Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Chat Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Chat Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

Mercier Consultancy MD is excited to present a fantastic opportunity for a Czech Speaking Player Support Specialist for Riot Games, located in the vibrant country of Bulgaria. This role is ideal for individuals who are enthusiastic about gaming and dedicated to delivering exceptional support to enhance the player experience. As a pivotal member of the support team, you will engage with Czech-speaking players, addressing their inquiries and ensuring satisfaction with Riot Games' offerings.

Key Responsibilities

• Deliver outstanding player support to Czech-speaking customers via chat, email, and phone.
• Assist players with game inquiries, technical issues, and account management concerns.
• Quickly and effectively resolve player issues to maintain a high level of satisfaction.
• Accurately document player interactions and feedback to aid in service improvement.
• Work collaboratively with game developers and community management to relay player insights and concerns.
• Remain up to date with game features, events, and industry trends to provide knowledgeable support.

Requirements

Join the dynamic team at Mercier Consultancy MD as a Czech Speaking Gaming Support Specialist! We are offering a fantastic opportunity to work remotely with the added benefit of paid relocation to the trendy city of Sofia, Bulgaria. If you are an avid gamer and love helping others navigate their gaming adventures, this is the perfect role for you!

Key Responsibilities

• Deliver exceptional customer service in Czech through email only.
• Assist customers with inquiries about games, account issues, and technical problems.
• Identify and troubleshoot any issues to enhance the gaming experience for our users.
• Keep detailed records of customer interactions and feedback to contribute to service improvements.
• Work closely with game development teams to communicate player insights and enhance gameplay.
• Stay informed about the latest gaming trends and updates to provide informed support.

Requirements

Mercier Consultancy MD is delighted to offer an exciting opportunity for a Czech Speaking Customer Service Agent for Booking.com, with the added benefit of paid relocation to the enchanting land of Greece. In this vital role, you will support Czech-speaking customers by assisting them with their travel arrangements and inquiries, ensuring they have an unforgettable experience.

Responsibilities

• Address customer inquiries in Czech through various communication channels such as phone, email, and chat.
• Assist clients with the booking process, modifications, and cancellations, ensuring a smooth user experience.
• Troubleshoot and resolve issues related to reservations promptly and efficiently.
• Document and track customer interactions in the CRM system for reference and quality assurance.
• Collaborate with teams within the organization to address complex customer concerns effectively.
• Stay updated on company promotions, services, and policies to provide accurate information to customers.

Requirements

Mercier Consultancy MD is seeking a skilled Content Moderator fluent in Polish, Czech, or Slovak, alongside English, to join our team in Sofia, Bulgaria! This role includes a paid relocation package, making it an ideal opportunity for individuals looking to embrace a new cultural experience while playing a critical role in maintaining a safe online community. In this position, you will be responsible for moderating user-generated content to ensure it adheres to community standards and guidelines.

Key Responsibilities

• Moderate and evaluate online content in Polish, Czech, or Slovak, as well as English, to ensure compliance with community guidelines.
• Classify and assess content according to established moderation policies.
• Identify and report inappropriate content or policy violations to the necessary teams.
• Provide insights on content trends and user engagement to improve moderation strategies.
• Collaborate with colleagues to enhance content moderation processes.
• Remain up-to-date on company policies regarding content moderation and community interaction.

Requirements

Mercier Consultancy MD is thrilled to offer a unique opportunity for a Czech Speaking Customer Service Agent based in Bulgaria, complete with fully paid relocation. This role is perfect for individuals looking to embrace a new adventure while providing exceptional customer support to Czech-speaking clients in an international setting.

Responsibilities

• Deliver outstanding support to Czech-speaking customers via phone, email, and chat for various inquiries and issues.
• Provide accurate information regarding products and services, ensuring clarity and understanding for customers.
• Handle and resolve customer complaints professionally, striving for complete customer satisfaction.
• Maintain detailed records of customer interactions within the CRM system to uphold service standards.
• Collaborate with team members to enhance customer relationships and service delivery.
• Stay informed of product updates, company policies, and industry trends to provide informed assistance.

Requirements

Mercier Consultancy MD is seeking a talented Content Moderator proficient in both Czech and English to join our dynamic team in Sofia, Bulgaria! This role comes with a paid relocation package, making it an exciting opportunity for those looking to experience life in a vibrant city while ensuring a safe online environment. As a Content Moderator, you will review and manage user-generated content to guarantee compliance with community standards, while providing a positive experience for our users.

Key Responsibilities

• Moderate user-generated content in both Czech and English, adhering to established community guidelines.
• Assess and classify content accurately based on predefined moderation policies.
• Identify, report, and escalate instances of inappropriate content or violations to the relevant teams.
• Provide valuable insights regarding content trends and user interactions to inform moderation strategies.
• Collaborate with team members to develop and refine moderation processes.
• Stay up-to-date with company policies regarding content moderation and community engagement.

Requirements

Mercier Consultancy MD is seeking a Czech Speaking Content Moderator to join our team in Sofia, Bulgaria! This fantastic opportunity includes a fully paid relocation package, making it perfect for individuals looking to experience life in a vibrant European city while playing a crucial role in maintaining a safe online environment. As a Content Moderator, you will be responsible for reviewing and moderating user-generated content to ensure it complies with established community guidelines.

Key Responsibilities

• Moderate and assess user-generated content in Czech to ensure adherence to community standards.
• Classify and evaluate content based on established moderation policies.
• Identify and escalate inappropriate content or violations to the relevant teams.
• Provide insights regarding content trends and user interactions to help refine moderation strategies.
• Work collaboratively with team members to enhance moderation processes and best practices.
• Stay updated on company policies related to content moderation and community engagement.

Requirements

Mercier Consultancy MD is seeking a Content Moderator with proficiency in both Czech and English to join our team in Sofia, Bulgaria! This role not only offers the chance to contribute to a positive online community but also includes a relocation package to help you transition smoothly to a new cultural environment. As a Content Moderator, you will be responsible for reviewing and moderating user-generated content to ensure it aligns with our community standards and guidelines.

Key Responsibilities

• Review and moderate user-generated content in Czech and English to ensure compliance with established community guidelines.
• Classify and evaluate content accurately based on specified moderation policies.
• Identify and report any inappropriate content or policy violations to the appropriate teams.
• Provide insights on content trends and user interactions to enhance moderation strategies.
• Work closely with other team members to improve moderation processes and practices.
• Stay informed about company policies regarding content moderation and community engagement.

Requirements