As Telesales Team Manager, you'll be the guiding force for a team of Telesales representatives who are passionate about providing top-notch service to our customers. Your mission will be to inspire and support your team as they engage in meaningful conversations with potential clients, all while driving new business sales.

Reporting directly to the Fleet Sales Manager, you'll take charge of motivating your team to hit those all-important targets and maintain our high service standards. You'll be involved in analysing performance metrics, celebrating successes, and identifying areas for growth.

Your role goes beyond numbers; you're a coach, a mentor, and an encouraging presence. You’ll embody our customer-first philosophy and play a crucial part in our continued success!

Duties & Responsibilities

We are OB Streem, a leading end-to-end logistics provider delivering intelligent and innovative solutions in Southeast Europe. Our rich heritage stems from decades of expertise with ORBIT (Orphee Beinoglou International Transports) and Makios Logistics and drives our forward-thinking approach in providing excellence in service.

We believe every journey begins with a commitment—to our clients and our team. With a deep-rooted passion and a drive to redefine industry standards, we strive to create seamless logistics solutions that empower businesses and individuals alike. Our mission is to navigate the complexities and challenges of global logistics, ensuring flexibility, reliability, efficiency, and an unwavering focus on customer satisfaction.

As part of the OB Streem family, you will be contributing to maintain a legacy of excellence while being empowered to innovate, collaborate, and make a meaningful impact every day. If you share our vision of transforming logistics into an experience of trust and reliability, we invite you to embark on this exciting journey with us.

We are actively seeking an Credit Control Professional to join our offices in Elefsina.

Mercier Consultancy MD is thrilled to present an opportunity for Swedish Speaking Customer Service Representatives in a leading Health Technology Company based in Greece. This role is ideal for proactive individuals who are passionate about health technology and dedicated to providing exceptional customer support. As part of our dynamic team, you will assist clients and healthcare professionals in navigating our health technology solutions in Swedish.

Key Responsibilities

• Respond to customer inquiries regarding health technology products, services, and support via phone, email, and chat in Swedish.
• Guide customers through product features, usage, and troubleshooting of technical issues.
• Assist healthcare professionals in understanding and utilizing health technology solutions effectively.
• Document and maintain accurate records of customer interactions in our CRM system.
• Collaborate with technical teams to resolve complex issues and improve customer satisfaction.
• Stay informed about industry developments and product updates to provide precise assistance.

Requirements

Mercier Consultancy MD is thrilled to present an exciting opportunity for Portuguese Speakers looking for jobs in Greece! We offer a fully paid relocation package to support you in making this dynamic move. If you are passionate about providing excellent customer service and have strong communication skills in Portuguese, we want you to join our team!

Key Responsibilities

• Engage with Portuguese-speaking customers via phone, email, and chat, providing exceptional support and assistance.
• Address inquiries, assist with product information, and resolve issues efficiently to ensure customer satisfaction.
• Document customer interactions accurately in our database and maintain up-to-date records.
• Collaborate with cross-functional teams to improve the overall customer experience and workflow.
• Stay informed about our products and services to offer knowledgeable assistance to clients.
• Participate in training and development opportunities to grow your skills and advance your career.

Requirements

Mercier Consultancy MD is thrilled to present an exciting opportunity for Portuguese Speaking Customer Service Representatives for a leading tobacco company in Greece. This position is perfect for dynamic individuals passionate about customer service and committed to helping clients navigate their inquiries regarding tobacco products and services in Portuguese.

Key Responsibilities

• Manage customer inquiries related to tobacco products and services via phone, email, and chat in Portuguese.
• Provide information on product features, availability, and promotions, ensuring compliance with local regulations.
• Assist customers in understanding the company's offerings and navigating any service-related issues.
• Resolve customer complaints and issues effectively and professionally.
• Accurately document customer interactions and maintain records in the CRM system.
• Collaborate with internal teams to enhance product knowledge and customer satisfaction.
• Stay updated on industry trends and regulations affecting tobacco products to provide accurate information.

