German Speaking Customer Service for Banking industry
Mercier Consultancy MD is eager to invite applications for the position of German Speaking Customer Service Representatives in the banking industry. This role offers a fantastic opportunity for individuals who are skilled in providing excellent customer support and have a strong interest in financial services. You will be responsible for assisting customers with their banking inquiries and needs, ensuring they receive prompt and professional service in German.
Key Responsibilities
- Respond to customer inquiries regarding banking services, account management, and financial products via phone, email, and chat in German.
- Provide information on account balances, transactions, and banking policies.
- Assist customers in resolving issues related to their accounts and transactions.
- Document all customer interactions accurately in the system.
- Collaborate with other departments to ensure customer concerns are addressed effectively.
- Stay informed about banking regulations and changes in financial products.
Requirements