Venergy Marine Management is a dynamic, privately-owned shipping company headquartered in Piraeus, Greece. Operating a growing fleet of modern eco tanker vessels, we are committed to delivering safe, reliable, and efficient maritime transportation services worldwide.

As part of our growth strategy, we are looking for an HR Business Partner who will report directly to the Managing Director and Group HR Director and play a key role in supporting the development of our people, organization, and culture.

POSITION REQUIREMENTS

• Lead end-to-end recruitment and onboarding processes, partnering with hiring managers to attract and retain high-quality talent.
•   Identify learning and development needs, coordinate the design, development, and implementation of annual training plan.
•   Coordinate the annual performance management cycle and partner with managers in driving performance, recognizing high performers, and creating robust MBOs and development plans.
• Support organizational design initiatives and maintain accurate organizational structures and job descriptions.
• Support compensation, benefits and employee engagement initiatives aligned with business objectives.
• Uphold compliance with internal/external policies and requirements with particular focus on TMSA Element 2.
• Support the implementation of the Group's strategic HR initiatives and projects as required.

Venergy Marine Management is a dynamic, privately-owned shipping company headquartered in Piraeus, Greece. Operating a growing fleet of modern eco tanker vessels, we are committed to delivering safe, reliable and efficient maritime transportation services worldwide.

As part of our growth strategy, we are looking for an experienced Crew Manager who will report directly to the Managing Director and play a key role in building and maintaining a high-performing and sustainable seafarer workforce to support our expanding fleet. The position is based at our headquarters in Piraeus Tower.

POSITION REQUIREMENTS

Mercier Consultancy MD is thrilled to announce an exciting opportunity for Polish Speaking Customer Service Representatives for a leading Ride-Sharing Platform, with work based in beautiful Greece. This role is perfect for individuals who are passionate about mobility solutions and customer service. You will assist customers in Polish, helping them navigate our platform, manage rides, and ensure a seamless experience.

Key Responsibilities

• Handle customer inquiries regarding ride-sharing services, driver availability, and account management through phone, email, and live chat in Polish.
• Provide accurate information on service features, pricing, safety protocols, and promotions.
• Troubleshoot issues related to ride requests, payments, and user accounts.
• Manage customer complaints with empathy and professionalism, ensuring satisfaction.
• Document all interactions in the CRM system for tracking and quality assurance.
• Collaborate with internal teams to enhance customer service processes and improve user experience.
• Stay updated on industry trends, service updates, and company policies to assist customers effectively.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Italian Speaking Customer Service Representatives for a prominent transportation company in Greece. This role is ideal for individuals who are passionate about travel and transportation, and who enjoy providing top-notch customer service. In this position, you will assist Italian-speaking customers with their travel inquiries and logistics needs, ensuring a smooth and enjoyable experience.

Key Responsibilities

• Respond to customer inquiries regarding transportation services, schedules, and reservations via phone, email, and chat in Italian.
• Assist customers with booking processes, changes to reservations, and cancellation policies.
• Provide accurate information about routes, pricing, and service options.
• Resolve customer complaints and concerns professionally and promptly.
• Document all customer interactions effectively in the CRM system.
• Collaborate with operational teams to ensure optimal service delivery.
• Stay updated on transportation regulations and company policies to provide accurate assistance.

Requirements

Mercier Consultancy MD is thrilled to announce an exciting opportunity for Italian Speaking Customer Service Representatives for a leading transportation company. This remote position allows you to work from the comfort of your home in Greece while assisting customers with their transportation needs. If you are passionate about customer service and fluent in Italian, we want to hear from you!

Key Responsibilities

• Handle customer inquiries related to transportation services, including bookings, schedules, and policies via phone, email, and chat in Italian.
• Provide detailed information about routes, pricing, and available transportation options.
• Assist customers with managing their reservations, making changes, and resolving issues promptly.
• Document customer interactions accurately in the CRM system for record-keeping and follow-up.
• Collaborate with operational teams to address customer concerns effectively and ensure quality service delivery.
• Stay informed about industry trends and company updates to provide accurate information to customers.

