Mercier Consultancy MD is proud to offer an opportunity for French Speaking Customer Service Representatives in the Government & Public Sector industry. This position is suited for those who are passionate about public service and are committed to providing outstanding support to citizens and clients. As a customer service representative, you will assist individuals with their inquiries in French, ensuring they receive the assistance they need in a respectful and efficient manner.

Key Responsibilities

• Address customer inquiries related to government services, programs, and regulations via phone, email, and live chat in French.
• Provide accurate information and guidance on processes, applications, and eligibility for public services.
• Assist citizens with filing requests and navigating governmental services effectively.
• Resolve complaints and issues promptly, ensuring high levels of customer satisfaction.
• Document all interactions and maintain records in the CRM system in accordance with regulations.
• Collaborate with various government departments to enhance service delivery and resolve client issues.
• Stay updated on relevant laws, policies, and procedures to provide accurate information to customers.

Requirements

Mercier Consultancy MD is excited to announce an opportunity for Spanish Speaking Customer Service Representatives in the Food & Beverage industry. If you are a passionate individual with a keen interest in food and customer service, this role will provide you with the chance to assist customers while engaging in an exciting and vibrant industry. As a representative, you will play a vital role in addressing inquiries and ensuring that clients receive the best possible service in Spanish.

Key Responsibilities

• Handle customer inquiries related to food and beverage products, including orders, product information, and service-related questions via phone, email, and live chat in Spanish.
• Assist customers with online orders, including modifications, cancellations, and tracking of shipments.
• Provide information about product offerings, promotions, and nutritional details.
• Resolve customer complaints and issues efficiently and professionally.
• Document all customer interactions accurately in our CRM system.
• Collaborate with the sales and logistics teams to ensure timely delivery and service quality.
• Stay current with industry trends and company offerings to effectively support customers.

Requirements

Mercier Consultancy MD is excited to offer a fantastic opportunity for Portuguese Speaking Customer Service Representatives in the retail industry. This role is perfect for individuals who have a passion for customer interaction and excellence in service. As a member of our customer service team, you will assist customers with their inquiries related to products, services, and experiences, all while communicating effectively in Portuguese.

Key Responsibilities

• Manage customer inquiries regarding retail products, orders, and services via phone, email, and chat in Portuguese.
• Provide detailed information on product availability, pricing, and promotional offers.
• Assist customers with order processing, returns, and exchanges.
• Resolve any customer complaints and issues with a positive and solutions-oriented approach.
• Document customer interactions accurately in the CRM system for future reference.
• Collaborate with other departments to enhance customer satisfaction and streamline processes.
• Stay updated on product knowledge and retail trends to provide exceptional service.

Requirements

Mercier Consultancy MD is excited to present an opportunity for Polish Speaking Customer Service Representatives in the Food & Beverage industry. This role is ideal for individuals who are passionate about food and beverage products and enjoy helping customers through their inquiries. As a key member of our team, you will provide exceptional service to customers in Polish, ensuring they have the information they need to enhance their experience with our offerings.

Key Responsibilities

• Respond to customer inquiries regarding food and beverage products, pricing, and availability via phone, email, and chat in Polish.
• Assist customers with order placement, modifications, and tracking.
• Provide information about product ingredients, nutritional content, and allergen concerns.
• Resolve customer complaints promptly to ensure a positive experience.
• Document customer interactions accurately and maintain records in the CRM system.
• Collaborate with sales and product teams to enhance customer support and service delivery.
• Stay informed about industry trends and product offerings to provide knowledgeable assistance.

Requirements

Mercier Consultancy MD is excited to offer a fantastic opportunity for Nordic Speaking Customer Service Representatives in the telecommunications industry. If you are a customer-oriented individual with a passion for technology and communication, this role is tailored for you. You will provide vital support to customers, assisting them with inquiries about telecommunications products and services in their native Nordic languages.

Key Responsibilities

• Handle customer inquiries related to telecommunications services, including plans, devices, and troubleshooting, through phone, email, and live chat in Nordic languages.
• Provide clear and accurate information regarding service offerings, pricing, and terms of service.
• Assist customers with account management, activation, and changes to their services.
• Resolve customer complaints and technical issues promptly, ensuring high satisfaction rates.
• Document customer interactions and feedback in the customer relationship management (CRM) system.
• Collaborate with technical and operational teams to enhance customer experience.
• Stay updated on telecommunications advancements and company offerings to assist customers effectively.

