Mercier Consultancy MD is thrilled to announce an opening for Finnish Speaking Customer Service Representatives for a prominent Commercial Vehicle Company based in Greece. This role is perfect for individuals who are enthusiastic about the automotive industry and eager to provide exceptional service to customers. As a customer service representative, you will assist clients in Finnish, addressing their inquiries related to commercial vehicles, ensuring a seamless customer experience.

Key Responsibilities

• Respond to customer inquiries related to commercial vehicle products, specifications, and services via phone, email, and live chat in Finnish.
• Provide accurate information about vehicle features, pricing, availability, and financing options.
• Assist customers with order placement, service appointments, and any related issues.
• Resolve customer complaints effectively, ensuring satisfaction and loyalty.
• Maintain accurate documentation of customer interactions in the CRM system for future reference.
• Collaborate with internal teams, including sales and technical support, to enhance the customer experience.
• Stay informed about industry developments and company offerings to provide relevant assistance.

Requirements

Mercier Consultancy MD is excited to offer Finnish Speaking Customer Service positions in the beautiful country of Greece, complete with a fully paid relocation package! This is a unique opportunity to advance your career while experiencing the rich culture and breathtaking landscapes that Greece has to offer.

Why Join Mercier Consultancy MD?

At Mercier Consultancy MD, we prioritize creating a positive and supportive work environment. By joining our team, you will be an integral part of a company that values customer satisfaction and employee growth.

Key Responsibilities

• Provide exceptional support to Finnish-speaking customers via phone, email, and chat, ensuring a friendly and professional service.
• Assist customers in understanding our range of products and services, offering clear and helpful guidance.
• Address and resolve customer inquiries and complaints promptly to ensure high satisfaction levels.
• Accurately document customer interactions and follow up to ensure their ongoing needs are met.
• Collaborate with team members and other departments to enhance overall service quality.
• Stay updated on company offerings and industry trends to provide effective assistance.

Requirements

Mercier Consultancy MD is thrilled to present Finnish Speaking Customer Service opportunities in the enchanting country of Greece, along with a fully paid relocation package! This is a fantastic chance to advance your career while experiencing the warmth and beauty of Greek culture.

Why Join Mercier Consultancy MD?

We are dedicated to fostering a friendly and supportive work environment where every team member can thrive. Join us to provide exceptional customer service and make a significant impact in the lives of our clients.

Key Responsibilities

• Deliver outstanding support to Finnish-speaking customers through phone, email, and chat, ensuring clear and professional communication.
• Assist customers in navigating our products and services, offering precise information and helpful guidance.
• Resolve customer inquiries and complaints efficiently, ensuring a high level of satisfaction.
• Maintain accurate documentation of customer interactions and follow up to ensure their needs are met.
• Collaborate with team members and other departments to improve feedback and service quality.
• Stay updated on company offerings and relevant industry trends to provide informed support.

Requirements

Mercier Consultancy MD is excited to offer an exceptional opportunity for Finnish Speaking professionals seeking jobs in Bulgaria with fully paid relocation support. This role is ideal for individuals looking to advance their careers in a vibrant and culturally rich environment. You will join our dynamic team, contributing your skills while experiencing the beauty and charm of Bulgaria.

Key Responsibilities

• Engage effectively with Finnish-speaking clients or customers, providing outstanding service tailored to their needs.
• Collaborate with team members to achieve business goals and enhance service delivery.
• Participate in training and development programs to continuously upgrade your skills.
• Contribute to various projects and initiatives that aim to improve overall client satisfaction.
• Maintain a positive and professional image of the company while interacting with clients and partners.

Requirements

Work in Malta as a Finnish Game Presenter – live where others vacation!

Imagine starting your day with sunshine, turquoise sea views, and a short walk to work past palm trees and cozy cafés. That’s everyday life in Malta – one of Europe’s sunniest islands and a favorite destination for expats. With over 300 days of sunshine, an international community, and a buzzing social life, Malta is the perfect place to kickstart your career abroad while actually enjoying life outside of work.

Now you can make that dream a reality! Our client is looking for Finnish-speaking Game Presenters to join their international team of over 1,000 colleagues in their high-tech broadcasting studio right here in Malta.

As a Game Presenter, you’ll be the face of the game for Finnish players — engaging, entertaining, and ensuring every live game session runs smoothly. Don’t worry if you don’t have experience — your new employer provides paid training that covers everything you need to know to shine in front of the camera and develop valuable presentation skills.

