Join Alumil as an IT Support Engineer and become an integral part of a team committed to delivering excellent technical support to our growing user base.

About the Role

As an IT Support Engineer at Alumil, you will play a key role in ensuring the smooth operation of our IT infrastructure and providing outstanding support to our employees. You will be the first point of contact for any technical issues and will diagnose, troubleshoot, and resolve a range of technical problems.

Your responsibilities will include maintaining hardware, software, and network components while providing attentive, high-quality customer service to ensure employee satisfaction and productivity.

In this position, you will also have the opportunity to implement innovative technologies and participate in projects that enhance the efficiency of our IT environment.

ADAPTIT S.A. is in search of a dedicated IT Support Engineer to join our dynamic team. In this role, you will provide essential technical support to both internal users and external clients, ensuring a seamless operation of ICT services and solutions. You will act as a point of contact for troubleshooting and resolving IT-related issues, from hardware and software to network connectivity.

The ideal candidate will have a strong problem-solving mindset, excellent communication skills, and a passion for helping others. You will contribute to the smooth functioning of our IT infrastructure and will play an integral part in enhancing user experience and satisfaction.

• Respond to technical support requests via our ticketing system, email, phone, or in-person, ensuring timely resolution of issues.
• Troubleshoot and resolve hardware, software, and network issues for internal and external users.
• Install, configure, and maintain operating systems and applications.
• Perform regular system maintenance and updates to ensure optimal performance.
• Collaborate with other IT team members to improve existing processes and support strategies.
• Document issues and their resolutions to build a knowledge base and improve service efficiency.
• Provide technical training and support to end-users to promote IT best practices.

Requirements

We are one of the largest employers in Greece, with more than 11,300 employees, and you too can claim a position in the large METRO team!

The IT Helpdesk Department, which reports to the General Director of Organization and IT, is seeking:

IT Support Engineer – Stores Support

The new colleague will provide technical support to our store network.

Your daily responsibilities:

• Provide technical support to end users  via calls, ticketing system and emails
• Diagnose and resolve hardware/software/network issues (PCs, printers, tablets ,pos devices, scanners e.t.c).
• Install and configure software applications
• Monitor and manage local network  connections (lan,switches,wifi)
• Perform routine diagnostic checks
• Ensure all requests are documented, tracked and resolved in a timely manner

• Contribute to knowledge base articles and support documentation
• Create and update user manuals

• Collaborate with other IT departments to improve systems, tools and processes
• Work on weekly shifts (morning /afternoon /Saturday)

Requirements

Your profile:

With more than 20 years of proven experience, QUALCO is a leading Fintech solutions provider, offering a wide range of analytics-driven, highly scalable enterprise software solutions in over 35 countries worldwide. Our end-to-end technology solutions cover a wide range of needs for Banking, Financial Services, Utilities, Insurance, Retail organisations, and beyond.

At QUALCO, we empower the financial world with innovative technology. We are looking for an experienced, self-motivated engineer to join our Software Support Team and provide high quality solutions/support to our rapidly growing client base.

As a Software Support Engineer you will be working closely with our Service Management and Software Development teams to improve customer experience, provide effective integration and service request solutions as well as identify and timely resolve issues of our client’s.

A Day in the Life of a Software Support Engineer at Qualco will include: