Mercier Consultancy MD is pleased to offer an exciting opportunity for a Danish Customer Support Representative for a leading domestic appliance company. This position allows you to work remotely from Greece, where you can enjoy the flexibility of working from home while engaging with customers who rely on our trusted brand.

Key Responsibilities

• Provide exceptional customer support to Danish-speaking clients, helping them with inquiries related to domestic appliances through various communication channels such as phone, email, and live chat.
• Answer questions regarding product features, FAQs, warranties, and troubleshoot common issues with a focus on customer satisfaction.
• Resolve customer complaints and provide step-by-step assistance, ensuring a smooth and positive experience.
• Record transactions and interactions accurately in our customer relationship management (CRM) system.
• Collaborate with the technical support team for complex queries and service-related issues.
• Stay up-to-date with product knowledge and industry trends to provide informed assistance to customers.

Requirements

Mercier Consultancy MD is excited to announce an opening for a Danish Customer Service Agent with one of the largest search engines in the world, based in Athens. In this pivotal role, you will be the first point of contact for Danish-speaking users, providing exceptional customer support and helping them utilize the powerful features of the search engine effectively.

Responsibilities

• Assist Danish-speaking customers via phone, email, and chat, addressing inquiries regarding the search engine’s tools and services.
• Guide users in troubleshooting issues they may encounter while using the platform, ensuring a smooth and user-friendly experience.
• Resolve complaints and enhance customer satisfaction by providing timely and effective solutions.
• Document customer interactions accurately in the CRM system for quality assurance and performance tracking.
• Collaborate with cross-functional teams to improve service delivery and customer experience.
• Stay updated on product developments and industry trends to offer informed assistance to customers.

Requirements

The Tech Compliance Data Clerk plays a key role in supporting the DSI technician onboarding process. This position is responsible for accurate data entry, timely communication, and thorough compliance tracking for technicians across multiple Tech Offices. The ideal candidate is detail-oriented, organized, and capable of managing multiple priorities while maintaining clear, consistent communication with both internal teams and external partners.

Success in this role is essential to maintaining the department’s strong reputation, operational efficiency, and overall effectiveness. The Tech Compliance Data Clerk must demonstrate excellent written and verbal communication skills, ensuring information is conveyed clearly, professionally, and with a friendly, approachable tone. This position requires a self-motivated individual who can work independently, stay organized, and remain responsive to the evolving needs of clients, internal teams, compliance requirements, and technician offices in a fast-paced environment. Adherence to company policies and departmental procedures is expected at all times.

The Tech Compliance Data Clerk plays a key role in supporting the DSI technician onboarding process. This position is responsible for accurate data entry, timely communication, and thorough compliance tracking for technicians across multiple Tech Offices. The ideal candidate is detail-oriented, organized, and capable of managing multiple priorities while maintaining clear, consistent communication with both internal teams and external partners.

Success in this role is essential to maintaining the department’s strong reputation, operational efficiency, and overall effectiveness. The Tech Compliance Data Clerk must demonstrate excellent written and verbal communication skills, ensuring information is conveyed clearly, professionally, and with a friendly, approachable tone. This position requires a self-motivated individual who can work independently, stay organized, and remain responsive to the evolving needs of clients, internal teams, compliance requirements, and technician offices in a fast-paced environment. Adherence to company policies and departmental procedures is expected at all times.

We are currently seeking a proven Director to manage and grow our government sales vertical specifically focused on State & Local government agencies. 

The State & Local Director role demands a strong and proven track record in seeking out and building relationships with end users, consultants, architects, general contractors, contract vehicle holders and industry influencers. In addition to building and executing on a sound goto market strategy, while managing a team of business development managers. The ideal candidate must bring a high level of business expertise, technical knowledge and/or education, an established end-user contact list, and resourcefulness to facilitate a strong business development process that leads to new projects and opportunities. This involves engaging with internal/external customers and identifying and analyzing new opportunities - whether known or not. Responsibilities include acquiring new projects within State & Local Government Agencies in the United States and Canada. The individual in this position is responsible for developing pipelines, qualifying opportunities, boosting revenue individually, managing and mentoring a team of State & Local Business Development managers.

