The VHA Survey of Veteran Enrollees’ Health and Utilization of Health Care (Survey of Enrollees) began in 1999 as a key input for the Enrollee Health Care Projection Model. It is an annual survey that gathers information from enrolled Veterans regarding their perceived health status, experiences with health services, current and anticipated future health care usage, insurance coverage, access to telehealth, and demographic characteristics. Participation remains voluntary. The data collected has supported projections of future health care utilization and informed VHA leadership in planning for the evolved needs of the Veteran population. This information is being collected in accordance with section 3507 of the Paperwork Reduction Act of 1995. We are seeking a Subject Matter Expert in Statistics to help with this potential upcoming project.

Machine Learning Engineer, AI Decisioning (Full-time)

Location: Remote (North America) / San Francisco (Optional)

Salary Range: $200,000 - $260,000 USD

We are expanding our data activation products to include a powerful intelligence layer, and we are looking for a highly experienced Machine Learning Engineer to join our team. Hundreds of companies use our platform to automate and improve operations by syncing data into their systems, but there is immense potential in helping them make smarter decisions about which customers to message, what content to use, and when to send messages.

A lot of this crucial decision-making today is often manual and driven by intuition. By integrating machine learning, we aim to deliver a step-function impact for our customers. Given our access to first-party customer data, we are perfectly positioned to build an intelligence layer that leverages this rich data source.

Your responsibilities will include working on complex problems such as:

Join our clients JTI Customer Experts team and become the primary point of contact for customer requests on behalf of our client.

By partnering with our client, the international tobacco and vaping division of Japan Tobacco Inc. they work towards a shared goal: building a business that is innovative, fast-growing, sustainable, and committed to delivering the highest quality customer service. We are currently looking for Portuguese-speaking talents to support our client’s customers from their offices in Athens, Greece.

Join a team dedicated to providing an exceptional customer experience while growing your professional network, sharpening your communication skills, and adding solid international experience to your CV.

Your responsibilities:

• Serve as the main point of contact for customer requests, representing one of the world’s leading companies in the tobacco industry.
• Handle customer communication via phone, email, and chat to deliver a seamless support experience.
• Respond to inquiries about the client’s products.
• Resolve issues as they arise, addressing customer concerns professionally and efficiently.
• Aim to turn every interaction into a positive customer experience.

Requirements

Fluency in Portuguese.

Strong command of English, both written and spoken.

Join Our Team!

Are you fluent in Spanish and eager for an exciting opportunity to work remotely from Greece? At Mercier Consultancy MD, we are on the lookout for a dedicated and enthusiastic Spanish Speaking Customer Representative.

This position offers the exceptional benefit of paid relocation to Greece, enabling you to experience a beautiful lifestyle while making a significant contribution to our customer service efforts.

Your Role:

• Provide outstanding customer support to Spanish-speaking clients, ensuring inquiries are addressed with professionalism and care.
• Engage with clients through various communication channels, including phone, email, and chat.
• Get acquainted with our client systems to offer high-quality service efficiently.
• Collaborate with your teammates to ensure timely resolution of customer issues.

Requirements

• Fluency in Spanish (both written and spoken) is essential for effective communication with clients.
• Strong interpersonal and communication skills with a focus on customer satisfaction.
• Eager to learn new technologies and tools adapted for remote work.
• Self-motivated, proactive, and comfortable in a fast-paced setting.
• Open to relocating to Greece for this remarkable opportunity!

Benefits

Join Our Team!

Are you fluent in Spanish and looking for an exciting remote opportunity in Greece? At Mercier Consultancy MD, we are thrilled to invite a dedicated and enthusiastic Spanish Speaking Customer Representative.

This role offers the fantastic benefit of paid relocation to Greece, allowing you to enjoy a dynamic lifestyle while providing exceptional customer service.

Your Role:

• Deliver outstanding customer support to Spanish-speaking clients, responding to inquiries with professionalism and care.
• Communicate effectively through various channels, including phone, email, and chat.
• Utilize our client systems to provide high-quality service in a timely manner.
• Collaborate with team members to ensure efficient resolution of customer issues.

Requirements

• Fluency in Spanish (both written and spoken) is essential for effective communication with clients.
• Strong communication skills and a passion for customer service.
• Eager to learn new tools and technologies for a remote work environment.
• Self-motivated, proactive, and adaptable to a fast-paced setting.
• Open to relocating to Greece for this amazing opportunity!

Benefits

Join Our Team!

Are you fluent in Portuguese and looking for an exciting opportunity to work remotely from Greece? At Mercier Consultancy MD, we are eager to welcome a dedicated and enthusiastic Portuguese Speaking Customer Representative.

This position offers the incredible benefit of paid relocation to Greece, allowing you to immerse yourself in a vibrant culture while providing top-notch customer service.

