Who we are;

Octopus by RTG is enabling a key partner organization to grow their tech teams while focusing on AI. We are currently looking for the right pioneers to join the team!

Octopus is proud to be part of the Robusta Technology Group (RTG), a leading tech group. With a decade of experience and a successful track record of delivering over 300 projects across Europe, the Middle East, and North America, RTG has established itself as a preferred employer in the Egyptian market. Octopus and Robusta are building a bridge between Europe and Africa, creating tailored hub solutions to connect companies with top talent across the globe.

Octopus is specialized in rapidly assembling remote & onsite global tech teams that are fully aligned with the culture and practices of a particular brand. By providing tailored hubs to suit its clients needs, Octopus gives companies all the advantages of remote work and offshoring without all the negatives.

We are looking for a part-time SEO Specialist to lead and manage the company’s end-to-end search engine optimization efforts. The role focuses on increasing organic visibility, driving qualified traffic, and applying SEO best practices across the company’s digital insurance products.

Join Our Team!

Are you a Dutch speaker looking for a rewarding opportunity in the insurance sector? At Mercier Consultancy MD, we are excited to invite a dedicated and motivated Customer Representative (Dutch-speaking) to join our team in beautiful Greece.

This role offers the chance to work in an interesting industry while living in one of the most stunning locations in Europe.

Your Role:

• Provide outstanding customer support to Dutch-speaking clients in the insurance field, ensuring all inquiries are handled with care and professionalism.
• Communicate effectively through various channels including phone, email, and chat.
• Become familiar with our insurance products and services to provide accurate information to clients.
• Collaborate with team members to ensure prompt resolution of customer issues and ensure customer satisfaction.

Requirements

• Fluency in Dutch (both written and spoken) is essential for effective communication with clients.
• Strong communication skills and a customer-oriented approach.
• Ability to learn and adapt to new technologies and tools in the insurance field.
• Self-motivated, proactive, and able to thrive in a fast-paced environment.
• Willingness to relocate and work in Greece for this exciting opportunity!

Benefits

Mercier Consultancy MD is excited to offer an opportunity for Slovak Speaking Customer Service Representatives in the Insurance industry. This role is ideal for individuals who are passionate about providing support and information related to insurance products and services. As a customer service representative, you will assist clients in navigating their insurance inquiries and ensuring they have a smooth and informed experience.

Key Responsibilities

• Handle customer inquiries related to insurance products, policies, and claims via phone, email, and chat in Slovak.
• Provide information on policy details, coverage options, and premium inquiries.
• Assist customers with claims processing and address any concerns they may have.
• Resolve customer complaints and technical issues in a timely and efficient manner.
• Document all customer interactions clearly in the CRM system to ensure accurate record-keeping.
• Collaborate with internal teams to enhance service delivery and customer satisfaction.
• Stay updated on product knowledge and industry regulations to provide accurate assistance.

Requirements

Mercier Consultancy MD is thrilled to offer an opportunity for Polish Speaking Customer Service Representatives in the insurance industry. This role is ideal for individuals who are dedicated to providing exceptional service while helping customers navigate their insurance needs. As a representative, you will assist clients in Polish, ensuring they receive the support and information they require regarding their insurance policies.

Key Responsibilities

• Manage customer inquiries related to insurance products, claims, and coverage options via phone, email, and chat in Polish.
• Provide detailed information on policy details, premiums, and benefits to assist customers in making informed decisions.
• Assist clients with the claims process, including filing and follow-up inquiries.
• Resolve issues and complaints in a timely and customer-focused manner, ensuring client satisfaction.
• Document all customer interactions accurately in the CRM system for future reference.
• Collaborate with internal teams to ensure the effective handling of customer requests and inquiries.
• Stay updated on industry trends and company offerings to provide accurate and helpful information to customers.

Requirements

Mercier Consultancy MD is thrilled to announce an exciting opportunity for Nordic Speaking Customer Service Representatives in the Insurance industry. This role is ideal for individuals who are passionate about customer service and possess a keen understanding of insurance products. As a representative, you will provide vital support to clients, assisting them with their inquiries and helping them navigate their insurance needs in their native language.

