Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Deliver outstanding customer support via chats and emails
• Handle all day-to-day customer needs related to Shopping Protection subscriptions
• Respond to subscription-related inquiries (plan questions, changes, cancellations)
• Answer product-related questions and provide order status updates
• Process refunds of our own fees
• Assist with login or account access issues
• Provide clear and accurate information on billing, terms, and subscription conditions

What you need to succeed in this role:

Robusta Technology Group (RTG) is a key driver of digital transformation by providing a holistic tech ecosystem. RTG works with its local and international partners to help build digital customer experiences, establish engineering hubs and build ventures across multiple industries and domains. In this pursuit, RTG serves as a catalyst for impact and growth through events, spaces and content focused on creating impact and growth across the different interactions

Job Overview:

The Senior Talent Partner plays a strategic role in shaping the organization’s talent agenda. This role also acts as a trusted consultant to leadership on all talent-related matters. This position works directly with company leaders to oversee workforce planning, talent acquisition, succession planning, capability development, and performance culture. The Senior Talent Partner guarantees that the company has the right people in the right roles at the right time, allowing for organizational growth, high performance, and long-term talent sustainability.

Job Responsibilities

1. Strategic Talent Partnership

Robusta Technology Group (RTG) is a key driver of digital transformation by providing a holistic tech ecosystem. RTG works with its local and international partners to help build digital customer experiences, establish engineering hubs and build ventures across multiple industries and domains. In this pursuit, RTG serves as a catalyst for impact and growth through events, spaces and content focused on creating impact and growth across the different interactions.

Octopus is proud to be part of the Robusta Technology Group (RTG), a leading tech consultancy group. With a decade of experience and a successful track record of delivering over 300 projects across Europe, the Middle East, and North America, RTG has established itself as a preferred employer in the Egyptian market. Octopus and Robusta are building a bridge between Europe and Africa, creating tailored hub solutions to connect companies with top talent across the globe.

Job Overview:

A Salesforce Core Developer specialized in Data Cloud is responsible for designing, developing, and maintaining scalable data solutions that unify, transform, and activate customer data across Salesforce platforms. The role focuses on leveraging Data Cloud’s data models, harmonization capabilities, and activation tools to enable real-time insights, personalization, and cross-cloud integrations.

Job Responsibilities:

Robusta Technology Group (RTG) is a key driver of digital transformation by providing a holistic tech ecosystem. RTG works with its local and international partners to help build digital customer experiences, establish engineering hubs and build ventures across multiple industries and domains. In this pursuit, RTG serves as a catalyst for impact and growth through events, spaces and content focused on creating impact and growth across the different interactions.

Octopus is proud to be part of the Robusta Technology Group (RTG), a leading tech consultancy group. With a decade of experience and a successful track record of delivering over 300 projects across Europe, the Middle East, and North America, RTG has established itself as a preferred employer in the Egyptian market. Octopus and Robusta are building a bridge between Europe and Africa, creating tailored hub solutions to connect companies with top talent across the globe

Job Overview

A Salesforce Core Developer specialized in Field Service Lightning (FSL) and Service Cloud is responsible for designing, developing, and optimizing scalable Salesforce solutions that enhance service operations and field workflows. The role involves customizing Service Cloud and FSL modules, building robust Apex- and Lightning-based features, and integrating Salesforce with external systems to ensure seamless end-to-end service delivery.

Job Responsibilities

Join the team at Mercier Consultancy MD as an Italian Travel Consultant and step into an exciting career while living in the beautiful landscapes of Greece! Enjoy the perks of a paid relocation as you assist clients in planning their ideal travel experiences. In this role, you'll use your expertise in the travel industry to create unforgettable journeys for Italian-speaking clients.

Your Responsibilities

• Support Italian-speaking clients through various communication channels, addressing their travel inquiries and assisting with bookings.
• Deliver tailored travel advice on packages, destinations, and accommodations that meet specific client needs.
• Design and customize travel itineraries that reflect individual client interests and preferences.
• Handle customer complaints and resolve issues swiftly to maintain high levels of satisfaction.
• Log and maintain detailed records of client interactions in our CRM system for efficient follow-up.
• Remain knowledgeable about current travel trends and popular destinations to provide relevant recommendations.

