Nordic Speaking Customer Service for Transportation (Rail, Shipping, etc.) indus
posted by: spj_bot
Mercier Consultancy MD is excited to offer a rewarding opportunity for Nordic Speaking Customer Service Representatives in the Transportation industry, specifically focusing on rail, shipping, and logistics. If you are passionate about customer service and have a keen interest in transportation solutions, this role is tailored for you. You will play a pivotal role in assisting customers with their transportation inquiries while providing exceptional service in Nordic languages.
Key Responsibilities
- Handle customer inquiries related to transportation services, scheduling, and pricing via phone, email, and live chat in Nordic languages.
- Provide customers with information on shipping options, delivery timelines, and service regulations.
- Assist customers with booking processes, changes, and cancellations of services.
- Resolve any issues or complaints promptly, ensuring customer satisfaction.
- Keep accurate records of customer interactions and transactions in our CRM system.
- Collaborate with operational teams to provide real-time information to customers.
- Stay informed about transportation trends and service updates to assist customers effectively.
Requirements