Your Role:

• Deliver exceptional customer support to Portuguese-speaking clients, ensuring their inquiries are handled with care and professionalism.
• Communicate through various channels such as phone, email, and chat.
• Become familiar with our client systems to provide efficient and high-quality service.
• Collaborate with team members to resolve customer issues promptly.

Requirements

• Fluency in Portuguese (both written and spoken) is essential for effective client communication.
• Strong communication skills with a focus on customer satisfaction.
• Willingness to learn new tools and technologies suited for remote work.
• Self-motivated, proactive, and comfortable in a dynamic work environment.
• Open to relocating to Greece for this remarkable opportunity!

Benefits

Join Our Team!

Are you fluent in Portuguese and looking for an exciting opportunity to work remotely from Greece? At Mercier Consultancy MD, we are thrilled to invite a dedicated and enthusiastic Portuguese Speaking Customer Representative.

This position comes with the fantastic benefit of paid relocation to Greece, allowing you to experience a rich cultural lifestyle while making a significant impact in customer service.

Your Role:

• Provide excellent customer support to Portuguese-speaking clients, addressing inquiries with professionalism and attention to detail.
• Communicate effectively through various channels including phone, email, and chat.
• Become familiar with our client systems to deliver outstanding service.
• Collaborate with your team to ensure a smooth resolution of customer issues in a timely manner.

Requirements

• Fluency in Portuguese (both written and spoken) is essential for effective client communication.
• Strong communication skills and a commitment to customer satisfaction.
• Eagerness to learn and adapt to new tools and technologies for remote work.
• Self-motivated, proactive, and able to thrive in a fast-paced environment.
• Open to relocating to Greece for this remarkable opportunity!

Benefits

Join Our Team!

Are you fluent in Portuguese and searching for an exciting opportunity to work remotely from Greece? At Mercier Consultancy MD, we are eager to welcome a dedicated and enthusiastic Portuguese Speaking Customer Representative.

This position comes with the fantastic benefit of paid relocation to Greece, allowing you to enjoy a rich lifestyle while making a significant impact in customer service.

Your Role:

• Deliver exceptional customer support to Portuguese-speaking clients, addressing their inquiries with expertise and professionalism.
• Engage with customers through various channels, including phone, email, and chat.
• Familiarize yourself with our client systems to provide high-quality service.
• Collaborate with team members to ensure timely resolution of customer issues.

Requirements

• Fluency in Portuguese (both written and spoken) is essential for effective client communication.
• Strong communication skills with a customer-focused mindset.
• Eagerness to learn new technologies and tools suitable for remote work.
• Self-motivated, proactive, and adaptable to a fast-paced environment.
• Open to relocating to Greece for this amazing opportunity!

Benefits

Join Our Team!

Are you fluent in Italian and searching for a captivating opportunity to work remotely from Greece? At Mercier Consultancy MD, we are excited to welcome a dynamic and enthusiastic Italian Speaking Customer Representative.

This position includes the incredible benefit of paid relocation to Greece, allowing you to enjoy a fantastic lifestyle while contributing to our customer service success.

Your Role:

• Provide top-notch customer support to Italian-speaking clients, addressing inquiries with professionalism and care.
• Communicate effectively through various channels, including phone, email, and chat.
• Become familiar with our client systems to ensure the delivery of high-quality service.
• Collaborate closely with team members to ensure the swift resolution of customer inquiries.

Requirements

• Fluency in Italian (both written and spoken) is essential for effective communication with clients.
• Strong interpersonal and communication skills with a focus on customer satisfaction.
• Willingness to learn and adapt to new technologies and tools for remote work.
• Self-motivated, proactive, and able to thrive in a fast-paced environment.
• Open to relocating to Greece for this remarkable opportunity!

Benefits

Join Our Team!

Are you fluent in Italian and on the lookout for an exciting opportunity to work remotely from Greece? At Mercier Consultancy MD, we are thrilled to invite a driven and enthusiastic Italian Speaking Customer Representative.

This position includes the fantastic benefit of paid relocation to Greece, where you can enjoy a rich lifestyle while playing a key role in enhancing our customer service.

Your Role:

• Deliver outstanding customer support to Italian-speaking clients, ensuring their inquiries are resolved with professionalism and efficiency.
• Communicate effectively via various channels, including phone, email, and chat.
• Become familiar with our client systems to provide high-quality service seamlessly.
• Collaborate with team members to ensure a swift resolution of customer issues.

Requirements

• Fluency in Italian (both written and spoken) is essential for effective communication with clients.
• Excellent interpersonal skills and a strong customer-focused mindset.
• Willingness to learn new technology and tools suitable for remote work.
• Self-motivated, proactive, and capable of thriving in a fast-paced environment.
• Open to relocating to Greece for this wonderful opportunity!

Benefits