Key Responsibilities

• Manage customer inquiries regarding insurance policies, claims, and products via phone, email, and live chat in a Nordic language.
• Provide clear and concise information about insurance coverage, terms, and benefits to customers.
• Assist clients with the claims process and answer questions related to claim status.
• Resolve customer complaints and issues effectively to ensure a positive customer experience.
• Document all customer interactions accurately in the CRM system for reference and follow-up.
• Collaborate with internal teams to expedite customer requests and enhance service quality.
• Stay informed of industry developments and company offerings to provide accurate information to clients.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for French Speaking Customer Service Representatives in the Insurance industry. This role is ideal for individuals who are passionate about helping others and have a keen interest in insurance products and services. As a customer service representative, you will assist clients in navigating their insurance needs while providing exceptional service in French.

Key Responsibilities

• Handle customer inquiries related to insurance policies, claims, and coverage options via phone, email, and live chat in French.
• Provide comprehensive information about insurance products, policy details, and claims processes.
• Assist customers with claim submissions and resolve any issues that arise during the claims process.
• Address customer complaints and inquiries with a focus on achieving satisfaction and solution-oriented outcomes.
• Document all customer interactions accurately in the CRM system for future reference and compliance purposes.
• Work collaboratively with underwriting and claims teams to ensure a seamless customer experience.
• Stay informed about industry regulations and changes to provide accurate advice to customers.

Requirements

Mercier Consultancy MD is excited to offer an opportunity for Norwegian Speaking Customer Service Representatives in the insurance industry. This role is ideal for individuals who have a strong background in customer service and a keen interest in helping clients navigate their insurance options. As a customer service representative, you will assist customers with their inquiries in Norwegian, providing them with the information they need to make informed decisions.

Key Responsibilities

• Manage customer inquiries related to insurance policies, claims, and services via phone, email, and live chat in Norwegian.
• Provide detailed explanations of insurance products, coverage options, and terms and conditions.
• Assist customers with the claims process, including documentation and follow-up.
• Resolve customer complaints and issues in a timely and efficient manner.
• Accurately document all customer interactions in the CRM system to ensure proper follow-up and record-keeping.
• Collaborate with internal teams to improve service delivery and customer satisfaction.
• Stay informed about industry trends and updates to provide accurate information to customers.

Requirements

Mercier Consultancy MD is excited to announce a fantastic opportunity for Lithuanian Speaking Customer Service Representatives in the insurance industry. This role is ideal for individuals who are dedicated to providing exceptional service and have a passion for helping clients navigate their insurance needs. As a customer service representative, you will assist policyholders in understanding their coverage and addressing any inquiries they may have.

Key Responsibilities

• Manage customer inquiries related to insurance policies, claims, and coverage options in Lithuanian via phone, email, and live chat.
• Provide clear explanations of policy details, terms, and conditions to clients.
• Assist customers with the claims process, including documentation and follow-up.
• Resolve issues and concerns efficiently while maintaining a high level of customer satisfaction.
• Document customer interactions accurately in the CRM system for future reference.
• Collaborate with underwriting and claims teams to ensure timely support and communication.
• Stay updated on insurance products and industry regulations to offer knowledgeable assistance.

Requirements

Mercier Consultancy MD is excited to offer an opportunity for Estonian Speaking Customer Service Representatives in the insurance industry. This is a fantastic role for individuals who are customer-oriented and have an interest in the insurance sector. In this position, you will provide essential support to clients regarding their insurance policies, helping them navigate inquiries and ensuring they receive the guidance they need in Estonian.

Key Responsibilities

• Manage and respond to customer inquiries about insurance products, claims, and policies via phone, email, and chat in Estonian.
• Assist clients in understanding their coverage options and making informed decisions.
• Guide customers through the claims process, providing updates and facilitating communication.
• Document all customer interactions accurately in the customer relationship management (CRM) system.
• Work collaboratively with underwriting and claims teams to resolve customer issues efficiently.
• Stay updated on insurance regulations and company offerings to provide accurate information.

Requirements

Mercier Consultancy MD is delighted to offer an exciting opportunity for Serbian Speaking Customer Service Representatives in the Insurance industry. This role is ideal for individuals who possess a passion for helping others and a strong interest in insurance products and services. As a customer service representative, you will assist clients with inquiries and guide them through insurance processes in Serbian.

Key Responsibilities

• Manage customer inquiries related to insurance policies, claims, and services via phone, email, and live chat in Serbian.
• Provide clear and accurate information regarding coverage options, policy details, and claims procedures.
• Assist customers with policy changes, renewals, and cancellations.
• Resolve any customer complaints or issues efficiently, ensuring a high level of satisfaction.
• Document customer interactions and maintain accurate records in the CRM system.
• Collaborate with underwriting and claims teams to ensure smooth service delivery.
• Stay informed on insurance industry trends and company offerings to provide relevant guidance to customers.

Requirements