Mercier Consultancy MD is pleased to present an exciting opportunity for a Dutch/Flemish Speaking Agent for Proximus, allowing you to work remotely from the beautiful country of Greece. In this role, you will play a key part in delivering outstanding customer service to Dutch-speaking clients, helping them navigate Proximus' product offerings and support.

Responsibilities

• Provide exceptional customer service to Dutch/Flemish-speaking clients via phone, email, and chat, addressing inquiries and providing appropriate solutions.
• Assist customers with account management, troubleshooting, and any technical issues they may face with Proximus services.
• Keep up to date with Proximus' latest products, services, and promotions to provide accurate information.
• Document customer interactions and maintain accurate records in the CRM system for quality assurance.
• Collaborate with colleagues and other departments to ensure a seamless customer experience and resolve escalated issues efficiently.
• Contribute to ongoing improvements in customer service strategies and processes.

Requirements

We are OB Streem, a leading end-to-end logistics provider delivering intelligent and innovative solutions in Southeast Europe. Our rich heritage stems from decades of expertise with ORBIT (Orphee Beinoglou International Transports) and Makios Logistics and drives our forward-thinking approach in providing excellence in service.

We believe every journey begins with a commitment—to our clients and our team. With a deep-rooted passion and a drive to redefine industry standards, we strive to create seamless logistics solutions that empower businesses and individuals alike. Our mission is to navigate the complexities and challenges of global logistics, ensuring flexibility, reliability, efficiency, and an unwavering focus on customer satisfaction.

As part of the OB Streem family, you will be contributing to maintain a legacy of excellence while being empowered to innovate, collaborate, and make a meaningful impact every day. If you share our vision of transforming logistics into an experience of trust and reliability, we invite you to embark on this exciting journey with us.

We are actively seeking a Talent Acquisition Specialist to join our Talent Acquisition team in Marousi.

We are seeking a highly experienced and driven Enterprise Solution Sales Executive with a proven track record in solution selling within complex enterprise environments. This role is focused on driving strategic sales of Microsoft Dynamics 365 solutions across targeted industries, including manufacturing, retail, financial services, and professional services.

The ideal candidate will be a consultative seller who understands industry challenges and can position Dynamics 365 as a transformative platform for business growth and operational efficiency.

Robusta Technology Group (RTG) is a key driver of digital transformation by providing a holistic tech ecosystem. RTG works with its local and international partners to help build digital customer experiences, establish remote engineering hubs and build ventures across multiple industries and domains. In this pursuit, RTG serves as a catalyst for impact and growth through events, spaces and content focused on creating impact and growth across the different interactions. 

Robusta is a tech agency working with a diverse client base across different sectors & industries on implementing digital transformation programs. Engagements are typically focused on digitization of existing operations & processes and/or activation of digital customer engagement channels. With a team of 100+ tech and market consultants, robusta maintains an impactful footprint across EMEA and engages with its clients through its two key operations hubs in Egypt and Germany. You will be working with our partner Hyperone.

Job Overview

Mercier Consultancy Medical is seeking enthusiastic Nederlands/Vlaamse Klantenservice-vertegenwoordigers to join our team remotely from Greece! If you have a passion for customer service and enjoy helping others, this is the perfect opportunity for you. As a Customer Service Representative, you will be the first point of contact for our clients, assisting them with their inquiries and ensuring a high level of satisfaction. We are committed to providing a positive working environment that values your contributions and supports your professional growth.

Key Responsibilities

• Provide exceptional customer service to clients through various channels (phone, email, and chat).
• Identify and resolve customer issues and queries in a timely manner.
• Document all customer interactions and maintain accurate records.
• Assist in the development of customer service procedures and best practices.
• Collaborate with team members to enhance customer satisfaction and loyalty.
• Stay updated on product knowledge and services offered by the company.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for a Dutch Speaking Customer Service Agent based in Lisbon, with a competitive salary of 2000 Euro per month. In this role, you will be part of a dynamic team that provides exceptional support to Dutch-speaking clients, enhancing their experience with our services and products.

