Join our client’s Nordic Clothing Brand Customer Experts team in Crete, Greece!

How would you feel if your office was just a breath away from beaches with crystal-clear waters? Does year-long sunshine – along with flavorful Greek cuisine – sound like an option you’d like to explore?

If you are fluent in Danish and possess an unparalleled passion for self-expression through fashion, grab the opportunity and come work with our client’s Danish Online Fashion Brand support team.

What you will do:

• Be the primary point of contact for customer requests, representing Europe’s most fashionable tech company
• Utilize phone calls, e-mails and chats in order to provide a seamless customer experience
• Handle inquiries about product orders, payments and deliveries, as well as complaints – always in a professional and timely manner
• Turn every customer into a happy customer!
• Exchange ideas and solutions with your colleagues!
• Enjoy your time in Greece!

Requirements

Robusta Technology Group (RTG) is a key driver of digital transformation by providing a holistic tech ecosystem. RTG works with its local and international partners to help build digital customer experiences, establish remote engineering hubs and build ventures across multiple industries and domains. In this pursuit, RTG serves as a catalyst for impact and growth through events, spaces and content focused on creating impact and growth across the different interactions. 

Robusta is a tech agency working with a diverse client base across different sectors & industries on implementing digital transformation programs. Engagements are typically focused on digitization of existing operations & processes and/or activation of digital customer engagement channels. With a team of 100+ tech and market consultants, robusta maintains an impactful footprint across EMEA and engages with its clients through its two key operations hubs in Egypt and Germany. 

Key Accountabilities

Product Strategy & Roadmap

• Define and own the product vision, strategy, and roadmap.
• Identify market opportunities and drive product-market fit.
• Set product success metrics and monitor performance.

Product Delivery

Staff Data Scientist

Location: San Francisco, CA (100% On-site)

Compensation: $200,000 - $300,000 (Base Salary) + Equity

We are a high-growth, well-funded AI company building the most advanced conversational AI agents for the enterprise, serving customers like Duolingo, Notion, and Rippling. We are seeking a Staff Data Scientist to bring deep technical rigor, advanced statistical methods, and analytical frameworks to our product and business strategy. This role requires a blend of strong analytical expertise, product acumen, and the ability to influence strategic decision-making at the highest levels.

As a Staff Data Scientist, you will be the primary driver of data-driven decision-making and the experimentation culture across the entire company. Your work will directly inform product strategy and company performance.

In this role, you will:

Mercier Consultancy MD is thrilled to invite applications for the position of Dutch Speaking Front Office Technical Advisor, with the exciting opportunity of paid relocation to Sofia. This role is ideal for individuals who are passionate about customer service and possess a knack for technical problem-solving. As a Front Office Technical Advisor, you will serve as the primary point of contact for our Dutch-speaking clients, helping them navigate various technical challenges and providing comprehensive support.

Key Responsibilities

• Deliver outstanding technical assistance to Dutch-speaking customers through various communication channels including phone, email, and chat.
• Identify and resolve technical issues promptly, ensuring customer satisfaction at every interaction.
• Effectively document customer interactions and resolutions within our CRM system, maintaining accurate records.
• Collaborate with team members and escalate complex issues to the appropriate departments.
• Stay updated on product knowledge and technical advancements to provide knowledgeable support.
• Build rapport and foster long-term relationships with clients through excellent service and follow-up.

Requirements

Mercier Consultancy MD is thrilled to announce an opportunity for a Dutch Speaking Customer Support Representative, complete with paid relocation to the vibrant city of Sofia, Bulgaria. In this role, you will be instrumental in providing exceptional support to our Dutch-speaking clients, addressing their inquiries, and ensuring a positive customer experience. If you're looking for a fresh start in a new location while helping customers, this is the perfect opportunity for you!

Key Responsibilities

• Provide outstanding customer support to Dutch-speaking clients through various communication channels, including phone, email, and chat.
• Respond promptly and accurately to customer inquiries regarding products, services, and company policies.
• Effectively resolve customer issues and complaints to enhance satisfaction and loyalty.
• Maintain detailed records of customer interactions in our CRM system.
• Collaborate with different departments to address complex customer needs and offer effective solutions.
• Keep up to date with the company's products, services, and industry trends to ensure informed support.