Requirements

Mercier Consultancy MD is thrilled to present a unique opportunity for Slovak Speaking Customer Service Representatives in the Transportation industry, focusing on rail, shipping, and logistics. This role is tailored for individuals who have a passion for customer service and an interest in transportation solutions. As a representative, you will assist customers in Slovak, providing them with necessary information and support regarding their transportation needs.

Key Responsibilities

• Handle customer inquiries related to transportation services, scheduling, and pricing via phone, email, and live chat in Slovak.
• Provide customers with detailed information on shipping options, delivery timelines, and service policies.
• Assist customers with the booking process, as well as any changes or cancellations required.
• Resolve customer complaints and issues promptly while ensuring a high level of satisfaction.
• Accurately document customer interactions and maintain organized records in the CRM system.
• Collaborate with operational teams to provide real-time information and updates to customers.
• Stay informed about industry trends and service offerings in order to assist customers effectively.

Requirements

Mercier Consultancy MD is excited to present a unique opportunity for Czech Speaking Customer Service Representatives in the Transportation industry, specifically focusing on rail, shipping, and logistics. If you are passionate about customer service and have an interest in transportation solutions, this role is perfect for you. You will be the first point of contact for our clients, assisting them effectively while communicating in Czech.

Key Responsibilities

• Respond to customer inquiries related to transportation services, bookings, and schedules via phone, email, and live chat in Czech.
• Provide detailed information regarding shipping options, pricing, and delivery timelines.
• Assist customers with booking processes, changes, and cancellations of services.
• Handle customer complaints and issues promptly, maintaining high standards of service.
• Maintain accurate records of customer interactions and transactions in our CRM system.
• Collaborate with internal teams to ensure smooth operations and timely customer updates.
• Stay informed about transportation industry trends and service updates to provide accurate information to customers.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Polish Speaking Customer Service Representatives in the Transportation industry, specifically focusing on rail, shipping, and logistics. If you have a strong commitment to customer service and an interest in transportation solutions, this role is tailored for you. You will play a vital role in assisting customers with their transportation needs while providing exceptional service in Polish.

Key Responsibilities

• Handle customer inquiries related to transportation services, bookings, and schedules via phone, email, and live chat in Polish.
• Provide customers with information on shipping options, expected delivery times, and service regulations.
• Assist with the booking process, including changes and cancellations of services.
• Resolve issues or complaints promptly to ensure customer satisfaction.
• Document all customer interactions accurately in our CRM system for future reference.
• Collaborate with operational teams to provide real-time information and support to customers.
• Stay informed about transportation trends and service updates to better assist customers.

Requirements

Mercier Consultancy MD is excited to offer a rewarding opportunity for Nordic Speaking Customer Service Representatives in the Transportation industry, specifically focusing on rail, shipping, and logistics. If you are passionate about customer service and have a keen interest in transportation solutions, this role is tailored for you. You will play a pivotal role in assisting customers with their transportation inquiries while providing exceptional service in Nordic languages.

Key Responsibilities

• Handle customer inquiries related to transportation services, scheduling, and pricing via phone, email, and live chat in Nordic languages.
• Provide customers with information on shipping options, delivery timelines, and service regulations.
• Assist customers with booking processes, changes, and cancellations of services.
• Resolve any issues or complaints promptly, ensuring customer satisfaction.
• Keep accurate records of customer interactions and transactions in our CRM system.
• Collaborate with operational teams to provide real-time information to customers.
• Stay informed about transportation trends and service updates to assist customers effectively.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for French Speaking Customer Service Representatives in the Transportation industry, specifically focusing on rail, shipping, and logistics. If you have a passion for customer service and possess a keen interest in transportation solutions, this role is ideal for you. You will be instrumental in assisting customers with their transportation needs while delivering exceptional service in French.

Key Responsibilities

• Handle customer inquiries related to transportation services, scheduling, and pricing via phone, email, and live chat in French.
• Provide information on shipping options, expected delivery times, and service regulations.
• Assist customers with booking processes, changes, and cancellations of services.
• Resolve any issues or complaints promptly, ensuring customer satisfaction.
• Keep accurate records of customer interactions and transactions in our CRM system.
• Collaborate with operational teams to provide real-time information to customers.
• Stay informed about transportation trends and service updates to assist customers effectively.

Requirements