Full Stack Developer (.NET & Angular)

Location: [New York – Local Candidates Only Experience Level: Mid-Senior (8–10 Years)

Industry: IT Services / Finance

Our firm has been retained to find an experienced Full Stack Developer to join a high-performing engineering team. This role is ideal for a developer who thrives in an Agile environment and possesses a deep technical foundation in both modern front-end frameworks and robust back-end systems.

You will be responsible for designing, developing, and maintaining scalable web applications that drive core business functions. You will collaborate with global, cross-functional teams to deliver high-quality features while ensuring the performance, security, and responsiveness of the platform. This is a hands-on role that requires a commitment to clean code, thorough documentation, and proactive problem-solving.

Key Responsibilities:

Dynatrace Observability Engineer

Location: Mclean, VA – Local Candidates Only

Job Function: Information Technology

Industry: IT Services

Our firm has been retained to find a highly skilled Dynatrace Observability Engineer to design, implement, and optimize a world-class enterprise observability ecosystem. In this role, you will be the technical lead for our client's visibility strategy, leveraging Dynatrace’s APM, Infrastructure Monitoring, RUM, and Davis AI capabilities to ensure system reliability and proactive incident detection across hybrid and multi-cloud environments.

You will collaborate directly with SREs, DevOps, Cloud Engineering, and business stakeholders to build scalable solutions that empower faster troubleshooting and data-driven decision-making.

Key Responsibilities:

Mercier Consultancy MD is excited to present a fantastic opportunity for Italian Speaking Customer Service Representatives for a renowned Food Delivery Platform, with the chance to work in the vibrant environment of Greece. This role is ideal for individuals who have a passion for food and excellent customer service skills. As a representative, you will assist customers in Italian, helping them navigate the platform and addressing their inquiries effectively.

Key Responsibilities

• Manage customer inquiries related to food delivery orders, account management, and payment issues via phone, email, and chat in Italian.
• Provide clear and detailed information about menu selections, pricing, and promotions.
• Assist customers with troubleshooting delivery issues and ensuring timely resolutions.
• Address customer complaints and queries promptly, ensuring high levels of customer satisfaction.
• Document all customer interactions accurately in the CRM system for efficient tracking and follow-up.
• Collaborate with internal teams to improve service delivery and enhance customer experience.
• Stay informed about food trends and promotions to provide relevant assistance and recommendations.

Requirements

Mercier Consultancy MD is seeking a talented German Speaking Player Support Specialist to join our team in Greece. In this exciting role, you will provide exceptional online support to German-speaking players in the gaming community. This position is perfect for those with a passion for gaming who thrive in a dynamic, player-focused environment.

Key Responsibilities

• Deliver high-quality email support to German-speaking players, addressing inquiries related to account management and gameplay.
• Assist players with troubleshooting issues to enhance their gaming experience, providing detailed and accurate solutions.
• Maintain clear and professional communication, ensuring players feel valued and understood.
• Document player interactions and feedback to contribute to continuous improvement in support processes.
• Stay updated on game features, community trends, and industry developments to provide informed assistance.
• Collaborate with team members to share insights and improve the support experience for all players.

Requirements

Mercier Consultancy MD is excited to present an excellent opportunity for German Speaking Customer Service Representatives for an Online Bank, with the opportunity to work in Greece. This role is designed for individuals who are enthusiastic about banking services and committed to delivering exceptional customer support. As a representative, you will assist clients in German, addressing their inquiries related to online banking products and services.

Key Responsibilities

• Manage customer inquiries regarding online banking services, account management, and transactions via phone, email, and chat in German.
• Provide clear and accurate information about banking products, fees, and remote banking options.
• Assist customers with troubleshooting technical issues related to the online banking platform.
• Resolve customer complaints and queries effectively, ensuring a high level of satisfaction.
• Document all customer interactions in the CRM system for record-keeping and follow-up.
• Work closely with banking staff and departments to enhance service delivery and customer experience.
• Stay informed about financial regulations and updates in the banking industry to provide relevant advice.