Responsibilities

• Assist Dutch-speaking customers through phone, email, and chat, addressing inquiries and concerns with professionalism.
• Provide information about services, facilitate order placements, and manage customer accounts.
• Resolve customer complaints effectively while ensuring satisfaction and retention.
• Maintain accurate records of customer interactions in the CRM system for quality assurance.
• Collaborate with internal teams to improve processes and enhance customer service delivery.
• Stay updated on product knowledge and company policies to provide the best support possible.

Requirements

Join Mercier Consultancy MD as a Customer Solutions Specialist, where your language skills in Polish and English will shine. This dynamic position offers the exciting opportunity of paid relocation to Sofia, Bulgaria! As a Customer Solutions Specialist, you will be the voice of our brand, helping Polish-speaking clients navigate their inquiries and providing them with tailored solutions to ensure a seamless experience.

Key Responsibilities

• Provide exceptional customer support to Polish-speaking clients, addressing inquiries and resolving issues efficiently.
• Engage in proactive communication to foster strong relationships with our clients and understand their needs.
• Document interactions and maintain accurate records in our customer management system.
• Work collaboratively with cross-functional teams to deliver effective solutions and enhance customer satisfaction.
• Analyze feedback and suggest improvements to our service processes based on client experiences.
• Keep abreast of product knowledge and updates to provide informed assistance to clients.

Requirements

Mercier Consultancy MD is seeking a passionate Hungarian Speaking Game Support Advisor to join our dynamic team in Sofia, with all relocation costs covered. This role is ideal for individuals who are enthusiastic about gaming and possess a knack for customer service. You will be the voice of our gaming community, assisting Hungarian-speaking players in resolving their inquiries and enhancing their gaming experience.

Key Responsibilities

• Provide exceptional support to Hungarian-speaking gamers via email.
• Assist players with a range of inquiries, from technical issues to account management.
• Ensure that all player concerns are addressed promptly, leading to increased customer satisfaction.
• Maintain accurate records of player interactions and feedback for future reference and improvement.
• Collaborate with internal teams to relay feedback and ensure the gaming experience meets player expectations.
• Stay informed about game updates, features, and community news to provide knowledgeable assistance.

Requirements

Mercier Consultancy MD is excited to announce an opportunity for a Hungarian Speaking Game Support Advisor, with relocation to Sofia fully covered. This position is perfect for gaming enthusiasts who enjoy helping others and providing support to players. As a Game Support Advisor, you will assist Hungarian-speaking players in navigating their inquiries, ensuring they have a seamless and enjoyable gaming experience.

Key Responsibilities

• Deliver outstanding game support to Hungarian-speaking customers through email.
• Assist players with game inquiries, technical issues, account management, and gameplay questions.
• Provide timely and accurate solutions to player concerns, ensuring high satisfaction levels.
• Document player interactions and feedback in the CRM system to support continual service improvement.
• Collaborate with development and community teams to relay player feedback and contribute insights for better service.
• Stay updated on game features, events, and industry trends to offer knowledgeable and relevant assistance.

Requirements

Mercier Consultancy MD is thrilled to announce a unique opportunity for a Dutch Speaking Customer Service Agent to work remotely from anywhere in the world. This position allows you to engage with Dutch-speaking customers while fostering a global work environment. You will be the key point of contact, ensuring that clients receive the highest standard of support and service.

Responsibilities

• Provide exceptional customer service to Dutch-speaking clients via phone, email, and chat, addressing inquiries and concerns.
• Offer accurate product information, assist with order processing, and guide customers through various service-related questions.
• Resolve complaints and issues with professionalism, aiming to maintain high levels of customer satisfaction.
• Document customer interactions and feedback in the CRM system for quality assurance and continuous improvement.
• Collaborate with team members across different time zones to ensure seamless communication and service delivery.
• Stay informed about company products, policies, and industry trends to provide clients with relevant information.

Requirements