communication skills

Portuguese Speaking Customer Service for Information Technology (IT) industry

posted by: spj_bot

Mercier Consultancy MD is excited to announce a fantastic opportunity for Portuguese Speaking Customer Service Representatives in the Information Technology (IT) industry. This role is ideal for individuals who are tech-savvy and excel at providing outstanding customer support. As a representative, you will assist clients with their IT inquiries, ensuring they have a seamless experience while navigating technology solutions.


Key Responsibilities

  • Respond to customer inquiries related to IT products and services via phone, email, and chat in Portuguese.
  • Provide technical assistance and support for software and hardware issues.
  • Guide customers through troubleshooting steps and help them resolve technical challenges.
  • Document customer interactions accurately to maintain comprehensive records in the CRM system.
  • Collaborate with technical teams to ensure timely resolution of customer inquiries.
  • Stay updated on the latest IT developments and company offerings to provide informed assistance.

Requirements

Job Skills

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Portuguese Speaking Customer Service for Hospitality & Tourism industry

posted by: spj_bot

Mercier Consultancy MD is delighted to announce a position for Portuguese Speaking Customer Service Representatives in the Hospitality & Tourism industry. This role is ideal for individuals who thrive in a customer-centric environment and are passionate about enhancing guests' experiences. As a representative, you will assist travelers and hospitality clients with their inquiries and needs, ensuring they receive top-notch service in Portuguese.


Key Responsibilities

  • Manage customer inquiries related to travel bookings, hotel accommodations, and tourism services via phone, email, and live chat in Portuguese.
  • Provide information on destinations, travel packages, promotions, and local attractions.
  • Assist customers with modifications to bookings, cancellations, and other service-related issues.
  • Document customer interactions meticulously to ensure accurate record-keeping.
  • Collaborate with hospitality and tourism professionals to resolve issues and enhance customer satisfaction.
  • Stay updated on industry trends and changes to effectively assist our clients.

Requirements

Job Skills

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Portuguese Speaking Customer Service for Healthcare industry

posted by: spj_bot

Mercier Consultancy MD is excited to announce a position for Portuguese Speaking Customer Service Representatives in the healthcare industry. This role offers a unique opportunity for individuals who are passionate about helping others and are committed to providing exceptional service in a critical sector. In this position, you will assist patients and healthcare providers with inquiries, utilizing your fluency in Portuguese to ensure clear and empathetic communication.


Key Responsibilities

  • Provide high-quality customer service by addressing inquiries related to healthcare services, appointment scheduling, and insurance information via phone, email, and chat in Portuguese.
  • Assist patients in understanding their healthcare options and navigating the healthcare system.
  • Resolve customer concerns with patience and empathy, ensuring a positive experience for all clients.
  • Accurately document customer interactions and maintain detailed records in the customer management system.
  • Collaborate with healthcare professionals to improve service delivery and patient satisfaction.
  • Stay informed about healthcare policies and changes to provide up-to-date information.

Requirements

Job Skills

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Portuguese Speaking Customer Service for Food & Beverage industry

posted by: spj_bot

Mercier Consultancy MD is thrilled to present an opportunity for Portuguese Speaking Customer Service Representatives in the Food & Beverage industry. This role is ideal for individuals who are passionate about food and are eager to provide excellent service. As part of our customer service team, you will assist customers with their inquiries regarding products, orders, and services, ensuring a delightful experience in Portuguese.


Key Responsibilities

  • Respond to customer inquiries regarding food and beverage products, orders, and delivery schedules via phone, email, and chat in Portuguese.
  • Provide detailed information about menu options, ingredients, dietary restrictions, and promotions.
  • Assist customers with order placements, modifications, and cancellations.
  • Address and resolve any complaints or issues to ensure customer satisfaction.
  • Accurately document customer interactions and maintain records in the CRM system.
  • Collaborate with warehouse and logistics teams to provide timely updates to customers.
  • Stay informed about industry trends and company products to enhance customer inquiries.

Requirements

Job Skills

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Portuguese Speaking Customer Service for Energy (Oil & Gas) industry

posted by: spj_bot

Mercier Consultancy MD is delighted to announce an opening for Portuguese Speaking Customer Service Representatives in the Energy sector, specifically focusing on the Oil & Gas industry. This is a fantastic opportunity for individuals who are passionate about providing high-quality customer support and have a keen interest in energy solutions. In this role, you will assist clients and customers by addressing their inquiries and ensuring they have the information they need.


Key Responsibilities

  • Respond to customer inquiries regarding oil and gas products, services, and policies via phone, email, and live chat in Portuguese.
  • Provide accurate information on pricing, service options, and energy regulations.
  • Assist customers with troubleshooting service-related issues and account management.
  • Document all customer interactions thoroughly in the customer relationship management (CRM) system.
  • Collaborate with technical and operational teams to ensure prompt resolution of customer issues.
  • Stay informed about industry developments and company offerings to provide relevant information to customers.