Requirements

Mercier Consultancy MD is thrilled to announce an exciting opportunity for Portuguese Speaking Customer Service Representatives for a leading tobacco company, based in Athens, Greece. If you are passionate about providing outstanding customer service and enjoy working in a dynamic environment, this position is for you! In this role, you will assist customers with their inquiries and concerns regarding tobacco products, all while communicating in Portuguese.

Key Responsibilities

• Manage customer inquiries related to tobacco products, brands, and services via phone, email, and live chat in Portuguese.
• Provide accurate information on product availability, promotions, and company policies.
• Assist customers with order management and resolve any issues connected to their purchases.
• Document customer interactions thoroughly in the CRM system to ensure effective follow-up
• Collaborate with internal teams to address service challenges and enhance customer satisfaction.
• Stay updated on industry trends and product innovations to provide knowledgeable assistance.

Requirements

Mercier Consultancy MD is thrilled to present an exciting opportunity for Polish Speaking Customer Service Representatives for a prominent Consumer Electronics Company based in Greece. This role is perfect for individuals who are passionate about technology and dedicated to providing exceptional customer service. You will assist Polish-speaking customers with their inquiries related to a wide array of consumer electronics, ensuring they have a positive experience.

Key Responsibilities

• Respond to customer inquiries regarding consumer electronics products, troubleshooting, and services via phone, email, and live chat in Polish.
• Provide assistance with product features, specifications, and usage instructions.
• Help customers resolve issues related to their purchases, including warranty inquiries and service appointments.
• Document customer interactions accurately in the CRM system.
• Work closely with technical support and sales teams to ensure customer satisfaction.
• Stay informed about current products, industry trends, and promotions to deliver accurate information.

Requirements

Mercier Consultancy MD is thrilled to present an exciting opportunity for Italian Speaking Customer Service Representatives for a leading tech company based in Greece. This role is perfect for individuals who are passionate about technology and dedicated to delivering top-notch customer support. As a key member of our team, you will assist customers in navigating their tech-related inquiries, providing assistance in Italian.

Key Responsibilities

• Manage customer inquiries related to tech products and services via phone, email, and chat in Italian.
• Provide accurate information on product features, specifications, and user troubleshooting.
• Assist customers with technical issues, helping them to resolve their problems efficiently.
• Document customer interactions effectively and maintain records in our CRM system.
• Collaborate with technical support teams to address customer complaints and provide solutions.
• Stay informed about the latest technology trends and product updates to enhance the customer experience.

Requirements

Mercier Consultancy MD is thrilled to announce a vacancy for Italian Speaking Customer Service Representatives for an Imaging Technology Company located in Greece. This position is perfect for individuals passionate about technology and dedicated to delivering excellent customer support. In this role, you will engage with clients in Italian, assisting them with inquiries related to imaging products and ensuring they receive outstanding service.

Key Responsibilities

• Handle customer inquiries related to imaging technology products and services via phone, email, and live chat in Italian.
• Provide detailed information about product specifications, usage, and troubleshooting.
• Assist customers with order placement, modifications, and technical issues.
• Resolve customer complaints effectively and courteously to ensure satisfaction.
• Document all customer interactions accurately in the CRM system for future reference.
• Collaborate with technical support and operational teams to address customer needs swiftly.
• Stay updated on industry trends and product developments to enhance the customer experience.

Requirements

Mercier Consultancy MD is pleased to announce a position for Italian Speaking Customer Service Representatives for a leading Consumer Electronics Company in Greece. This role is ideal for individuals who are enthusiastic about technology and enjoy providing exceptional customer support. As a customer service representative, you will assist customers in Italian, addressing their inquiries and helping them navigate the world of consumer electronics.

Key Responsibilities

• Handle customer inquiries related to consumer electronics products, including features, specifications, and troubleshooting via phone, email, and chat in Italian.
• Assist customers with order placement, tracking, and modifications to their accounts.
• Provide technical support and guidance on product usage and setup.
• Resolve customer complaints and issues efficiently, ensuring high levels of satisfaction.
• Accurately document all interactions and customer requests in the CRM system.
• Collaborate with sales and technical teams to provide comprehensive support to customers.
• Stay informed about current products, promotions, and emerging technologies to enhance customer interactions.

Requirements