Requirements

Mercier Consultancy MD is seeking a talented Slovak Speaking Solutions Consultant to join our team in Sofia, Bulgaria, with fully paid relocation for the right candidate! In this exciting role, you will engage with clients to understand their unique challenges and deliver customized solutions that drive business success. If you're passionate about technology and customer service, we want to hear from you!

Key Responsibilities

• Engage with clients through in-depth discussions to gather their requirements and understand their business goals.
• Develop and present tailored solutions that effectively address client challenges and add value.
• Act as a trusted advisor, providing insightful recommendations to enhance client satisfaction.
• Collaborate with internal teams to ensure smooth implementation and ongoing support of solutions.
• Conduct training sessions to empower clients in maximizing the use of our products and services.
• Stay informed about industry trends and emerging technologies to provide relevant guidance during consultations.

Requirements

Mercier Consultancy MD is excited to offer a unique opportunity for a Slovak Speaking Solutions Consultant, with fully paid relocation to Sofia, Bulgaria! We are seeking a motivated individual fluent in Slovak who is passionate about solving client challenges through innovative technology solutions. In this role, you'll work closely with clients to understand their needs and provide tailored solutions that drive business success.

Key Responsibilities

• Engage with clients to effectively capture their requirements and business objectives.
• Design and present customized solutions based on client challenges and needs.
• Serve as a trusted advisor by offering insights and recommendations to enhance client satisfaction.
• Collaborate with internal teams to ensure successful implementation of solutions.
• Conduct training sessions to help clients maximize the use of our products and services.
• Stay updated on industry trends and technological advancements to provide relevant advice and solutions.

Requirements

Mercier Consultancy MD is excited to present outstanding Polish Speaking Customer Service roles in the picturesque country of Bulgaria, along with a fully paid relocation package! This is a wonderful opportunity to advance your career while enjoying the diverse culture and natural beauty of Bulgaria.

Why Join Mercier Consultancy MD?

At Mercier Consultancy MD, we are deeply committed to fostering a supportive and collaborative work environment. As part of our dedicated team, you'll have a direct impact on our customers' experiences, helping us achieve excellence in service delivery.

Key Responsibilities

• Provide exceptional support to Polish-speaking customers through phone, email, and chat, ensuring clear communication and professionalism at all times.
• Assist customers in navigating our products and services, offering helpful information and guidance.
• Quickly resolve customer inquiries and complaints to ensure satisfaction and retention.
• Document customer interactions accurately and follow up to ensure their needs are fully addressed.
• Collaborate with various teams to improve service quality and customer satisfaction outcomes.
• Keep up to date with our offerings and industry trends to provide relevant support.

Requirements

Mercier Consultancy MD is excited to announce an opening for a Norwegian Speaking Solutions Consultant in Sofia, Bulgaria, with fully paid relocation for the right candidate! If you have a passion for innovative solutions and enjoy working closely with clients to help them achieve their business goals, we want to hear from you. In this role, you will leverage your expertise to provide tailored solutions that address unique client challenges.

Key Responsibilities

• Engage actively with clients to understand their needs and business objectives through effective communication.
• Develop and propose customized solutions that align with client requirements and enhance their operational efficiency.
• Act as a trusted advisor, offering insights and recommendations to improve client satisfaction.
• Collaborate with technical teams to ensure seamless implementation of solutions and provision of ongoing support.
• Conduct comprehensive training sessions for clients to maximize their understanding and use of our offerings.
• Stay informed on industry trends and emerging technologies to deliver informed and relevant advice.

Requirements

Ready for a new adventure? Mercier Consultancy MD is looking for a talented Norwegian Speaking Solutions Consultant to join our vibrant team in Sofia, Bulgaria! We offer fully paid relocation, making this opportunity even more exciting. In this role, you will connect with clients, understand their challenges, and craft tailored solutions that drive success. If you love helping others, we want to hear from you!

Key Responsibilities

• Engage with clients to uncover their needs and business objectives through thoughtful discussions.
• Design and present customized solutions that address specific client challenges effectively.
• Provide expert advice and insights, enhancing the overall client experience.
• Work closely with our internal teams to ensure smooth implementation of solutions and continued client support.
• Facilitate training sessions for clients, empowering them to leverage our products effectively.
• Stay updated with industry trends and emerging technologies to provide relevant recommendations to clients.

Requirements