Mercier Consultancy MD is delighted to announce a vacancy for Portuguese Speaking Customer Service Representatives in the manufacturing industry. This position is perfect for individuals who are proactive, detail-oriented, and passionate about providing exceptional customer service. In this role, you will assist clients and stakeholders in navigating their inquiries related to manufacturing processes and products while communicating effectively in Portuguese.

Key Responsibilities

• Handle customer inquiries regarding manufacturing products, services, and orders through phone, email, and chat in Portuguese.
• Provide detailed information about product specifications, availability, and pricing.
• Assist customers with order management, including tracking and delivery inquiries.
• Resolve customer complaints and issues efficiently while ensuring a positive experience.
• Accurately document customer interactions and maintain up-to-date records in the CRM system.
• Collaborate with production and logistics teams to convey customer feedback and enhance service delivery.
• Stay informed on manufacturing industry trends and company offerings to provide relevant insights to customers.

Requirements

Mercier Consultancy MD is excited to announce an opening for German Speaking Customer Service Representatives in the manufacturing industry. This position offers a unique opportunity for individuals who are interested in the technical aspects of manufacturing and are committed to providing exceptional customer support. In this role, you will assist clients in addressing their inquiries and concerns regarding products, services, and order management, all while communicating effectively in German.

Key Responsibilities

• Manage customer inquiries related to manufacturing products and services via phone, email, and live chat in German.
• Provide detailed information about product specifications, pricing, and order status.
• Assist customers with order placements, modifications, and troubleshooting any issues that may arise.
• Document customer interactions and maintain accurate records in the CRM system.
• Collaborate with the logistics and production teams to ensure timely delivery and service quality.
• Stay updated on manufacturing processes and product offerings to provide comprehensive support.

Requirements

🚨 Urgent Requirement! 🚀

Oracle Siebel Expert Wanted! 💻

Location: South Africa 🇿🇦

Key Requirements:

- 2+ years of experience in Siebel Open UI 📊

- 5+ years of experience in Siebel EAI integration, configuration, scripting, and workflows 💻

- Strong expertise in Siebel config areas:

- Workflows 🌐

- EAI Integrations 🤝

- Web services (Inbound and Outbound) 🌈

- XSLT 📝

- Data Maps 🗺️

- VBC 📊

- EBC 📈

- Dispatch Service 🚚

- RCR 📝

- eScripting 💻

- SOAP and REST API 📱

Nice to Have:

- Experience in customer-facing roles 🤝

- Prior experience in Telecom domain and Siebel Order Management implementations 📈

How to Apply:

If you meet the requirements, please share your resume with:

Sonia Sharma 📲

sonia.sharma@infystrat.com 📧

Don't miss out! Apply now! 🚀