Requirements

Join Mercier Consultancy MD as a German Speaking CRM Support professional for Customer Platforms, where you will have the incredible opportunity to work in Greece. This role is integral to fostering positive client relationships and ensuring that our German-speaking customers receive the highest level of support and guidance regarding our CRM tools.

Key Responsibilities

• Provide exceptional customer support to German-speaking users of our CRM platforms through various channels including phone, email, and online chat.
• Resolve customer inquiries, assist with troubleshooting, and guide users through the functionalities of the CRM system.
• Maintain detailed records of customer interactions and issues in the CRM system to facilitate efficient follow-up and resolution.
• Work collaboratively with technical teams to address complex customer inquiries and recommend process improvements.
• Conduct user training sessions to enhance client understanding and use of the CRM platform.
• Keep abreast of product updates and industry trends to better assist clients.

Requirements

Come Join Our Team! First Division Consulting (FirstDiv) provides program management, acquisition, logistics, field service representative, explosive ordnance disposal, and personnel support services to Department of Defense and Federal Government Agencies. We are a Service-Disabled Veteran-Owned Small Business. If you are looking for a company who has an overall rating on Glassdoor of 4.9 and who puts their people first, then continue to read below and join the FirstDiv team!

First Division Consulting is seeking experienced EW Systems Technicians to support field training, technical support, and integration of ground-based and shipboard Electronic Warfare (EW) Radio Frequency (RF) systems. These positions are based on-site in one of three OCONUS locations and require regular regional travel to conduct hands-on training and technical support for Military and NATO end users.

Key Responsibilities:

Forward Deployed Engineering Manager

Location: San Francisco, CA (In-person)

On-site | Full-time

Compensation: $150K – $225K • 0.05% – 0.25% Equity

Visa: Will Sponsor

Our client is a high-growth, YC-funded startup in San Francisco building a definitive platform to redefine how engineering teams understand and improve their work. By leveraging modern AI, the organization provides an accurate and actionable view of productivity, impact, and collaboration, moving beyond traditional vanity metrics.

Currently trusted by over 150 customers and experiencing consistent double-digit month-over-month revenue growth, the company has secured a $4.2M seed round from premier venture capital firms. Our client is seeking an exceptional Forward Deployed Engineering Manager to join the core team. This individual will serve as a bridge between the customer and the product, ensuring that users derive maximum value from the platform while directly influencing the company's roadmap and strategy.

Key Responsibilities

Epic Billing Analyst

Location: Jamaica, New York

On-site | Full-time

Interview: On-site

We are seeking a detail-oriented and technically-savvy Epic Billing Analyst to join our client's Revenue Cycle team. In this role, you will be the bridge between our financial operations and our IT infrastructure, ensuring our Epic EHR system is optimized to support seamless billing workflows and financial integrity. The ideal candidate possesses a deep understanding of the revenue cycle, a knack for troubleshooting complex system issues, and the ability to collaborate effectively with both technical teams and administrative stakeholders.

As an Epic Billing Analyst, you will focus on the configuration, maintenance, and optimization of our Epic Resolute modules. You will ensure that our billing processes—from charge capture to payment processing—are efficient, compliant, and user-friendly.

Key Responsibilities:

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Italian Speaking Customer Service Representatives for a Health Tech Company. This role is ideal for individuals who are passionate about healthcare technology and committed to providing outstanding support to users. As a representative, you will assist customers in Italian, addressing their inquiries and helping them navigate health tech solutions effectively.

Key Responsibilities

• Manage customer inquiries related to health tech products and services via phone, email, and chat in Italian.
• Provide accurate information about product features, benefits, and troubleshooting techniques.
• Assist customers with account management, subscription questions, and technical issues related to health applications.
• Resolve customer complaints effectively, ensuring high levels of satisfaction and trust.
• Document all customer interactions in the CRM system for accurate tracking and follow-up.
• Collaborate with internal teams to enhance service delivery and address customer needs effectively.
• Stay updated on health tech advancements and company services to provide relevant and informed support.

Requirements