Mercier Consultancy MD is thrilled to offer an incredible opportunity for Italian Speaking Customer Service Representatives specializing in Subscription-Based Services, with the unique advantage of working in beautiful Greece! This role is perfect for individuals looking to combine their passion for customer service with an exciting living experience in a vibrant country. As a customer service representative, you will assist customers in navigating their subscription inquiries while providing exceptional service in Italian.

Key Responsibilities

• Manage customer inquiries regarding subscription-based services via phone, email, and chat in Italian.
• Provide detailed information about subscription options, billing inquiries, and service features.
• Assist customers with account setup, modifications, and cancellations as needed.
• Resolve customer complaints and issues promptly to ensure a positive experience.
• Maintain accurate records of customer interactions and document outcomes in the CRM system.
• Collaborate with internal teams to enhance the customer experience and improve service delivery.
• Stay informed about industry trends and company updates to provide customers with accurate information.

Requirements

Mercier Consultancy MD is thrilled to announce an exciting opportunity for Italian Speaking Customer Service Representatives for a prestigious Fashion & Luxury Brand, with the unique opportunity to work in Greece. This role is perfect for individuals who are passionate about fashion and luxury goods and are committed to providing exceptional customer experiences. As a representative, you will assist clients in Italian, ensuring they receive premium support tailored to their needs.

Key Responsibilities

• Manage customer inquiries related to fashion products, order status, and brand services via phone, email, and live chat in Italian.
• Provide detailed information about product availability, features, and styling advice.
• Assist customers with order placements, returns, and exchanges.
• Resolve customer complaints with empathy and professionalism, ensuring a delightful shopping experience.
• Maintain accurate records of customer interactions and document inquiries in the CRM system.
• Collaborate with teams to enhance product knowledge and service delivery.
• Stay updated on the latest fashion trends and brand promotions to provide clients with relevant information.

Requirements

Mercier Consultancy MD is excited to offer an exceptional opportunity for Dutch Speaking Customer Service Representatives working within the Fashion & Luxury Brand sector in beautiful Greece. This role is perfect for individuals who are passionate about fashion and luxury, and who thrive in delivering top-notch customer service. As a representative, you will assist clients with their inquiries while conveying the brand's luxury ethos in Dutch.

Key Responsibilities

• Manage customer inquiries related to fashion and luxury products, including product details, order status, and service inquiries via phone, email, and chat in Dutch.
• Provide clients with personalized service, enhancing their shopping experience and addressing any concerns.
• Assist customers with order processing, returns, and exchanges while ensuring adherence to brand standards.
• Resolve customer complaints effectively, ensuring a high level of customer satisfaction.
• Document all customer interactions accurately in our CRM system for effective follow-up.
• Collaborate with various teams to ensure seamless service delivery and enhance the customer experience.
• Stay updated on the latest fashion trends and product offerings to provide informed advice to customers.

Requirements

This is a fixed-term employment contract from February to September. The role may be extended or converted into a regular position depending on performance and business needs. Comprehensive training and continuous support will be provided. Our Remote Customer Service Representative position offers a great opportunity to join a supportive team focused on helping our customers and providers have a smooth, positive experience. You’ll handle calls, chats, emails, and callbacks while guiding users through app navigation, payments, scheduling, and service questions. We’re looking for someone who brings strong communication, patience, and problem-solving skills, and who enjoys delivering great service in a fast-paced environment.

What You’ll Do

• Handle inbound calls, callback queues, chats, and email support.
• Manage 300+ weekly contacts (customer + provider support).
• Assist with app navigation, payments, scheduling, and service issues.
• Deliver high-quality service, meet performance expectations, and maintain policy compliance.
• Ensure strong communication, de-escalation, and issue resolution.

Work Schedule 

Operations run Monday–Friday, 6:00 AM–10:00 PM CST and Saturday–Sunday, 7:00 AM–6:00 PM CST.

You will render a minimum of forty (40) hours of work per week or as may be required by the operational schedule.

Join Our Team!

Are you fluent in Portuguese and looking for an exciting (remote) career opportunity in Greece? At Mercier Consultancy MD, we seek a dedicated and enthusiastic Portuguese Speaking Customer Representative to join our team.

This role comes with the amazing benefit of paid relocation to Greece, allowing you to immerse yourself in a vibrant culture while contributing to our customer service excellence.

Your Role:

• Provide outstanding customer support to Portuguese-speaking clients, ensuring their inquiries are handled with professionalism and care.
• Communicate effectively through various channels including phone, email, and chat.
• Familiarize yourself with our client systems to deliver high-quality service efficiently.
• Collaborate with team members to ensure the timely resolution of customer issues.

Requirements

• Fluency in Portuguese (both written and spoken) is essential for effective communication with clients.
• Strong communication skills and a customer-focused mindset.
• Eager to learn and adapt to new technologies suited for remote work.
• Self-motivated, proactive, and capable of thriving in a fast-paced environment.
• Willing to relocate to Greece for this fantastic opportunity!

Benefits

Join Our Team!

