AI Solution Engineer (Product Owner Focus)

Full-time | On-site

Location: San Francisco, CA

We are a rapidly growing AI enterprise focused on empowering businesses to deploy conversational, AI-powered phone agents at scale. We are looking for a unique individual to join us as an AI Solution Engineer. This role is a hybrid of Solutions Engineering and Product Management, where you will effectively become the product owner of each customer's onboarding journey.

You will own the end-to-end implementation for new enterprise customers, ensuring they rapidly achieve a fully functional, high-impact AI-driven solution. You will blend deep technical expertise with strong product thinking to translate business goals into tangible, measurable AI experiences.

What You'll Do:

Join Mercier Consultancy MD as a Dutch Speaking Customer Care Agent specializing in the iGaming sector! This exciting opportunity is perfect for individuals seeking to relocate to Greece while bringing their customer service skills to a vibrant industry. In this role, you will be the first point of contact for our Dutch-speaking clients, providing them with top-tier support and assistance in the fast-paced world of online gaming.

Key Responsibilities

• Deliver exceptional customer service in Dutch, addressing inquiries and resolving issues via phone, email, and live chat.
• Guide customers through our iGaming platform, offering insights and answering questions about games and promotions.
• Document customer interactions accurately for tracking and feedback purposes in our CRM system.
• Identify and escalate complex issues to appropriate departments for faster resolution.
• Assist in the continuous improvement of customer support processes and policies.
• Stay informed about industry trends and changes to effectively assist clients.

Requirements

Mercier Consultancy MD is thrilled to present an exceptional opportunity for a Customer Service Representative fluent in German for B&B Hotels in Greece. This role is not only a chance to work in the beautiful environment of Greece but also includes paid relocation! Ideal candidates are passionate about hospitality and committed to providing outstanding service to guests from various backgrounds.

Key Responsibilities

• Provide exceptional customer service to hotel guests in German, assisting with inquiries, reservations, and any special requests.
• Manage check-ins and check-outs efficiently while ensuring a smooth and pleasant experience for all guests.
• Respond to guest feedback, complaints, and inquiries in a professional and timely manner.
• Collaborate with hotel management and staff to ensure high standards of service delivery are met.
• Maintain knowledge of hotel offerings, local attractions, and services to assist guests effectively.
• Document guest interactions and maintain accurate records in the hotel management system.

Requirements

Mercier Consultancy MD is seeking a talented Solutions Consultant fluent in Danish and English to join our dynamic team in Bulgaria. In this role, you will leverage your language skills and consulting expertise to engage with clients and provide tailored solutions that meet their unique business needs. If you are driven by problem-solving and passionate about enhancing client success, we want to hear from you!

Key Responsibilities

• Work closely with clients to identify their specific requirements and business goals.
• Design and deliver customized solutions that effectively address client challenges.
• Act as a trusted advisor, providing insights and recommendations based on best practices.
• Collaborate with internal teams to ensure the successful implementation of solutions and ongoing client support.
• Conduct training and support sessions for clients to maximize their use of our products.
• Keep up to date with industry trends and emerging technologies to provide relevant guidance to clients.

Requirements

Mercier Consultancy MD is excited to offer an outstanding opportunity for a Polish Speaking Solutions Consultant, featuring fully paid relocation to the vibrant city of Sofia, Bulgaria! In this dynamic role, you will be instrumental in understanding the unique needs of our clients and providing tailored solutions that enhance their business operations. If you are passionate about consulting and eager to make a significant impact, we want to hear from you!

Key Responsibilities

• Engage with clients to assess their specific business challenges and gather detailed requirements through comprehensive consultations.
• Develop and propose customized solutions that effectively meet client needs and showcase the value of our services.
• Serve as a primary point of contact between clients and internal teams to ensure smooth implementation and high client satisfaction.
• Provide ongoing training and support to clients, empowering them to maximize the benefits of our solutions.
• Stay updated on industry trends, competitor activities, and technological advancements to offer insightful recommendations to clients.
• Document client feedback and experiences to contribute to continuous improvement of service offerings.