Requirements

You are:

Our client creates and fully manages premium iGaming brands. They have offices in Malta and Marbella, powered by highly experienced teams with a wealth of industry knowledge. They believe in giving their teams accountability and autonomy, trusting in their expertise and best judgment to continuously learn and provide the best gaming experience to their players.

About the Role
Reporting to the Head of Customer Service, you’ll be a key player in bringing top-notch service to our clients Finnish market. 

What You’ll Do

• Deliver excellent customer service via chat and emails in both Finnish and English
• Respond professionally to a range of live chat and email queries from our clients players
• Be responsible for KYC duties and Document Processing
• Listen, probe, and investigate inquiries to determine the underlying needs of the customer
• Communicate in a prompt, thoughtful, warm, and empathetic manner
• Provide first-time resolution where possible
• Remain vigilant of any suspicious activity and escalate accordingly
• Look to cross-sell and promote all opportunities
• Identify RG concerns within live communications and provide the necessary support
• Put the player first at all times!

Requirements

What Our Client is Looking For

Please note that the position is based in Sofia, Bulgaria. Relocation package is included for candidates applying from outside of Bulgaria.

Join our client in Bulgaria as a Finnish-speaking Customer Service Agent for the world's biggest search engine, and become part of a dynamic team dedicated to delivering exceptional customer service. Our client is seeking professionals with strong communication skills to help users maximize their product experience.

Key Responsibilities:

• Deliver professional support for our client's products and services, maintaining a stellar customer satisfaction rate 
• Master and efficiently utilize CRM software, ticketing systems, and other customer service tools to meet the unique needs of our client's customers
• Engage customers through multiple channels, including phone, email and chat
• Resolve customer inquiries within agreed SLAs, using our client's comprehensive knowledge base and established protocols 
• Consistently meet or exceed performance goals for call handling time, first-call resolution, and customer satisfaction scores 
• Collaborate with team members to share best practices and contribute to the knowledge base 
• Participate in ongoing training and stay updated on product knowledge and industry trends

Requirements

What You'll Need:

Mercier Consultancy MD is excited to announce an opportunity for a Finnish Speaking Solutions Consultant to join our team in Sofia, Bulgaria! We offer fully paid relocation to ensure a smooth transition for the right candidate. In this role, you will engage with our clients, understand their unique challenges, and deliver tailored solutions that drive their business forward. If you're passionate about customer solutions, this could be your next big opportunity!

Key Responsibilities

• Work closely with clients to identify their specific needs and goals through engaging consultations.
• Create and present customized solutions that effectively address client challenges.
• Serve as a trusted advisor by providing insights and recommendations to enhance client satisfaction and outcomes.
• Partner with internal teams to ensure the successful implementation of solutions and ongoing client support.
• Lead training sessions for clients, helping them maximize the benefits of our products.
• Stay updated on industry trends and emerging technologies to offer relevant advice during consultations.

Requirements

Mercier Consultancy MD is excited to announce an opportunity for a Finnish Speaking Solutions Consultant to join our lively team in Sofia, Bulgaria! We offer fully paid relocation to support your transition. This role is perfect for individuals with a flair for problem-solving and a passion for delivering exceptional client solutions. As a Solutions Consultant, you will partner with our clients to understand their needs and develop strategies that lead to their success.

Key Responsibilities

• Connect with clients to identify their specific requirements and business goals through engaging consultations.
• Design and propose tailored solutions that effectively address client challenges and enhance their operations.
• Provide insightful advice and recommendations to ensure clients receive maximum value from our services.
• Collaborate with internal teams to ensure smooth implementation of solutions and continuous support for clients.
• Conduct engaging training sessions to empower clients and help them utilize our products effectively.
• Stay updated on industry trends and emerging technologies to offer informed insights during client interactions.

Requirements

Mercier Consultancy MD is thrilled to offer exciting job opportunities for Finnish Speaking professionals in Bulgaria, complete with a fully paid relocation package. This is an exceptional chance for individuals who are looking to advance their careers while experiencing the vibrant culture and beautiful landscapes of Bulgaria. As part of our team, you will engage in a variety of roles that leverage your language skills and provide valuable support to our clients.

Key Responsibilities

• Deliver high-quality customer service and support in Finnish across multiple communication channels.
• Assist clients with inquiries, providing accurate information and solutions to meet their needs.
• Document interactions and feedback within our CRM system to enhance service delivery.
• Collaborate with team members to improve processes and share best practices.
• Participate in training and development programs to continuously enhance your skills.
• Adapting to and contributing to a multicultural team environment, fostering collaboration and inclusivity.

Requirements