Slovak Speaking Customer Service for Automotive industry
Mercier Consultancy MD is thrilled to offer an opportunity for Slovak Speaking Customer Service Representatives in the Automotive industry. This role is ideal for individuals who have a passion for cars and exceptional customer service skills. As a representative, you will assist customers with their automotive inquiries, ensuring they receive timely and accurate information while communicating effectively in Slovak.
Key Responsibilities
- Manage customer inquiries related to automotive products, services, and technical support via phone, email, and chat in Slovak.
- Provide detailed information about vehicle specifications, warranty details, and product availability.
- Assist customers with service appointments, order tracking, and complaint resolution.
- Document all customer interactions accurately in the CRM system for follow-up and reporting.
- Collaborate with technical and sales teams to address customer needs and enhance satisfaction.
- Stay informed about industry trends, automotive products, and company offerings to better serve customers.
Requirements