Requirements

Mercier Consultancy MD is excited to offer a position for a Polish Speaking Content Moderator to join our team in vibrant Sofia, Bulgaria! This role includes a paid relocation package, allowing individuals to explore and experience the rich culture and lifestyle of Sofia while contributing to a safe online environment. As a Content Moderator, you will be responsible for reviewing and moderating user-generated content to ensure it meets our community standards, supporting our Polish-speaking audience effectively.

Key Responsibilities

• Moderate and review user-generated content in Polish to ensure adherence to community guidelines.
• Classify and assess content based on established policies and moderation standards.
• Identify and report any inappropriate content or violations to the relevant teams.
• Provide insights on content behaviors and trends to improve moderation strategies.
• Collaborate with team members to enhance content moderation processes and practices.
• Stay updated on company policies and best practices regarding content moderation and community engagement.

Requirements

Mercier Consultancy MD is pleased to announce an opening for a German Speaking Client Service Representative. This exciting position offers the flexibility of remote work, along with the wonderful opportunity for paid relocation to Greece!

In this role, you will be the primary point of contact for our German-speaking clients, ensuring they receive top-notch service and support. Your effective communication skills and dedication to client satisfaction will be crucial in representing our commitment to excellence.

Key Responsibilities:

• Provide exceptional customer service to our German-speaking clients via phone, email, and chat.
• Efficiently manage inquiries and resolve issues, creating a positive client experience.
• Accurately document all client interactions in our CRM system to facilitate effective follow-up.
• Collaborate with various internal teams to ensure client needs are addressed comprehensively.
• Stay knowledgeable about our products and services to better assist clients.

Requirements

Mercier Consultancy MD is excited to announce an opening for a Dutch Speaking Content Moderator to join our team in Sofia, Bulgaria! This role comes with a paid relocation package, offering you the chance to live in a vibrant city rich in history while making a meaningful contribution to our online community. As a Content Moderator, you will be responsible for evaluating and managing user-generated content, ensuring it aligns with our community guidelines and fosters a positive user experience.

Key Responsibilities

• Review and moderate user-generated content in Dutch to ensure compliance with community standards.
• Accurately classify content based on established policies and guidelines.
• Identify and report any inappropriate content or violations to the relevant teams.
• Provide insights on content trends and user interactions to enhance moderation strategies.
• Collaborate with team members to improve and refine moderation processes.
• Stay informed about company policies related to content moderation and community engagement.

Requirements

Mercier Consultancy MD is excited to announce an opportunity for a Dutch Speaking Content Moderator to join our team in Sofia, Bulgaria! This role offers a paid relocation package, allowing you to work in a thriving cultural hub while contributing to a safer online community. As a Content Moderator, your primary responsibilities will include reviewing and managing user-generated content to ensure it meets our community standards, creating a positive experience for our Dutch-speaking users.

Key Responsibilities

• Moderate and evaluate user-generated content in Dutch to ensure compliance with community guidelines.
• Accurately classify content based on established policies and provide moderation decisions.
• Identify and report inappropriate content or policy violations to the appropriate teams.
• Provide insights on content trends and user engagement to help improve moderation strategies.
• Work collaboratively with other team members to enhance content moderation processes.
• Stay informed about company policies related to content moderation and community interaction.

Requirements

Mercier Consultancy MD is excited to announce an opening for a Dutch Speaking Content Moderator to join our team in Sofia, Bulgaria! This role offers a paid relocation package, allowing you to experience the vibrant culture and dynamic environment of Sofia while contributing to maintaining a safe online community. In this position, you will evaluate and manage user-generated content to ensure it complies with community standards and guidelines.

Key Responsibilities

• Review and moderate user-generated content in Dutch to ensure compliance with established community guidelines.
• Accurately classify and evaluate content based on specified moderation policies.
• Identify and report any inappropriate content or policy violations to the relevant teams.
• Provide insights on content trends and user engagement to improve moderation strategies.
• Collaborate with other team members to enhance the efficiency of moderation processes.
• Stay updated on company policies regarding content moderation and community engagement.

Requirements