About the Role

We are looking for a driven and strategic Business Development Manager (BDM) to lead our Marketing & Sales initiatives for IT services and solutions. This role is central to accelerating business growth, driving client acquisition, and building a strong market presence. You will work closely with leadership to shape go-to-market strategies and execute high-impact sales activities.

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Key Responsibilities

Business Development & Sales

· Identify and acquire new clients across IT, software, and digital transformation segments.

· Build and manage a strong sales pipeline; track opportunities from lead generation to closure.

· Conduct client meetings, product/service presentations, and solution positioning.

· Prepare proposals, RFP responses, and commercial quotations.

· Achieve monthly/quarterly revenue and target goals.

· Develop strategic partnerships and alliances to expand market reach.

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Marketing & Brand Growth

· Support marketing campaigns, digital initiatives, and lead-generation activities.

· Work closely with marketing teams on content, case studies, and promotional assets.

· Build brand visibility through events, webinars, client showcases, and networking forums.

· Conduct competitor analysis and market research to shape positioning and messaging.

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Client Relationship Management

About the role

We are looking for a motivated and enthusiastic individual to join our Marine Team on a full-time basis as a Cruise Attendant. As a Cruise Attendant you will have the unique opportunity to work on our products Camira Sailing, Great Barrier Reef Adventure, Whitehaven Beach or Resort Connections. You will ensure every guest has an experience of a lifetime. Together you will share special places and create lasting memories.

Your responsibilities may include but not limited to:

• Greeting and assisting guests while prioritising their experience and safety
• Exceptional food and beverage delivery
• Conducting safety briefings and presentations
• Maintaining stock control and performing daily reconciliations of consumables on board
• Upholding vessel housekeeping and cleanliness.

About you

Mercier Consultancy MD is excited to announce an opening for a Swedish Customer Support Representative for our Online Store. We are looking for enthusiastic individuals who excel in providing exceptional customer service and are eager to help our Swedish-speaking customers navigate their online shopping experience. In this role, you will be pivotal in ensuring customer satisfaction and loyalty to our brand.

Key Responsibilities

• Deliver high-quality customer support to Swedish-speaking customers via phone, email, and chat.
• Assist customers with inquiries related to product information, order status, and returns.
• Efficiently resolve customer complaints and provide solutions to enhance their shopping experience.
• Maintain accurate records of customer interactions and ensure timely follow-up.
• Collaborate with other departments to handle complex customer issues and feedback effectively.
• Keep updated on product knowledge, promotions, and company policies to provide accurate information.

Requirements

Join Mercier Consultancy MD as a Norwegian Customer Consultant for our exciting streaming platform! This remote position based in Greece offers a unique opportunity to support our Norwegian-speaking customers in their streaming experience. You will be the voice of our brand, helping users navigate our platform and resolve any issues efficiently and courteously. If you are passionate about entertainment and technology and love assisting customers, this role is for you!

Key Responsibilities

• Provide exceptional customer support to Norwegian-speaking users via phone, email, and live chat.
• Assist customers with inquiries regarding streaming services, subscriptions, and technical issues.
• Resolve customer problems promptly and accurately, ensuring a positive experience.
• Document customer interactions and feedback to contribute to service improvements.
• Collaborate with internal teams to enhance the overall user experience.
• Keep abreast of our services and updates to provide informed assistance to customers.

Requirements

Mercier Consultancy MD is thrilled to offer a position as a German Customer Support Representative for a premium jewelry and accessories brand, with the flexibility of remote work in Greece. This exciting opportunity is perfect for individuals who are passionate about luxury products and customer service, and who are looking to make a positive impact in a vibrant, creative industry.

Key Responsibilities

• Provide exceptional support to German-speaking customers through various communication channels, including phone, email, and chat.
• Assist customers with inquiries about premium jewelry and accessories, ensuring a thorough and knowledgeable response.
• Handle customer complaints and resolve issues effectively to maintain high levels of satisfaction.
• Document customer interactions meticulously in our CRM system to track feedback and improve services.
• Collaborate with the sales and product teams to ensure seamless order processing and customer interactions.
• Stay updated on product knowledge and market trends to better assist customers and enhance their shopping experience.

Requirements