in Norwegian through various online platforms, providing timely and effective support.
• Guide clients through their online shopping journey, helping them with product inquiries and facilitating orders.
• Resolve customer issues and concerns promptly, ensuring a high level of customer satisfaction.
• Document customer interactions and maintain accurate records in our CRM system.
• Collaborate with team members to improve service quality and the overall customer experience.
• Stay updated on product knowledge and online store operations to provide informed assistance to customers.

Requirements

Mercier Consultancy MD is excited to offer a fantastic opportunity for a German Speaking Rent-a-Car Consultant, with fully paid relocation to Greece! This position is perfect for individuals who are looking to combine their passion for customer service with the chance to experience the beauty of Greece while working in the vibrant tourism sector.

As a Rent-a-Car Consultant, you will assist German-speaking customers with their rental needs, helping them enjoy seamless transportation during their stay.

Key Responsibilities:

• Provide outstanding customer service to German-speaking clients, addressing inquiries about car rentals through various communication channels.
• Facilitate the rental process by assisting customers with reservations, modifications, and returns.
• Conduct vehicle inspections and explain the rental agreement's terms and conditions clearly to customers.
• Collaborate with the operational team to ensure car availability and maintain high service standards.
• Stay updated on new vehicles, services, and offers to enhance customer engagement and satisfaction.

Requirements

Mercier Consultancy MD is thrilled to present an exciting career opportunity for a German Speaking Rent-a-Car Consultant with fully paid relocation to Bulgaria! This role is ideal for individuals eager to blend their customer service expertise with a unique work experience in one of Eastern Europe's most beautiful countries.

In your role as a Rent-a-Car Consultant, you will be responsible for assisting German-speaking customers with their vehicle rentals, ensuring a smooth and enjoyable experience from start to finish.

Key Responsibilities:

• Deliver excellent customer service to German-speaking clients, assisting with reservations, inquiries, and support throughout the rental process.
• Manage the rental process, including vehicle pick-ups, returns, and paperwork management.
• Conduct thorough vehicle inspections and explain rental agreement terms clearly to customers.
• Work closely with the operations team to maintain a fleet of vehicles that meet customer needs and expectations.
• Stay informed about new vehicles, promotions, and destination information to provide customers with valuable insights.

Requirements

Mercier Consultancy MD is thrilled to announce an opening for a German Customer Care Representative for a renowned Logistics Company! This is a unique opportunity to work in the logistics sector while enjoying fully paid relocation to the beautiful country of Greece. If you are passionate about customer service and have a keen interest in the logistics industry, we would love to have you on our team!

Key Responsibilities

• Provide exceptional customer support in German across various channels including phone, email, and live chat for logistics inquiries.
• Assist customers with inquiries related to shipping, tracking, delivery issues, and account management.
• Collaborate with internal teams to resolve customer challenges and ensure timely deliveries and service excellence.
• Document all customer interactions and manage information flow in our CRM system accurately.
• Identify opportunities to enhance customer satisfaction through feedback and suggestions.
• Stay informed on logistics trends and company services to deliver accurate and relevant information to customers.

Requirements

Mercier Consultancy MD is thrilled to offer a fantastic opportunity for a French Speaking Solutions Consultant to join our team in Sofia, Bulgaria, with fully paid relocation provided! In this engaging role, you will have the chance to connect with clients, understand their unique needs, and develop customized solutions that propel their business success. If you are passionate about technology and excel in customer engagement, this could be the perfect role for you!

Key Responsibilities

• Conduct consultations with clients to understand their specific challenges and business objectives.
• Design and propose tailored solutions that effectively address client needs and enhance operations.
• Serve as a trusted advisor by providing insightful recommendations to improve client outcomes.
• Collaborate with internal teams to ensure the smooth implementation of solutions and provide continuous support.
• Facilitate training sessions for clients, helping them maximize the utilization of our products and services.
• Stay informed about market trends and emerging technologies to provide relevant insights to clients.

Requirements