Requirements

Ontdek een spannende carrière bij Mercier Consultancy MD als Nederlandse Travel & Hotel Reservations Consultant! In deze rol, werk je in het prachtige Griekenland, waarbij je Nederlandse klanten helpt bij het maken van hun perfecte reis- en hotelreserveringen. Je biedt niet alleen uitstekende klantenservice, maar zorgt er ook voor dat elke klant een onvergetelijke ervaring heeft.

Hoofdtaken

• Verbinden met Nederlandstalige klanten om hen te ondersteunen bij hun reis- en hotelreserveringen via telefoon, e-mail en chat.
• Bied uitgebreide informatie over beschikbare hotels, tarieven, diensten en lokale attracties.
• Verwerk reserveringanvragen nauwkeurig, waarbij je rekening houdt met de voorkeuren en eisen van de klant.
• Los klantvragen en problemen met betrekking tot boekingen op met professionaliteit en toewijding.
• Documenteer alle klantinteracties en reserveringen in ons CRM-systeem voor een goede opvolging.
• Blijf op de hoogte van trends in de reisindustrie en de horeca om de beste opties aan te bieden aan klanten.

Requirements

Mercier Consultancy MD is looking for a dedicated Dutch-Speaking Reservation Consultant for Hotels to join our team in beautiful Greece! In this role, you will be instrumental in helping clients book their dream accommodations, providing exemplary service and support throughout the reservation process.

Key Responsibilities

• Engage with Dutch-speaking clients to assist in hotel reservations through various communication channels, including phone, email, and chat.
• Provide detailed information on hotel options, availability, and pricing tailored to the client's needs.
• Process reservation requests accurately, ensuring all client specifications and preferences are met.
• Manage and resolve customer inquiries and issues related to hotel bookings with professionalism and efficiency.
• Document all client interactions and reservations in the CRM system for proper tracking and follow-up.
• Keep updated with hotel industry trends, promotions, and available packages to offer clients relevant options.

Requirements

Join Mercier Consultancy MD as a Dutch Speaking Travel Consultant and turn your passion for travel into a fulfilling career! This unique opportunity allows you to work in the enchanting surroundings of Greece, complete with a fully paid relocation package. You will provide exceptional service to Dutch-speaking clients as they plan memorable travel experiences.

Key Responsibilities

• Engage with Dutch-speaking clients through various channels, assisting with travel inquiries and bookings.
• Deliver tailored recommendations on destinations, travel packages, and accommodations to meet client needs.
• Craft personalized travel itineraries that reflect the interests and preferences of each client.
• Resolve customer complaints efficiently, ensuring a high level of satisfaction.
• Maintain detailed records of client interactions in our CRM system, ensuring follow-up and personalized service.
• Stay current on travel trends and destination insights to provide clients with relevant advice.

Requirements

Join Mercier Consultancy MD as a Croatian Speaking Travel Consultant for our Online Travel Agency and transform your passion for travel into a thriving career based in beautiful Greece! This role allows you to engage with clients online, helping them plan unforgettable trips while enjoying the scenic views and rich culture of Greece.

Key Responsibilities

• Assist Croatian-speaking clients through online platforms, providing support for their travel inquiries and reservations.
• Offer expert advice on travel packages, destinations, and accommodations tailored to client preferences.
• Design and curate personalized travel itineraries that highlight clients’ interests and ensure memorable experiences.
• Quickly address and resolve client concerns or issues to maintain a high level of customer satisfaction.
• Document client interactions and preferences in our CRM system to ensure continued exceptional service.
• Keep abreast of the latest travel trends, services, and destination updates to offer informed recommendations.

Requirements

About the Role

Join Excelya as a Laboratory Metrology & Qualification Specialist, where you will play a vital role in ensuring the accuracy and reliability of measurements across our laboratory operations. In this position, you will be responsible for developing, implementing, and maintaining measurement and qualification standards in alignment with regulatory requirements.

The consultant will be responsible for ensuring the accuracy and reliability of metrology, verification, and qualification activities for laboratory instruments, equipment, utilities, and controlled environments. The mission covers both initial and periodic qualification phases, including technical validation according to operational and regulatory requirements (GMP and labor code standards).

Main Responsibilities:

• Health, Safety & Environment (HSE) Responsibilities:
• Apply and promote site HSE policies and procedures.
• Identify and report any hazardous situations, ensuring compliance with safety plans.
• Use personal protective equipment properly and ensure safety devices are not altered.
• Demonstrate exemplary safety behavior while encouraging safe practices among colleagues.
• Support continuous improvement in safety culture.