Requirements

Job Skills

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Portuguese Speaking Customer Service for Education & E-Learning industry

posted by: spj_bot

Mercier Consultancy MD is excited to announce a remarkable opportunity for Portuguese Speaking Customer Service Representatives in the Education & E-Learning industry. This role is ideal for individuals who are passionate about education and eager to support learners in their pursuit of knowledge. As a customer service representative, you will provide critical assistance to students and educators, ensuring they have the resources and information necessary for a successful learning experience.


Key Responsibilities

  • Manage customer inquiries regarding educational programs, e-learning platforms, and course materials via phone, email, and chat in Portuguese.
  • Assist students and teachers in navigating online learning systems and resources.
  • Provide enrollment support and information about course offerings, pricing, and policies.
  • Resolve any issues or concerns promptly while ensuring a positive customer experience.
  • Document interactions thoroughly and maintain up-to-date customer records.
  • Collaborate with educational teams to enhance service delivery and respond to customer needs.
  • Stay informed about educational trends and our product offerings to provide accurate information.

Requirements

Job Skills

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Portuguese Speaking Customer Service for Construction industry

posted by: spj_bot

Mercier Consultancy MD is delighted to announce a vacancy for Portuguese Speaking Customer Service Representatives in the construction industry. This position is perfect for individuals who are passionate about customer service and have an interest in the construction sector. In this role, you will provide invaluable support to clients, contractors, and stakeholders while assisting with inquiries related to our construction services and products, all while communicating effectively in Portuguese.


Key Responsibilities

  • Assist customers with inquiries related to construction projects, services, and products via phone, email, and chat in Portuguese.
  • Provide accurate information about project specifications, timelines, and pricing.
  • Help clients navigate the construction process and address any issues or concerns they may have.
  • Document all customer interactions and maintain comprehensive records within the CRM system.
  • Collaborate with project managers and field teams to ensure timely and effective communication about project developments.
  • Stay informed about industry trends and company offerings to provide knowledgeable support.

Requirements

Job Skills

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Portuguese Speaking Customer Service for Aviation industry

posted by: spj_bot

Mercier Consultancy MD is excited to announce an opening for Portuguese Speaking Customer Service Representatives in the aviation industry. This role presents a wonderful opportunity for individuals who are passionate about travel and aviation and who excel in providing exceptional customer support. As part of our dedicated team, you will assist customers in navigating their inquiries and facilitating a seamless experience in the aviation sector.


Key Responsibilities

  • Respond to customer inquiries regarding flight bookings, cancellations, and aviation services via phone, email, and live chat in Portuguese.
  • Provide accurate information on flight schedules, travel policies, and baggage regulations.
  • Assist passengers with account management, including changes to flight itineraries and special requests.
  • Effectively resolve customer complaints and issues, maintaining high levels of satisfaction.
  • Document all interactions accurately in the customer relationship management (CRM) system.
  • Collaborate with various departments to ensure timely and effective service to clients.
  • Stay updated on industry regulations, safety protocols, and service changes to provide informed responses.

Requirements

Job Skills

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Polish Speaking Customer Service for Retail industry

posted by: spj_bot

Mercier Consultancy MD is delighted to announce an opening for Polish Speaking Customer Service Representatives in the retail industry. This role is perfect for individuals who are enthusiastic about customer service and enjoy helping others in a fast-paced retail environment. As a representative, you will utilize your Polish language skills to assist customers with inquiries, provide product information, and ensure a seamless shopping experience.


Key Responsibilities

  • Handle customer inquiries related to retail products and services via phone, email, and chat in Polish.
  • Assist customers with order placement, tracking, and returns.
  • Provide detailed information regarding product features, promotions, and store policies.
  • Resolve customer complaints and issues promptly and professionally.
  • Maintain accurate records of customer interactions and transactions in our systems.
  • Collaborate with team members to enhance customer satisfaction and improve service delivery.
  • Stay informed about current promotions and inventory to assist customers effectively.

Requirements

Job Skills

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Polish Speaking Customer Service for Renewable Energy industry

posted by: spj_bot

Mercier Consultancy MD is thrilled to announce a fantastic opportunity for Polish Speaking Customer Service Representatives in the Renewable Energy industry. If you are passionate about sustainability and customer service, this role is perfect for you! As a representative, you will assist customers with their inquiries related to renewable energy solutions, providing support and information in Polish while contributing to a greener future.


Key Responsibilities

  • Handle customer inquiries regarding renewable energy products and services via phone, email, and live chat in Polish.
  • Educate customers on the benefits and usage of renewable energy solutions available.
  • Assist with account management, service subscriptions, and billing questions.
  • Resolve customer issues efficiently and thoroughly, ensuring a positive experience.
  • Maintain accurate records of customer interactions in the CRM system.
  • Collaborate with other teams to address customer needs and improve service delivery.
  • Stay up-to-date with industry trends and renewable energy developments to provide informed support.

Requirements

Job Skills

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