Requirements

Mercier Consultancy MD is excited to announce a new opening for Nordic Speaking Customer Service Representatives in the biotechnology industry. This position is perfect for individuals who are not only passionate about customer service but also interested in the advancements within the biotechnology sector. In this role, you will provide essential support to customers and partners in their native Nordic languages, ensuring a seamless experience with our innovative biotechnology products and services.

Key Responsibilities

• Handle customer inquiries related to biotechnology products and services through phone, email, and chat in Nordic languages.
• Educate clients on product applications, usage guidelines, and compliance requirements.
• Assist in troubleshooting and resolving any issues related to product functionality.
• Document all interactions clearly and follow up with customers to ensure satisfaction.
• Work closely with internal teams to facilitate efficient service delivery and enhance customer experience.
• Stay updated on industry trends and product knowledge to provide informed and accurate assistance.

Requirements

Mercier Consultancy MD is excited to announce a fantastic opportunity for Nordic Speaking Customer Service Representatives in the aviation industry. This position is perfect for individuals who are passionate about travel and customer service, and who are fluent in one or more Nordic languages. As a representative, you will assist travelers with their inquiries, providing support and ensuring a smooth journey in this dynamic sector.

Key Responsibilities

• Handle customer inquiries related to aviation services, including flight bookings, cancellations, and travel policies via phone, email, and live chat in Nordic languages.
• Provide information on flight schedules, baggage policies, and other travel-related questions.
• Assist customers in resolving issues, from ticketing problems to special requests.
• Document customer interactions accurately in our CRM system to ensure proper follow-up.
• Collaborate with internal teams and airline partners to resolve customer issues quickly.
• Stay informed about industry updates and best practices to provide accurate support.

Requirements

Mercier Consultancy MD is excited to open applications for the role of Dutch Speaking Customer Service Representatives in the telecommunications industry. This position is perfect for individuals who thrive in fast-paced environments and are passionate about helping customers navigate their telecommunications needs. As a representative, you will communicate with customers in Dutch, providing assistance, resolving issues, and ensuring they receive the highest level of service.

Key Responsibilities

• Handle customer inquiries related to telecommunications services, plans, and devices via phone, email, and live chat in Dutch.
• Provide support for service activation, troubleshooting, and billing inquiries.
• Assist customers with account management, including changes to plans and services.
• Resolve issues and complaints efficiently, ensuring customer satisfaction.
• Maintain up-to-date knowledge of telecommunications products and services.
• Accurately document customer interactions in the customer relationship management (CRM) system.
• Collaborate with technical support teams to address service-related challenges.

Requirements

Mercier Consultancy MD is excited to offer a fantastic opportunity for Dutch Speaking Customer Service Representatives in the Information Technology (IT) industry. Join our dynamic team where you will be at the forefront of assisting clients with their IT-related inquiries and support needs. With your fluency in Dutch, you will help ensure that customers receive high-quality service and technical assistance, enhancing their overall experience with our innovative IT solutions.

Key Responsibilities

• Manage customer inquiries related to IT products and services via phone, email, and chat in Dutch.
• Provide technical support assistance and troubleshoot issues for software and hardware applications.
• Educate customers on product features, updates, and troubleshooting techniques.
• Document customer interactions and technical issues accurately, ensuring follow-up where necessary.
• Collaborate with technical support teams to deliver solutions and resolve complex inquiries.
• Stay updated on industry trends and advancements to better assist customers.
• Participate in continuous learning opportunities to enhance product knowledge and service skills.

Requirements

InfyStrat is looking for an experienced Oracle EBS (E-Business Suite) Consultant to join our team. In this role, you will be responsible for the implementation, customization, and support of Oracle EBS applications across various modules, including Finance, Supply Chain, and Human Resources. You will engage with business stakeholders to analyze requirements and provide tailored solutions that enhance operational efficiency. The ideal candidate will have a strong background in Oracle EBS functionality alongside a commitment to delivering high-quality service. At InfyStrat, we thrive on innovation and collaboration, and your expertise will be instrumental in optimizing our clients' use of Oracle EBS. If you are ready to take on exciting challenges in a dynamic environment, we encourage you to apply.