Are you fluent in Finnish and looking for an exciting (remote) opportunity in a vibrant country? At Mercier Consultancy MD, we are seeking a dedicated and enthusiastic Finnish Speaking Customer Representative.

This position comes with the fantastic benefit of paid relocation to Greece, allowing you to experience the warmth and culture of this beautiful country while making a significant impact in customer service.

Your Role:

• Provide exceptional support to Finnish-speaking clients, ensuring their inquiries are addressed professionally and promptly.
• Communicate via various channels, including phone, email, and chat.
• Learn and navigate our client systems to provide high-quality service efficiently.
• Collaborate with your team to ensure timely resolution of customer issues.

Requirements

• Fluency in Finnish (both written and spoken) is essential for effective communication with clients.
• Strong interpersonal and communication skills with a focus on customer satisfaction.
• Willingness to learn new tools and technologies suited for remote work.
• Self-motivated, proactive, and capable of thriving in a dynamic environment.
• Open to relocating to Greece for this incredible opportunity!

Benefits

Join Our Team!

Are you fluent in Finnish and seeking a new and exciting (remote) career opportunity? At Mercier Consultancy MD, we are in search of a dedicated and enthusiastic Finnish Speaking Customer Representative to join our dynamic team.

This position comes with the amazing benefit of paid relocation to Greece, allowing you to enjoy a rich cultural experience while enhancing your career in customer service.

Your Role:

• Provide exceptional customer support to Finnish-speaking clients, ensuring their inquiries are addressed with care and professionalism.
• Communicate effectively through various channels, including phone, email, and chat.
• Familiarize yourself with our client systems to deliver high-quality service efficiently.
• Collaborate with team members to ensure timely and effective resolution of customer issues.

Requirements

• Fluency in Finnish (both written and spoken) is required for effective communication with clients.
• Strong communication skills and a focus on customer satisfaction.
• Eagerness to learn and adapt to new technologies suited for remote work.
• Self-motivated, proactive, and capable of thriving in a fast-paced environment.
• Willingness to relocate to Greece for this exciting opportunity!

Benefits

Join Our Team!

Are you fluent in Danish and looking for an exciting (remote) opportunity? At Mercier Consultancy MD, we are seeking a dedicated and enthusiastic Danish Speaking Customer Representative.

This role comes with the fantastic benefit of paid relocation to Greece, allowing you to embrace a vibrant new culture while excelling in customer service.

Your Role:

• Provide outstanding customer support to Danish-speaking clients, handling inquiries with professionalism and care.
• Communicate effectively through various channels, including phone, email, and chat.
• Familiarize yourself with our client systems to ensure high-quality service delivery.
• Collaborate with team members to ensure swift resolution of customer issues.

Requirements

• Fluency in Danish (both written and spoken) is required for effective communication with clients.
• Strong communication skills with a commitment to customer satisfaction.
• Willing to learn and adapt to new technologies suitable for remote work.
• Self-motivated, proactive, and capable of thriving in a fast-paced environment.
• Open to relocating to Greece for this exciting opportunity!

Benefits

Join Our Team!

Are you fluent in Danish and seeking an exciting opportunity to work (remotely) while experiencing the beauty of Greece? At Mercier Consultancy MD, we are in search of a dedicated and enthusiastic Danish Speaking Customer Representative.

This position includes the fantastic benefit of paid relocation to Greece, giving you the chance to enjoy a vibrant culture and lifestyle while making a meaningful impact in customer service.

Your Role:

• Provide exceptional customer support to Danish-speaking clients, ensuring inquiries are managed with professionalism and care.
• Communicate effectively through various channels including phone, email, and chat.
• Familiarize yourself with our client systems to ensure high-quality service delivery.
• Collaborate with team members to ensure timely resolution of customer issues.

Requirements

• Fluency in Danish (both written and spoken) is required for effective communication with clients.
• Strong communication skills and a commitment to customer satisfaction.
• Willingness to learn and adapt to new technologies for remote work.
• Self-motivated, proactive, and able to thrive in a fast-paced environment.
• Open to relocating to Greece for this exciting opportunity!

Benefits

Join Our Team!

Are you fluent in Danish and looking for an exciting opportunity to work (remotely) in Greece? At Mercier Consultancy MD, we are seeking a dedicated and enthusiastic Danish Speaking Customer Representative to join our team.

This position offers the incredible benefit of paid relocation to Greece, allowing you to experience the beautiful Mediterranean lifestyle while making a significant impact on customer service.

Your Role:

• Provide outstanding customer support to Danish-speaking clients, addressing their inquiries with professionalism and care.
• Engage effectively through various communication channels, including phone, email, and chat.
• Become well-versed in our client systems to deliver high-quality service efficiently.
• Collaborate with your team to ensure timely resolution of customer issues.

Requirements

• Fluency in Danish (both written and spoken) is essential for effective communication with clients.
• Strong interpersonal skills and a commitment to customer satisfaction.
• Willingness to learn and adapt to new tools and technologies suited for remote work.
• Self-motivated, proactive, and capable of thriving in a fast-paced environment.
• Open to relocating to Greece for this remarkable opportunity!

Benefits